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Analyst, Business Systems

Fraser Health

Surrey, BC

Job typeFull-time
SpecialtyBusiness
Posted4 weeks ago

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LocationV3V 1Z2, Surrey, BC, CAOpen

eHealth role summary

Position is a Business Systems Analyst within Health Informatics supporting clinical systems (Pharmacy, Lab, Renal, Medicine, HIM, Forensic Nursing) and EMR integrations (Meditech, HL7, FHIR), focused on implementation, integration, and optimization of healthcare IT.

About this role

Salary

The salary range for this position is CAD $35.36 - $50.83 / hour
Job Summary

Are you passionate about healthcare innovation and making a meaningful impact on patient outcomes? The Health Informatics – Clinical Ancillary Services portfolio is seeking a Temporary Business Systems Analyst to support a diverse portfolio of clinical systems across Pharmacy, Laboratory, Renal, Medicine, Health Information Management (HIM), and Forensic Nursing Services at Fraser Health.

 

About the Role:

 

As a Business Systems Analyst in Health Informatics – Acute Care, you will work in close collaboration with clinical teams, technology partners, and external vendors to ensure the effective operation and ongoing enhancement of key healthcare applications within Fraser Health's acute care hospitals. Responsibilities include analyzing clinical and business requirements, translating needs into technology solutions, and supporting system implementations and operational initiatives to deliver safe, efficient, and high-quality patient care.

 

This role demands strong analytical thinking, effective communication, and advanced problem-solving skills, complemented by experience in working with healthcare applications and a wide range of technical environments, including networked instruments, middleware, interfaces, and associated infrastructure technologies.

 

Key Responsibilities

As a Business Systems Analyst in this portfolio, you will:

  • Support a portfolio of specialized clinical systems across Pharmacy, Laboratory, Renal, Medicine, HIM, and Forensic Nursing Services.
  • Collaborate with clinical stakeholders, technical teams, and vendors to deliver technology solutions that support patient care.
  • Facilitate meetings and discussions for project initiatives, system implementations, upgrades, and operational support activities.
  • Gather, analyze, and document business, clinical, and technical requirements, leveraging project management methodologies and systems development life cycle.
  • Create and maintain documentation including privacy and security documents, implementation and test plans, and support materials.
  • Coordinate and support testing activities, including User Acceptance Testing (UAT) and production readiness activities.
  • Investigate production system issues through troubleshooting, root cause analysis, and collaboration with technical support teams and vendors to resolve incidents.
  • Support system integrations and data exchange processes between clinical and enterprise systems.

This role is ideal for someone who:

  • Has experience with the specialized clinical systems in the areas of Pharmacy, Laboratory, Renal, Medicine, HIM, and Forensic Nursing Services.
  • Thrives in a fast-paced, mission-driven organization that values innovation and excellence in healthcare.
  • Is a strong communicator and presenter, able to translate complex technical concepts into clear, meaningful insights for non-technical stakeholders.
  • Possesses strong, hands-on technical depth and enjoys understanding how clinical applications function end-to-end.
  • Demonstrates the ability to remain composed and apply structured, analytical thinking during high-impact incidents and complex problem-solving situations.

What You Bring

  • A bachelor’s degree in health information systems management or a related field.
  • 2 to 4 years of recent, relevant experience in business and systems analysis within a medium to large organization.
  • Familiarity with clinical applications used in hospital settings.
  • Experience with HL7 integration (e.g., BizTalk), FHIR, or DICOM.
  • Proven ability to independently manage small-scale projects, ideally involving Meditech integration.
  • Strong clinical stakeholder engagement skills.
  • Knowledge of Fraser Health processes, downstream clinical applications, and end-to-end clinical and system workflows is a significant asset.
  • Experience in various Cardiac programs is an advantage.

Note: An equivalent combination of education, training, and experience will also be considered.

Why Join Fraser Health?

  • Be part of a fast-growing, innovative healthcare organization.
  • Work with top-tier healthcare professionals in a collaborative environment.
  • Access to excellent career development and leadership opportunities.
  • Competitive salary and comprehensive health benefits.
  • Make a real difference in the lives of patients and communities every day.

 

Fraser Health serves over 1.8 million people across 20 diverse communities from Burnaby to Fraser Canyon, located on the traditional territories of the Coast Salish peoples. With nearly 40,000 staff, medical professionals, and volunteers, we are committed to delivering on our vision: Better health, best in health care.

 

We value diversity and strive to foster a workplace built on respect, compassion, and trust.

Ready to make a difference? Apply today and help us shape the future of healthcare.

