Customer Success Manager – Healthcare IT Solutions (Maternity Leave Replacement)
2 weeks agoChristie Innomed
Saint Eustache, QC
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Accenture
Application instructions are available to Premium subscribers.
This is an EpicCare Beacon (Oncology) Team Lead/Assoc Manager role focused on Epic EMR implementation, configuration, clinical workflow analysis, testing, integration and support for oncology — core digital health/clinical informatics work.
We Are:
The Advanced Technology Centers (ATCs) is the engine for reinvention in our clients’ transformation journey. Powered by more than 255,000* people across 24 countries, ATCs will provide our clients seamless access to industry insights and innovative technology solutions.
Stronger together!
The Advanced Technology Centers (ATCs) make tremendous impact in solving our clients’ business problems leveraging Innovation, Intelligence, Industry insights, new IT and new technology skills. Now, with the global environment changing at a faster pace, our clients are facing unprecedented challenges and they need us more than ever before. As a Network, ATCs are positioned to unlock greater opportunities and exponential value for our clients.
The value for our clients and our people
For our clients, the Network provides the strength of our geographic diversity, greater resilience, and seamless access to the deepest industry knowledge, the latest in Gen AI solutions, and tech expertise from around the world.
For our people, it brings an opportunity to shape truly boundaryless career paths in a highly collaborative team of experts where they can learn from each other and solve the world’s most complex client challenges.
You are:
An experienced EpicCare Beacon (Oncology) Certified Team Lead or Associate Manager
The Work:
Depending on the client engagement, the Epic Beacon (Oncology) Team Lead or Assoc Manager will be responsible for collaborating with Accenture team, software vendor team, and client in the following areas.
1. Document current state business workflows.
2. Assist with the analysis and design of new business workflows.
3. Identify and define detailed product requirements and use cases.
4. Provide input into high level functional specifications.
5. Work with project managers, architects, business analysts and other team members to define metrics and performance goals for the application.
6. Participate in transitioning the requirements and use cases to ensure a clear and complete understanding of the requirements.
7. Assist in translating requirements and use cases into test conditions and expected results for product, performance, and user acceptance testing.
8. Participate in quality management reviews of the design and performance of work products to ensure they fulfill the requirements.
9. Perform or advise on system configuration and integration setup and assist with testing activities.
10. Serve as an intermediary with client's Epic team and Accenture tech leads to support bilateral understanding of data structures, workflows and technology capabilities and limitations.
11. Assist in the development and documentation of data requests and source to target mapping.
12. Other duties as assigned. This work may include implementation, optimization, upgrades, and application support.
This role will require a minimum of 3 days per week in the office. Preferred location: Montreal or Mississauga.
Here is what you need:
Bachelor’s degree or completion of a college program in a related discipline.
Minimum of 3–6 years of experience in Healthcare IT with Epic applications
Active Epic Beacon Certification or Accreditation
Hands-on experience with Beacon protocol build, Research, Ambulatory
Strong understanding of oncology workflows (infusion, treatment management, research)
Experience in application build, configuration, or production support
Familiarity with ITIL processes (incident, change, service management)
Experience in a client-facing or consulting environment
Bilingual (English/French) - not required
English is required for this position as this role will regularly interact with English-speaking stakeholders across Canada. Due to the significant high volume of interactions with these. English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.
Bonus points if you have:
Minimum of 1 year of experience working for a consulting firm
Experience in at least 1 full implementation of Epic
Experience in Oncology Nursing, Medical Assistant, Registration or Pharmacy
Exposure to integration with radiation oncology systems
Experience working with offshore/onshore delivery models
#LI-NA-FY26 and #LI-MP
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.
Information on benefits is here.
Role Location Annual Salary Range
British Columbia/Ontario $69,450 to $119,450