EMR Support Specialist's job is to provide technical support, troubleshooting, and guidance for our healthcare clients using EMR software. This role involves working directly with clients to resolve software issues, optimize software performance, and ensure compliance with healthcare regulations and software terms and conditions of use. Collaborates with various departments in order to fulfill client needs and requirements

What you'll do: 

• Provide front line support for EMR software, assisting users with set up, troubleshooting, and resolving system related issues. 
• Identify and implement improvements within the EMR system to enhance usability and workflow efficiency for healthcare providers. 
• Customization of dynamic forms, patients forms, visit notes, encounter forms and problem templates.  
• Set up automated appointment reminders: sms, calls and emails, to improve operational efficiency. 
• Set up of eFax, Dymo Label Printer and Medscan applications. 
• Implement e-prescribing functionalities for medical staff to streamline prescription process. 
• Set up of Lab, Immunization registry and HIE interfaces. 
• Set up of DIRECT email domains.  
• Daily tasks and responsibilities: Responsible for providing solutions to clients based on their inquiry.   
• Collaboration with finance, billing, interface and development departments.  
• Customer facing responsibilities: Answers client calls, emails and tickets.  
• Conduct training for internal team as well as client training: Provider/ Admin/ Staff. 
• Test new features and modules, such as Patient Portal, Patient Intake and Telehealth to ensure their functionality and performance meet client expectations.  

Requirements: A valid driver’s license is required.