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Analyst, Business Systems

Fraser Health

Surrey, BC

Job typeFull-time
SpecialtyBusiness
Posted2 weeks ago

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LocationV3V 1Z2, Surrey, BC, CAOpen

eHealth role summary

Role is in Clinical Informatics and Digital Health supporting MEDITECH Expanse EHR implementations — business/systems analysis, workflow design, change management, activation/adoption and reporting (Power BI) for a digital health transformation.

About this role

Salary

The salary range for this position is CAD $35.36 - $50.83 / hour
Job Summary

Join Clinical Informatics and Digital Health!

Are you passionate about improving healthcare through technology, collaboration, and innovation? Fraser Health is seeking a Business Systems Analyst to join the Practice Education, Adoption and Transformation (PEAT) team within Clinical Informatics and Digital Health (CIDH), supporting MEDITECH Expanse implementations across the organization.

In this role, you will work at the intersection of healthcare operations, technology, and transformation. As part of a team responsible for preparing sites, departments, and end users for successful MEDITECH Expanse upgrade deployments, you will help drive readiness, activation, and adoption activities that support safer and more effective patient care.

You will partner with clinical, operational, technical, and project teams to analyze and identify opportunities for improvement, support implementation planning, and develop reporting and analytics that help leaders make informed decisions throughout the project lifecycle.

This is an exciting opportunity to contribute to one of the largest digital health transformation initiatives in Fraser Health while developing expertise in healthcare systems, business analysis, data analytics, and implementation delivery.

Build your career experience as you:

  • Lead business systems analysis activities, including requirements gathering, workflow analysis, process mapping, and future-state design to support MEDITECH Expanse implementation, activation, and optimization initiatives.
  • Collaborate with clinical, operational, technical, and project stakeholders to identify business needs, evaluate system impacts, and develop technology-enabled solutions that improve operational readiness and adoption.
  • Develop and maintain project workplans, readiness trackers, activation plans, and portfolio management tools using Smartsheet and other enterprise applications.
  • Design and support dashboards, Power BI reports, executive reporting, and performance metrics that provide insight into project progress, risks, readiness status, and implementation outcomes.
  • Facilitate partner engagement sessions, readiness assessments, workshops, and meetings, acting as a liaison between Clinical Informatics and Digital Health, project, operational, and clinical teams.
  • Support the planning and execution of activation logistics, including deployment planning, command centre activities, at-the-elbow support coordination, stakeholder communications, and go-live support.
  • Analyze project and operational data to identify trends, risks, dependencies, and opportunities for continuous improvement, supporting decision-making and benefits realization.
  • Support multiple initiatives simultaneously by contributing to project planning, implementation activities, issue resolution, and organizational change efforts associated with digital health transformation.

This is a temp full-time position until October 2027, based at the Central City Offices in Surrey, British Columbia.

Why apply?

A career at Fraser Health offers the opportunity to work in a fast-growing and dynamic organization alongside healthcare professionals who are leaders in their respective fields. You will have access to excellent opportunities for growth into support and management roles as you advance within the organization.

Fraser Health also offers a competitive salary package, comprehensive health benefits, and the chance to make a meaningful difference every day in the delivery of healthcare services.

Take the next step in your career and make an impact in the communities we serve. Apply today!

Fraser Health values diversity in the workforce and is committed to maintaining an environment of respect, caring, and trust.

To learn more about life at Fraser Health, connect with us on:

  • Facebook: @fraserhealthcareers
  • X (Twitter) & Instagram: @fraserhealth
  • LinkedIn: fraserhealthcareers

Explore firsthand employee insights and discover what it's like to work here.