Learn more about working with us:

  • Facebook: @fraserhealthcareers
  • Twitter & Instagram: @FHCareer
  • LinkedIn: fraserhealthcareers

 

#LI-DNI


Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Analyst, Business Systems, Health Informatics - Acute Care and Clinical Support, is responsible for providing a range of business and systems analysis and support services to the acute care and clinical support areas within Fraser Health. Analyzes business process re-engineering concepts and methods, with respect to health informatics, and develops, implements, and maintains health information systems and business practices pertaining to electronic health information capture and utilization. Ensures the development of the electronic health records for Fraser Health.
Responsibilities

  1. Supports, develops, and maintains the business processes necessary to facilitate care provider access to electronic health information systems by conducting feasibility studies and determining user requirements for the uptake of electronic health information functionality or systems.
  2. Participates in strategic planning support and change management services by assisting the Portfolio Manager or Lead in streamlining business processes and best practices for electronic health information capture and utilization.
  3. Provides business analysis by carrying out work flow analysis, developing business information requirements and models, assisting in defining business scope and objectives and planning, designing, or modifying practical manual and automated business processes.
  4. Participates in health information systems projects, under the direction of the Portfolio Manager or Lead, by providing business systems analysis support. May lead small projects.
  5. Analyzes and diagnoses health information systems applications and/or business issues and provides resolution to either the systems or the business processes. Supports business process changes and/or functional changes to health information systems in support of business practice requirements by testing, modifying, and maintaining the integrated health information systems applications.
  6. Develops Service Level Agreements between Information Management and assigned business areas to support the movement of projects to operational status, maintenance, and support.
  7. Assists in resolving any operational issues with health information systems as identified internally or externally from the Information Management Customer Service desk.
  8. Participates in the development, implementation, and evaluation of health informatics goals, objectives, policies and procedures for Information Management and assigned business areas within Fraser Health.
  9. Participates on assigned internal and external committees as required and works collaboratively as a member of the Health Information Systems and Services team.
  10. Performs other related duties as required.

Qualifications

Education and Experience

Bachelor's Degree or Diploma in Health Information Systems Management or a related field or an equivalent combination of education, training, and experience. Four years of recent, related experience in a medium to large sized organization. Experience with acute care electronic health information systems, such as the Meditech system, is preferred.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

  • Demonstrated knowledge of electronic health information systems.
  • Ability to analyze business processes and business specifications.
  • Knowledge of systems analysis, design and development life cycle theory, concepts and practices.
  • Ability to develop innovative system/computing technology approaches and solutions for customer business needs.
  • Analytical reasoning and problem solving skills.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to deal effectively with others.
  • Ability to organize and prioritize work.
  • Ability to work independently and as a member of a team.
  • Physical ability to perform the duties of the position.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

 

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.

 

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

 

Together, we are the heart of health care.

 

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Responsibilities

Supports, develops, and maintains the business processes necessary to facilitate care provider access to electronic health information systems by conducting feasibility studies and determining user requirements for the uptake of electronic health information functionality or systems. Participates in strategic planning support and change management services by assisting the Portfolio Manager or Lead in streamlining business processes and best practices for electronic health information capture and utilization. Provides business analysis by carrying out work flow analysis, developing business information requirements and models, assisting in defining business scope and objectives and planning, designing, or modifying practical manual and automated business processes. Participates in health information systems projects, under the direction of the Portfolio Manager or Lead, by providing business systems analysis support. May lead small projects. Analyzes and diagnoses health information systems applications and/or business issues and provides resolution to either the systems or the business processes. Supports business process changes and/or functional changes to health information systems in support of business practice requirements by testing, modifying, and maintaining the integrated health information systems applications. Develops Service Level Agreements between Information Management and assigned business areas to support the movement of projects to operational status, maintenance, and support. Assists in resolving any operational issues with health information systems as identified internally or externally from the Information Management Customer Service desk. Participates in the development, implementation, and evaluation of health informatics goals, objectives, policies and procedures for Information Management and assigned business areas within Fraser Health. Participates on assigned internal and external committees as required and works collaboratively as a member of the Health Information Systems and Services team. Performs other related duties as required.

Qualifications

Education and Experience Bachelor's Degree or Diploma in Health Information Systems Management or a related field or an equivalent combination of education, training, and experience. Four years of recent, related experience in a medium to large sized organization. Experience with acute care electronic health information systems, such as the Meditech system, is preferred. Competencies Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed. Professional/Technical Capabilities Demonstrated knowledge of electronic health information systems. Ability to analyze business processes and business specifications. Knowledge of systems analysis, design and development life cycle theory, concepts and practices. Ability to develop innovative system/computing technology approaches and solutions for customer business needs. Analytical reasoning and problem solving skills. Ability to communicate effectively both verbally and in writing. Ability to deal effectively with others. Ability to organize and prioritize work. Ability to work independently and as a member of a team. Physical ability to perform the duties of the position.