About SickKids

Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world.  As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education.  Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day.  SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of Healthier Children. A Better World.

Don't miss out on the opportunity to work alongside the world's best in paediatric healthcare.

Position Description

The Epic Orders and Clin Doc Application Specialist will use their clinical, computer science and/or technical skills to support the hospital's main Health Information System (HIS), Epic. The Specialist will work closely with clinical and other stakeholders to gather and analyze information and specifications regarding clinical practices/workflows and business processes; configure the system based on decisions; test the system at various stages throughout the implementation; develop and document policies and procedures that will support use of the system; and act as a liaison between end users, Epic and third-party vendors to ensure clear communication and alignment. 

Here's What You'll Get To Do

• Attend site visits, validation sessions, and other integrated sessions to analyze operational needs for configuring Epic systems and informing workflow decisions.
• Perform in-depth analysis of workflows, define requirements, analyze, build, test, document and implement small to large initiatives
• Analyze user requests, define and document requirements
• Continuously evaluate new features and releases to enhance system functionality and user experience.
• Testing: including writing and execution of test scripts for assigned components; ensuring the system configuration meets the clinical requirements and workflows
• Plan, track, monitor, document and report on tasks or projects
• Lead/manage small/mid-sized projects/sub-projects
• Present analysis and recommendations to governance committees and participate in roadmap planning in partnership with various stakeholders
• Develop implementation plan including Change Management plan
• Serve as liaison between the clinical and non-clinical stakeholders and application vendor(s)
• Troubleshoot and resolve technical issues affecting end-users, workflows, and related application areas.

Here's What You'll Need

• Epic certification/proficiency in Orders, Clin Doc, ASAP or other relevant Epic applications
• Post-secondary degree or diploma in IT or in a health-related field, plus a min. of 3 years relevant healthcare and systems implementation experience
• Must successfully complete required Epic project and certification in the application within 3 months of first training date
• Proven solid experience developing and executing clinical/ technical implementation plan
• Experience with a Project Management tools and knowledge of project management methodologies and best practices
• Proficient with requirements gathering, analysis, workflow design and documentation
• Experience with Microsoft Office applications (MS Outlook, Teams, Excel and PowerPoint) and workflow mapping tool(s)
• Excellent communications & organizational skills to work with stakeholders at all levels of the organization
• Ability to lead meetings, resolve conflicts, maintain issues and enhancements lists, and manage a project utilizing sound critical thinking & decision-making skills
• Ability to probe for information about the underlying needs of the organization and user community, which directly influences how the system will be built
• Ability to adapt to a continually changing work environment and manage multiple priorities, while working independently to meet deadlines
• Understands the importance of and demonstrates a commitment to fostering a culture of Equity, Diversity, and Inclusion

Assets:

• Health Informatics experience
• ServiceNow experience  

Employment Type 

• 35-hour work week.  This position requires the candidate to be on call, after hours, on a rotational basis
•           2 positions: Permanent Full-Time and 1 Year Contract. Please indicate on your cover letter your interest in full-time, contract, or both
• Hybrid (onsite and remote) work model - necessary technology provided for remote work

Here's What You'll Love Here's What You'll Love

• Employee benefits coverage including but not limited to, HOOPP pension plan, health, dental and life insurance. The full benefits package will be discussed at the time of the offer. 
• A focus on employee wellness with our new Staff Health and Well-being Strategy. Self-care helps us support others.  
• A hospital that welcomes and focuses on Health Equity and Inclusion. 
• The opportunity to make an impact. Regardless of your role or professional interest, you will be making a difference at SickKids and contributing to our vision of Healthier Children. A Better World.  
• For more on why you'll love working at SickKids, visit our careers site.  

Our Commitment to Diversity

SickKids is committed to championing equity, diversity and inclusion in all that we do, fostering an intentionally inclusive and culturally safe environment that reflects the diversity of the patients, families and communities we serve. Learn more about workplace inclusion.

Accessibility & Accommodation

If you require accommodation during the application process, please reach out to our aSKHR team.  SickKids can provide access and inclusion supports to eligible candidates to support their full engagement during the interview and selection process as well as to ensure candidates are able to perform their duties once successfully hired.  If you are invited for an interview and require accommodation, please let us know at the time of your invitation to interview. Information received related to access, inclusion or accommodation will be addressed confidentially.

How To Apply

Technical difficulties? Email ***@sickkids.ca 🔒 Premium with a short description of the issues you are experiencing. We will not accept resumes sent to this inbox but we are happy to respond to requests for technical assistance.

Tip: Combine your cover letter and resume into ONE document of 20 pages or less as you cannot upload multiple documents as part of your application.

Every application is reviewed by a human recruiter and all hiring decisions are made by people. In some cases, AI-assisted tools are used to help review applications based on job-related qualifications.

All positions posted on the SickKids Hospital's Careers Site represent current vacancies, unless otherwise posted in the job description.