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Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Analyst, Business Systems, Health Informatics - Community and Primary Care, is responsible for providing a range of business and systems analysis and support services to the community and primary care areas within Fraser Health. Analyzes business process re-engineering concepts and methods, with respect to health informatics, and develops, implements, and maintains health information systems and business practices pertaining to electronic health information capture and utilization. Ensures the development of the electronic health records for Fraser Health.
Responsibilities

  1. Supports, develops, and maintains the business processes necessary to facilitate care provider access to electronic health information systems by conducting feasibility studies and determining user requirements for the uptake of electronic health information functionality or systems.
  2. Participates in strategic planning support and change management services by assisting the Portfolio Manager or Lead in streamlining business processes and best practices for electronic health information capture and utilization.
  3. Provides business analysis by carrying out work flow analysis, developing business information requirements and models, assisting in defining business scope and objectives and planning, designing, or modifying practical manual and automated business processes.
  4. Participates in health information systems projects, under the direction of the Portfolio Manager or Lead, by providing business systems analysis support. May lead small projects.
  5. Analyzes and diagnoses health information systems applications and/or business issues and provides resolution to either the systems or the business processes. Supports business process changes and/or functional changes to health information systems in support of business practice requirements by testing, modifying, and maintaining the integrated health information systems applications.
  6. Develops Service Level Agreements between Information Management and assigned business areas to support the movement of projects to operational status, maintenance, and support.
  7. Assists in resolving any operational issues with health information systems as identified internally or externally from the Information Management Customer Service desk.
  8. Participates in the development, implementation, and evaluation of health informatics goals, objectives, policies and procedures for Information Management and assigned business areas within Fraser Health.
  9. Participates on assigned internal and external committees as required and works collaboratively as a member of the Health Information Systems and Services team.

Qualifications

Education and Experience

Bachelor's Degree in Health Information Systems Management or a related field plus two (2) to four (4) years' recent related business and systems analysis experience in a medium to large sized organization, or an equivalent combination of education, training, and experience. Experience with an electronic health information system, such as the Meditech PARIS, and/or Intrahealth Profile is preferred.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

  • Demonstrated knowledge of electronic health information systems.
  • Ability to analyze business processes and business specifications.
  • Knowledge of systems analysis, design and development life cycle theory, concepts and practices.
  • Ability to develop innovative system/computing technology approaches and solutions for customer business needs.
  • Analytical reasoning and problem solving skills.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to deal effectively with others.
  • Ability to organize and prioritize work.
  • Ability to work independently and as a member of a team.
  • Physical ability to perform the duties of the position.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

 

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.

 

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

 

Together, we are the heart of health care.

 

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Responsibilities

Supports, develops, and maintains the business processes necessary to facilitate care provider access to electronic health information systems by conducting feasibility studies and determining user requirements for the uptake of electronic health information functionality or systems. Participates in strategic planning support and change management services by assisting the Portfolio Manager or Lead in streamlining business processes and best practices for electronic health information capture and utilization. Provides business analysis by carrying out work flow analysis, developing business information requirements and models, assisting in defining business scope and objectives and planning, designing, or modifying practical manual and automated business processes. Participates in health information systems projects, under the direction of the Portfolio Manager or Lead, by providing business systems analysis support. May lead small projects. Analyzes and diagnoses health information systems applications and/or business issues and provides resolution to either the systems or the business processes. Supports business process changes and/or functional changes to health information systems in support of business practice requirements by testing, modifying, and maintaining the integrated health information systems applications. Develops Service Level Agreements between Information Management and assigned business areas to support the movement of projects to operational status, maintenance, and support. Assists in resolving any operational issues with health information systems as identified internally or externally from the Information Management Customer Service desk. Participates in the development, implementation, and evaluation of health informatics goals, objectives, policies and procedures for Information Management and assigned business areas within Fraser Health. Participates on assigned internal and external committees as required and works collaboratively as a member of the Health Information Systems and Services team.

Qualifications

Education and Experience Bachelor's Degree in Health Information Systems Management or a related field plus two (2) to four (4) years' recent related business and systems analysis experience in a medium to large sized organization, or an equivalent combination of education, training, and experience. Experience with an electronic health information system, such as the Meditech PARIS, and/or Intrahealth Profile is preferred. Competencies Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed. Professional/Technical Capabilities Demonstrated knowledge of electronic health information systems. Ability to analyze business processes and business specifications. Knowledge of systems analysis, design and development life cycle theory, concepts and practices. Ability to develop innovative system/computing technology approaches and solutions for customer business needs. Analytical reasoning and problem solving skills. Ability to communicate effectively both verbally and in writing. Ability to deal effectively with others. Ability to organize and prioritize work. Ability to work independently and as a member of a team. Physical ability to perform the duties of the position.