About The Ottawa Hospital

The Ottawa Hospital (TOH) is one of Canada's largest learning and research multi-campus hospitals. With more than 1,400 beds and approximately 17,000 staff, physicians, residents and volunteers, we deliver specialized care to the Eastern Ontario, Western Quebec and Eastern Nunavut regions. At The Ottawa Hospital, we don't just serve our community, we belong to the community. That insight is at the heart of our ambitious plan to reshape the future of healthcare for our community.

From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking innovative solutions to the most complex health care challenges while continually engaging with the community to support our vision to provide each patient with the kind of care and compassion we would want for our loved ones.

Working together with its research institute, the University of Ottawa, and other partners, the hospital is continually gaining national and international recognition for high-quality patient care, teaching and research, while striving to meet the needs of the culturally diverse community we serve.

Position Information

Rotation/Shifts

Days, 8 hour shifts. 24 hour on call rotation required.

*For information purposes only - The Hospital reserves the right to change.

What you will do

The Business Analyst, Regional Epic supports the building and maintaining of the Epic Hospital Information System for the Atlas Alliance group of health organizations, including but not limited to: The Ottawa Hospital, The Ottawa Hospital Family Health Team, The University of Ottawa Heart Institute, Hawkesbury General Hospital, Renfrew Victoria Hospital, Saint Francis Memorial Hospital, Winchester District Memorial Hospital, Kemptville District Hospital, Deep River District Hospital, and Group Health Centre. 

Working under the guidance of senior analysts and the manager, the incumbent helps design workflows, document requirements, and create and test workflows in Epic. The position also assists with Epic system upgrades, monitors and actions error queues and provides ongoing support during regular hours, overtime and in an on-call capacity. It combines business analysis, quality assurance, development/configuration, support, project coordination with growing exposure to more complex project management. 

This position requires attention to detail, capacity to understand technical concepts/logic, good communication skills, time management skills and the ability to shift between multiple ongoing tasks at any given time. 

This role requires periodic adjustments to work hours and overtime to accommodate meetings and project-related deadlines. 

What you will bring

• Completion of a three (3) year Community College program in Business Administration, Health Information Management, Computer Science, Health Administration, or a related discipline OR college plus equivalent experience in a relevant discipline;
• Minimum of three (3) years progressive experience in Information Systems (other healthcare-based experience may also be considered);
• Attention to detail and an ability to learn technical concepts and logic;
• Experience leading components in the implementation of small to medium scale systems and solution design;
• Excellent analytical, problem solving, critical thinking, and decision-making skills;
• Excellent oral and written communication skills;
• Excellent time management skills and the ability to manage multiple tasks;
• Experience in documenting and communicating processes and procedures;
• Ability to work independently and collaborate closely with team members;
• Ability to prioritize a large number of requests;
• Proficiency in Microsoft Office (Outlook, Excel, Word);
• Must be eligible to work in Canada.

You will stand out with:

• Familiarity with healthcare or information-technology environments;
• Epic certification or proficiency;
• Experience in business analysis, healthcare, customer service or IT support; 
• Epic or other Hospital Information System/EHR exposure
• Experience with configuring computer systems, creating reports (SQL, Crystal Reports, etc) and/or working in a programming environment;
• Experience with quality assurance of clinical systems;
• Proficiency in English and French, oral expression (advanced level) and comprehension (advanced level).

What you can expect from us

Interested? Apply today!

If you are passionate about what you do, motivated by improving the health of the community, excited by leading-edge medical technology, and as committed to excellence, quality and patient safety as we are, we would like to hear from you. Please submit an on-line application for the position you are interested in. We thank all those who apply but only those selected for further consideration will be contacted.

The Ottawa Hospital is an equal opportunity employer and is committed to providing an inclusive work environment. Candidates are encouraged to request accommodations throughout all stages of the recruitment process. These accommodation requests will be kept confidential. To request an accommodation or if you have any questions regarding accessibility, please contact ***@toh.ca 🔒 Premium.