What You'll Do

• Set the roadmap for scaling Design. Define how the Design function grows with Fullscript, including the systems, frameworks, and ways of working that let great design scale across a growing platform.
• Build the design operating system. Establish the processes, standards, design rituals, and AI-enabled workflows that raise quality and velocity at the same time, and that make excellence repeatable across every team.
• Raise the bar and grow the craft. Define what great design looks like at Fullscript, hold that bar as we move faster, and level up the craft of every designer on the team, owning both the quality of what ships and the growth of the people who ship it.
• Own the cross-product experience. Drive experience strategy across product lines, own design governance, and define how products work together so users experience one cohesive ecosystem rather than a set of separate tools. 
• Lead the craft and the people. Own role expectations, career progression, talent development, collaboration models, and team culture across product lines.
• Sit at the table. Operate as a peer-level design leader, challenge assumptions, advocate hard for the customer experience, and influence executives. 

What You Bring

• Experience designing and scaling Design organizations, with strong opinions on design operations, ways of working, AI-enabled design workflows, design systems and what a future-state design org looks like.
• Multi-product leadership across large platform ecosystems and complex user journeys, including owning the "edges" and intersections where products meet.
• Real influence and executive presence, with the ability to challenge senior leaders, advocate for the user, and operate as a strategic thought partner at the leadership level.
• An AI-forward mindset and a track record of operating at scale.