Position Overview

Reporting to the Lead of Health Information Services or Facility Manager, the Health Information Clerk is responsible for the management of an efficient admission/discharge/transfer (ADT) system. Performs record processing ensuring that organized health records are maintained and is accountable for the correct identification including filing of patient reports along with the maintenance of the health record deficiency system in accordance with regional standards. The Health Information Services Clerk provides facility support for retrieving health information, ensuring timely access, maintaining an up to date chart location and ensuring secure storage. Also provides general office administration support to the Health Information department. While maintaining confidentiality in all matters relating to clients, staff and the organization. The incumbent works co-operatively in a matrix structure to support the functions of Health Information Services.

The incumbent exercises the appropriate level of initiative and independent judgment in determining work priorities, work methods to be employed and action to be taken on unusual matters. The position functions in a manner that is consistent with the mission, vision and values; and the policies of Southern Health-Santé Sud.

Experience

• Minimum one (1) year clerical experience in a health care setting.

Education (Degree/Diploma/Certificate)

• Grade 12 education or equivalent.
• Completion of a Medical Office Assistant Program.
• Completion of a recognized Medical Terminology course.
• Other suitable combinations of education and experience may be considered.

Certification/Licensure/Registration

Not Applicable

Qualifications and Skills

• Demonstrated knowledge of electronic health records.
• Knowledgeable of the Personal Health Information Act (PHIA) and other healthcare related legislation.
• Proficiency in Microsoft Office applications and email/Outlook.
• Accurate keyboarding/typing skills, with minimum 40 wpm.
• Demonstrated ability to provide a high level of attention to detail and accuracy.
• Demonstrated ability to work in a fast paced and changing environment.
• Demonstrated approachable and welcoming demeanor.
• Demonstrated written and oral communication skills.
• Demonstrated organizational, decision-making and problem-solving skills.
• Demonstrated ability to display independent judgment.
• Demonstrated ability to respect and promote a culturally diverse population.
• Demonstrated ability to prioritize in a changing environment.
• Demonstrated ability to build and maintain professional working relationships.
• Demonstrated ability to work in a team as well as independently.
• May be required to assist with other core functions of the department to meet operational needs or other duties assigned.
• Given the cultural diversity of our region, the ability to respect and promote a culturally diverse population is required.
• Proficiency of both official languages is essential for target and designated bilingual positions.
• Demonstrated ability to respect confidentiality including paper, electronic formats and other mediums.
• Good work and attendance record.
• Requires a valid Class 5 driver’s license, an all-purpose insured vehicle and liability insurance of at least $1,000,000.00.

Physical Requirements

• Health and physical ability to perform routine filing i.e., lifting, stretching, bending, walking while carrying multiple files.
• No hazardous or significantly unpleasant conditions.
• May work occasionally evenings and weekends as necessary.
• Will be required to travel to other regional facilities as the position duties may require.