As an EMR Implementation Project Manager in the Implementation team, you will lead the implementation of MYLE for new clinics and healthcare organizations across Ontario. From the moment a contract is signed, you become the primary point of contact responsible for planning, coordinating, and delivering a successful transition from a clinic's existing EMR to MYLE.

You will manage multiple implementation projects simultaneously, acting as the central point of coordination between clinic leadership and MEDFAR teams to ensure successful deployments and a seamless transition to MYLE.

This role combines project leadership, healthcare workflow analysis, change management, and stakeholder engagement. Your work will have a direct impact on helping healthcare organizations successfully adopt MYLE and realize the full value of their transition.

Key Responsibilities

Lead Clinic Implementations

• Manage the end-to-end onboarding and deployment of MYLE for a portfolio of clinics across Ontario.
• Develop project plans, timelines, milestones, and implementation strategies tailored to each clinic.
• Coordinate data validation activities with internal teams and clients to ensure transferred data is accurate, complete, and usable.
• Coordinate internal and external stakeholders to ensure successful project delivery.
• Monitor project progress and proactively manage risks, issues, dependencies, and change requests.
• Ensure projects are delivered according to agreed timelines, scope, and quality standards.

Guide Workflow Transformation and EMR Adoption

• Lead discovery and planning workshops to understand each clinic's goals, workflows, and operational needs.
• Analyze and document clinical and administrative workflows to support a successful transition to MYLE.
• Identify opportunities to simplify processes and help clinics adopt best practices enabled by MYLE.
• Support organizational change and guide clinic teams through the adoption of new workflows and technologies.
• Ensure a seamless transition from implementation to ongoing operations and support.

Build Strong Client Relationships

• Serve as the primary point of contact throughout the implementation journey.
• Establish trusted relationships with clinic leaders, physicians, and staff.
• Communicate project status, decisions, risks, and outcomes clearly to all stakeholders.
• Foster client engagement and ensure a positive onboarding experience.

Drive Continuous Improvement

• Contribute to the evolution of MEDFAR's onboarding methodology, tools, and best practices.
• Collaborate with Product, Engineering, Data Migration, Training, and Support teams to improve implementation outcomes.
• Share client feedback, market insights, and lessons learned to continuously enhance the onboarding experience.