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Lead, Performance Evaluation and Reporting

Fraser Health

Surrey, BC

Job typeFull-time
SpecialtyBusiness
Posted2 weeks ago

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LocationV3V 1Z2, Surrey, BC, CAOpen

eHealth role summary

The role leads healthcare analytics, performance measurement, reporting and data quality for Home & Community Care, including use of SQL, data analysis tools, decision support and stakeholder engagement.

About this role

Salary

The salary range for this position is CAD $46.37 - $66.66 / hour
Job Summary

Are you passionate about using data to drive better healthcare outcomes? Join Fraser Health as a Lead, Performance Evaluation & Reporting, where you'll lead performance measurement, reporting, and quality improvement initiatives across Home & Community Care services.

 

In this strategic role, you'll collaborate with clinical and operational leaders to develop reporting frameworks, analyze key performance indicators, improve data quality, and provide insights that support decision-making and enhance patient care. You'll also lead projects, engage with key stakeholders, and help shape the future of community-based healthcare services.

 

What you'll bring:

  • Experience in healthcare analytics, decision support, performance reporting, or health information management
  • Strong analytical, reporting, and presentation skills
  • Experience working with clinical, operational, and financial data
  • Project leadership and continuous improvement experience
  • Knowledge of SQL and data analysis tools

Make an impact where it matters most. Join a team committed to improving care for patients, clients, residents, and families across Fraser Health.

 

#LI-DNI

 


Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

 

The Lead, Performance Evaluation and Reporting leads all activities pertaining to the analysis, evaluation and reporting of clinical and business operations data for Regional Home & Community Care (HCC) services. Working with cross-functional teams internal and external to Fraser Health, the Lead is responsible for identifying key performance indicators for Regional HCC services and developing a reporting framework. Monitors key indicators, develops quality assurance guidelines for all outputs, and recommends and implements appropriate actions in collaboration with clinical and operational leaders. This role leads identified projects, liaises with a variety of internal and external stakeholders and clinical leaders, and leads the data quality program for Regional HCC services.


Responsibilities

  1. Leads activities pertaining to performance evaluation and reporting of Regional Home & Community Care (HCC) services.
  2. Collaborates with clinical and operational leaders to identify relevant indicators and develop a reporting framework for the reporting, evaluation and presentation of these measures.
  3. Monitors and analyzes quality and key performance indicators ensuring quality and service standards are met.
  4. Presents data to relevant internal and external stakeholders, including operators, various committees, and the HCC network.
  5. Develops, implements and evaluates a data quality program for the identified metrics and implements activities to enhance the quality of data in the various systems.
  6. Provides recommendations for the Director and, in collaboration with clinical and operational leaders, initiates appropriate action when performance deviates from expectations; recommends a variety of actions including contract changes as necessary, in areas relat4ed to administration, contract implementation, or Human Resource Management capacity.
  7. Ensures effective policies, procedures, use of applications, tools to improve data quality/data management, report design and standardization. Evaluates, identifies areas for improvement and provides recommendations. Develops plans and implements changes accordingly.
  8. Collaborates with and responds to internal and external stakeholders, including service providers, staff, decision support services, in order to resolve issues and facilitate consensus. Provides consultation regarding performance evaluation, metrics and/or reports.
  9. Leads and/or participates in the execution of identified proje4cts; assists with stakeholder engagement, communications and quality improvement activities as necessary.
  10. Provides leadership to Regional HCC Business Analyst.
  11. Participates in assigned internal and external committees.

Qualifications

QUALIFICATIONS
Bachelor’s degree in Health Information Management, Commerce, Business Administration or a health related discipline plus five (5) to seven (7) years recent, related experience in, but not limited to, decision support, health information management, information analysis or quality, or an equivalent combination of education, training and experience.

COMPETENCIES:
Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

 

Professional/Technical Capabilities

  • Knowledge of performance evaluation and reporting tools and techniques.
  • Ability to retrieve, analyze and evaluate clinical, administrative and financial data.
  • Excellent report writing skills and presentation skills.
  • Understanding of the health care system.
  • Ability to identify, evaluate and implement process improvements.
  • Project management skills.
  • Knowledge of applicable software applications including database, spreadsheet and data analysis software, including SQL.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

 

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.

 

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

 

Together, we are the heart of health care.

 

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Protect yourself from recruitment and employment scams.

We are aware of suspected fraudulent recruitment activity involving individuals impersonating Fraser Health recruiters or representatives. Fraser Health will never ask candidates or jobseekers for money, fees, gift cards or equipment purchases at any stage of the recruitment process.

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Responsibilities

Leads activities pertaining to performance evaluation and reporting of Regional Home & Community Care (HCC) services. Collaborates with clinical and operational leaders to identify relevant indicators and develop a reporting framework for the reporting, evaluation and presentation of these measures. Monitors and analyzes quality and key performance indicators ensuring quality and service standards are met. Presents data to relevant internal and external stakeholders, including operators, various committees, and the HCC network. Develops, implements and evaluates a data quality program for the identified metrics and implements activities to enhance the quality of data in the various systems. Provides recommendations for the Director and, in collaboration with clinical and operational leaders, initiates appropriate action when performance deviates from expectations; recommends a variety of actions including contract changes as necessary, in areas relat4ed to administration, contract implementation, or Human Resource Management capacity. Ensures effective policies, procedures, use of applications, tools to improve data quality/data management, report design and standardization. Evaluates, identifies areas for improvement and provides recommendations. Develops plans and implements changes accordingly. Collaborates with and responds to internal and external stakeholders, including service providers, staff, decision support services, in order to resolve issues and facilitate consensus. Provides consultation regarding performance evaluation, metrics and/or reports. Leads and/or participates in the execution of identified proje4cts; assists with stakeholder engagement, communications and quality improvement activities as necessary. Provides leadership to Regional HCC Business Analyst. Participates in assigned internal and external committees.

Qualifications

QUALIFICATIONS Bachelor’s degree in Health Information Management, Commerce, Business Administration or a health related discipline plus five (5) to seven (7) years recent, related experience in, but not limited to, decision support, health information management, information analysis or quality, or an equivalent combination of education, training and experience. COMPETENCIES: Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed. Professional/Technical Capabilities Knowledge of performance evaluation and reporting tools and techniques. Ability to retrieve, analyze and evaluate clinical, administrative and financial data. Excellent report writing skills and presentation skills. Understanding of the health care system. Ability to identify, evaluate and implement process improvements. Project management skills. Knowledge of applicable software applications including database, spreadsheet and data analysis software, including SQL.