Location:

243 Consumers Road, Toronto, Ontario, M2J 4W8

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.  We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Reporting to the Senior Director, Pharmacy Services, the Director is responsible for leading growth and expansion of preventative care pharmacy programs and services within Shoppers Drug Mart and Loblaw pharmacies across Canada to position our pharmacies as the primary point of access to the healthcare system in the community.   

You will lead a team of Sr. Managers and Managers and work closely with cross-functional teams and external partners.  This role is instrumental in transforming how Canadians view, access and experience pharmacy services.  To achieve this, you will develop Omni-channel strategies to streamline communication across customer-facing channels (website, PC Health app, retail stores) and identify relevant technologies to support customer experience.  

Preventative care portfolio includes, but is not limited to, vaccinations, travel health, immunizations, naloxone and other services. You will assess market opportunities to foster innovation and expansion of the portfolio with new go-to-market strategies, and lead planning for enablement of new services based on provincial regulatory changes.  Key KPIs in this role include meeting or exceeding planned service, delivering planned initiatives on time, budget, and fostering team growth and engagement.       

What You’ll Do: 

• Provide leadership and coaching to meet key objectives while supporting collaborative and agile work practice as well as foster team members’ development and engagement.   

• Identify new ways to grow customer base, utilizing market insights, planning consumer campaigns, leveraging our retail stores, websites, PC Health app and other customer-facing channels as they emerge  

• Work closely with Digital Health and Marketing teams, develop plans on how to streamline communication through available channels to optimize customer experience  

• Work closely with technology partners to identify and develop business requirements documentation  

• Identify new collaborative partnerships across the organization and with external partners as well as other healthcare providers to foster awareness of pharmacy services and inter-professional collaboration  

• Oversee enablement of pharmacy scope of practice and reimbursement, ensuring adherence to provincial guidelines and regulations as practice tools, SOPs, training and store communications are developed.   

• Keep abreast of pharmacy regulatory changes and healthcare trends, ensuring your team maintains documentation of changes for the benefit of the organization as primary care subject matter experts.  

• Support advocacy for scope and funding expansion through collaboration with Professional and Government Affairs teams, providing input on proposed regulations and developing materials for external stakeholders.   

• Be responsible for financial forecasting and support development of annual and multi-year financial plans as well as project budget plans, working closely with the Pricing & Planning teams.  

• Develop timely updates for Senior Leadership Team on financial results, status of initiatives, including preparation of presentation decks for a variety of communication cascades.    

• Lead large, multi-stakeholder working groups for select initiatives with a project management approach to identify key workstreams and stakeholders, develop work plans, timelines and report on progress. 

What You'll Need:  

This position requires an advanced level of initiative and judgement, ability to shift readily between dealing with strategic issues and critical details, superior ability to collaborate and thrive in a fast-paced environment.  

• 7 to 10 years of relevant experience, including strategic planning, execution of digital healthcare solutions, consumer communication, healthcare program development and leading cross-functional projects/teams  

• University degree, preferably in the area of Healthcare / Digital Marketing / Business / Strategy Development  

• Registered Pharmacist preferred 

• People management experience, with ability to clearly establish team’s goals, empower and delegate  

• Exceptional interpersonal and collaboration skills, experienced at establishing relationships at all levels  

• Strong communication skills with the ability to develop presentations and deliver them to all levels of the organization in an engaging and meaningful way, adjusting to the audience; superior Microsoft Power Point skills  

• A creative thinker who is comfortable working with ambiguity.  Superior problem-solving skills, drawing on different perspectives to identify best solutions, and evaluate risks and opportunities  

• Resiliency, to be flexible, adaptable, and agile with above average ability to multi-task and prioritize workload.  Thrives in a fast-paced environment, balancing focused work with a high sense of urgency, when required.  

• Proficient in financial analysis and modeling; ability to build financial business cases and analyze reports  

• Experience working in a regulated environment and collaborating with Legal and Regulatory teams and adhering to established processes  

• Healthcare and/or Pharmacy experience a definite asset  

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.   Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture.  We believe great people model our values, are authentic, build trust and make connections. 

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. 

Employment Type:

Full time

Type of Role:

Temporary with Benefits (Fixed Term)

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Hiring Range / Échelle salariale à l’embauche :

$128,000.00 - $176,000.00 / 128.000,00$ - 176.000,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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