• Develops the training requirements for end users of the EPR and other hospital systems, including clinical, non-clinical staff and learners using creative and forward thinking approaches to meeting the educational needs of the various stakeholders; 
• Leads the development of a modular curriculum that supports safe and effective clinical workflows 
• Collaborates with leaders, clinicians, end users IT, and vendors to incorporate safe and best practices, as well as professional and practice standards in the curriculum; 
• Supports development and maintenance of training environment specific to assigned modules. 
• Identifies appropriate educational methodology for optimal learning for end users 
• Uses knowledge of system setup, clinical record building, and real-world workflows to make training relevant and practical 
• Develops eLearning modules that align with curriculum objectives, using interactive and accessible formats to support self-directed learning 
• Delivers training to help users navigate and use the EPR in their day-to-day work 
• Plans and updates curriculum based on system changes and user feedback 

• Monitors the use of the system by users to ensure users are using the system, in an efficient, effective and appropriate manner; 
• Identifies users’ knowledge gaps and offers targeted support and training 
• Assesses workflows, practice changes, and learning needs to inform improvements 
• Reviews training sessions or e-learning modules and adjusts content or approach to improve learning outcomes 
• Implements timely solutions to address issues and improve workflows or training 

• Regularly attends workgroups and other system-related meetings to stay updated on workflows, changes, and requirements 
• Develops, maintains and updates policies and procedures related to training. 

Qualifications: 

• Completion of a recognized Bachelors degree in a related health care field. Masters degree program e.g., Health Informatics, Nursing, Health Administration, Education preferred. 
• Three (3) years experience in developing curriculum and training programs for clinical end users. 
• Three (3) years recent clinical experience preferred. 
• Related experience with providing adult education in a health care setting with a demonstrated personal commitment to continuing education and learning required; 
• Valid passport and ability to travel to the United States of America to complete mandatory vendor training certification program required; 
• Successful completion of the vendor training certification program is a requirement for continued employment in this role. 
• Experience in providing consultative services for application systems, as well as managing a positive customer relationship with Clinicians and project teams required; must be well informed on the use of EPR; 
• Proven leadership capabilities in a team environment required; 
• Excellent problem solving skills with the ability to provide positive/constructive feedback in situational learning required; 
• Excellent interpersonal skills with the ability to work in a self-directed/organized manner, with a willingness to take on additional responsibilities in a multitasking environment required; 
• Demonstrated knowledge of adult learning principles and facilitation/presentation skills required, with knowledge of Standards of Care an asset; 
• Demonstrated critical thinking skills, strong organizational skills coupled with well-developed written and verbal communication skills required; 
• Demonstrated time management and priority setting skills to facilitate accomplishing assigned work deliverables in a dynamic climate of competing demands required; 
• Demonstrated proficiency working with computer applications in a Windows environment, i.e., Word, Excel, PowerPoint, email, computerized calendar and the internet required; 
• Demonstrated ability develop e-learning and knowledge of eLearning content development software (e.g., Articulate) is preferred  
• Demonstrated ability to mentor, coach and facilitate change and innovation required; 
• Demonstrated ability to effectively manage relationship across diverse stakeholder groups is essential; 
• Demonstrated ability to work both independently and collaboratively in a fast paced/multi-disciplinary environment and prioritize through utilization of strong organizational and time management skills required; 
• Ability to work flexible hours in response to  requirements.