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Lead, Health Informatics

Fraser Health

Surrey, BC

Job typeFull-time
SpecialtyProject
Posted2 weeks ago

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LocationV3V 1Z2, Surrey, BC, CAOpen

eHealth role summary

Senior Health Informatics role supporting enterprise clinical applications (Surgery, Anesthesia, MDR) with responsibilities in systems analysis, application support, integrations, vendor coordination, and project/implementation management.

About this role

Salary

The salary range for this position is CAD $46.37 - $66.66 / hour
Job Summary

The Health Informatics – Clinical Ancillary Services portfolio is seeking a Lead, Health Informatics to support a complex and mission-critical portfolio across Surgical, Anesthesia, and Medical Device Reprocessing (MDR) services within Fraser Health. 

This is a role for someone who thrives at bridging complex clinical operations with enterprise technology. You will lead and support enterprise-level clinical applications used across multiple acute care hospitals, working closely with clinical teams, technical partners, vendors, and leadership to ensure these systems remain reliable, secure, and responsive to evolving clinical and operational needs. 

The role combines strong technical and analytical capabilities with leadership, planning, communication, and stakeholder management. If you enjoy solving complex problems, understanding systems end-to-end, building strong partnerships, and taking ownership of outcomes, this role provides an opportunity to make a meaningful impact across a large and evolving clinical technology environment. 

Grow your career experience as you 

  • Lead the support, sustainment, enhancement, and implementation of enterprise clinical applications supporting Surgery, Anesthesia, and MDR. 
  • Provide senior-level expertise in complex troubleshooting and problem solving across application, database, server, integration, network, and infrastructure layers. 
  • Lead and coordinate projects, upgrades, integrations, and operational improvements, managing priorities, risks, dependencies, and vendor deliverables. 
  • Facilitate collaboration across clinical, technical, vendor, and leadership teams, building alignment and supporting effective decision-making. 
  • Translate clinical and business needs into practical technical solutions, balancing operational requirements with technology standards and best practices. 
  • Communicate complex technical information clearly and effectively to technical and non-technical stakeholders. 
  • Provide leadership, guidance, and mentorship to team members and contribute to building strong technical and operational capability across the team. 

Who Thrives in This Role 

This role is ideal for someone who: 

  • Brings strong technical, analytical, and problem-solving skills and enjoys understanding complex systems end-to-end. 
  • Demonstrates initiative, accountability, sound judgement, and strong planning and prioritization skills. 
  • Can see the bigger picture, anticipate risks and dependencies, and effectively navigate competing priorities. 
  • Is a strong communicator, facilitator, and presenter who can turn complex ideas into clear, meaningful takeaways for clinical and non-technical audiences. 
  • Builds strong relationships and can effectively engage and influence stakeholders across clinical, technical, vendor, and leadership teams. 
  • Takes ownership of outcomes, follows through on commitments, and enjoys supporting and developing others. 

BC’s health system is in the process of transformation. As part of the planned changes, certain IM/IT, Finance, and Supply Chain roles are expected to be in scope for transition to a new provincial shared services organization, BC Shared Health Services. Candidates applying to positions in these areas should be aware that, while the role is currently employed by the Health Authority, it may transition to BC Shared Health Services as part of the first or subsequent implementation phases. The intent of this transition is to support continuity of employment however, details regarding timing, process, and any impacts to employment arrangements will be confirmed as planning progresses. Providing this information at the recruitment stage is intended to ensure transparency about the broader system changes underway and to support informed decision-making by candidates.

#LI-DNI 


Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Lead, Health Informatics is responsible for leading and managing assigned projects, providing leadership to team members and applying appropriate change management strategies as part of a project.  Provides advice, guidance, and direction to an assigned portfolio in the areas of knowledge management, and decision support; in clinical and corporate business areas which includes the development and implementation of application architecture. Provides expertise on enterprise-wide projects, serves as back up to the Portfolio Manager in the area of team leadership.
Responsibilities

  1. Provides guidance and expertise by consulting to all disciplines and stakeholders within an assigned portfolio by performing functions such as coordinating and performing feasibility studies, conducting workload efficiency analysis using formal data gathering techniques, analyzing, designing and implementing appropriate information systems, and identifying system deficiencies, user department operational inefficiencies and recommending ways of improving business efficiency functions.
  2. Participates in enterprise-wide, cross-disciplinary business strategy projects including confidential initiatives that support the selection, procurement and implementation of appropriate information systems applications that may result in the elimination of FTEs.
  3. Serves as a consultant participating on enterprise-wide projects which are under the leadership of the Portfolio Manager; serves as back up to the Portfolio Manager in the area of team leadership or project management. Prepares status reports and meets with clients and provide reports back to the Portfolio Manager as required.
  4. Responsible to establish and lead assigned information system projects by adhering to project management and support structure methodologies, managing project timelines, monitoring expenditures and variance analysis, facilitating change management strategies, defining tasks, identifying resource needs, and reporting on project status to the Portfolio Manager or Manager.  Provides strategic guidance in the project design phases and works within assigned budget and provides reports or raises concerns as necessary. Participates in the hiring process for staff, and coordinates and provides guidance to team members.
  5. Performs system analysis by establishing application systems scope and objectives, conducting feasibility studies, planning or modifying procedures to solve complex problems, preparing detailed specifications and solving existing system logic difficulties as required. Recommends the best cost effective solutions for the business area; informs and discusses potential business impacts with the client.
  6. Performs complex business and/or clinical process analysis including conducting work flow analysis and developing business information requirements and models. Defines business and/or health information scope and objectives; plans, designs and modifies practical manual and automated business procedures.
  7. Coordinates and provides third level application support to critical system problems and ensures that the application service level agreement in place is written or maintained to meet the business expectations and Informatics capabilities. This may include vendor or 3rd party coordination Coordinates the support rotation and monitors the support queue.
  8. Serves on a variety of Fraser Health wide health service delivery area and departmental committees, task groups, internal working teams and corporate projects.
  9. Maintains knowledge of infrastructure and technologies by remaining aware of current and new technologies

Qualifications

Education and Experience

Bachelor's degree in Health Information Science or Computer Science, Software Engineering or related field or equivalent combination of education, training, and experience. Five (5) years of recent experience with business and systems analysis including experience as a project manager. Experience with health and corporate information systems.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities:

  • Ability to provide leadership to a variety of project teams in an environment that constantly changes and that has fluctuating priorities.
  • Knowledge of information management, health informatics, business processes, technologies and applications.
  • Knowledge of all components of a technical architecture.
  • Ability to translate business and/or clinical needs into application architecture requirements.
  • Ability to quickly comprehend the functions and capabilities of new technologies.
  • Demonstrated knowledge of the project management process and the systems development life cycle.
  • Demonstrated decision making ability within complex and diverse issues.
  • Demonstrated superior skills in data research, gathering, modeling, and business and systems analysis.
  • Ability to organize work, problem solve, multitask and meet deadlines.
  • Physical ability to perform the duties of the position.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

 

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.

 

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

 

Together, we are the heart of health care.

 

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Responsibilities

Provides guidance and expertise by consulting to all disciplines and stakeholders within an assigned portfolio by performing functions such as coordinating and performing feasibility studies, conducting workload efficiency analysis using formal data gathering techniques, analyzing, designing and implementing appropriate information systems, and identifying system deficiencies, user department operational inefficiencies and recommending ways of improving business efficiency functions. Participates in enterprise-wide, cross-disciplinary business strategy projects including confidential initiatives that support the selection, procurement and implementation of appropriate information systems applications that may result in the elimination of FTEs. Serves as a consultant participating on enterprise-wide projects which are under the leadership of the Portfolio Manager; serves as back up to the Portfolio Manager in the area of team leadership or project management. Prepares status reports and meets with clients and provide reports back to the Portfolio Manager as required. Responsible to establish and lead assigned information system projects by adhering to project management and support structure methodologies, managing project timelines, monitoring expenditures and variance analysis, facilitating change management strategies, defining tasks, identifying resource needs, and reporting on project status to the Portfolio Manager or Manager. Provides strategic guidance in the project design phases and works within assigned budget and provides reports or raises concerns as necessary. Participates in the hiring process for staff, and coordinates and provides guidance to team members. Performs system analysis by establishing application systems scope and objectives, conducting feasibility studies, planning or modifying procedures to solve complex problems, preparing detailed specifications and solving existing system logic difficulties as required. Recommends the best cost effective solutions for the business area; informs and discusses potential business impacts with the client. Performs complex business and/or clinical process analysis including conducting work flow analysis and developing business information requirements and models. Defines business and/or health information scope and objectives; plans, designs and modifies practical manual and automated business procedures. Coordinates and provides third level application support to critical system problems and ensures that the application service level agreement in place is written or maintained to meet the business expectations and Informatics capabilities. This may include vendor or 3rd party coordination Coordinates the support rotation and monitors the support queue. Serves on a variety of Fraser Health wide health service delivery area and departmental committees, task groups, internal working teams and corporate projects. Maintains knowledge of infrastructure and technologies by remaining aware of current and new technologies

Qualifications

Education and Experience Bachelor's degree in Health Information Science or Computer Science, Software Engineering or related field or equivalent combination of education, training, and experience. Five (5) years of recent experience with business and systems analysis including experience as a project manager. Experience with health and corporate information systems. Competencies Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed. Professional/Technical Capabilities: Ability to provide leadership to a variety of project teams in an environment that constantly changes and that has fluctuating priorities. Knowledge of information management, health informatics, business processes, technologies and applications. Knowledge of all components of a technical architecture. Ability to translate business and/or clinical needs into application architecture requirements. Ability to quickly comprehend the functions and capabilities of new technologies. Demonstrated knowledge of the project management process and the systems development life cycle. Demonstrated decision making ability within complex and diverse issues. Demonstrated superior skills in data research, gathering, modeling, and business and systems analysis. Ability to organize work, problem solve, multitask and meet deadlines. Physical ability to perform the duties of the position.