Who we are

We are an organization comprised of industry thought leaders who are passionate about health data and want to make a difference in the health care field. We are an independent, not-for-profit organization and together with our partners we provide essential information on Canada's health systems, enabling decisions that lead to healthier Canadians. As a valued member of the CIHI team, you and your work will have a pivotal role in the evolution of Canada's health care systems.

CIHI is recognized as an exceptional place to work that embraces diversity, respect, integrity, collaboration and innovation. Learn about our Equity, Diversity and Inclusion Strategy and the work being done to create a more inclusive and welcoming organization by focusing on how we learn, govern and practise.

At CIHI, we recognize what matters to our employees. Some of the benefits of working at CIHI include

• HOOPP Pension Plan (Defined Benefits Pension)
• Retirement Planning Program
• Generous vacation days for permanent and long-term contracts
• Work-life balance
• Career Planning Program
• Learning and Professional Development Program
• Flexible benefits program from your first day on the job for permanent and long-term contracts

Why is this role important?

The LMS Specialist is responsible for supporting and administering testing to potential new Learning Management Systems for CIHI to ensure it meets business requirements and supports the delivery of education courses to over 15,000 users. This role involves coordinating LMS testing, managing data imports, and collaborating with IT, CRM teams, and vendors to test system functionality. This role involves supporting the evaluation team by participating in LMS reviews, establishing and completing test cases, documenting testing outcomes and providing comparative analysis of the systems considered.

What you'll do

1. Responsible for the operation, configuration, testing, of potential CIHI LMS.
2. Responsible for the completion and documentation of test cases for the LMS systems under consideration.
3. Evaluate testing feedback, document results and recommendations,
4. Collaborate with CRM, IT&S teams, and LMS vendors to test potential LMS functionality.
5. Develop test plans and coordinate testing of new LMS features prior to production deployment.
6. Manage the import of education data from staging databases into potential LMS.
7. Develop system documentation, and configurations for implementation project.

What you'll bring to the table

• Undergraduate degree in Database Administration, Computer Science, Web Development or related field, or equivalent combination of education and related experience.
• 3-5 years relevant experience supporting business applications.
• Experience with client relationship management applications and learning technologies.
• Understanding of relational databases and experience with MS SQL.
• Knowledge of web technologies such as X/HTML, CSS, and Web Services.
• Familiarity with LMS features and functionality.
• Strong problem-solving skills with the ability to analyze needs and recommend solutions.
• Ability to manage multiple projects and prioritize meeting deadlines.
• Excellent oral and written communication and customer service skills.

Additional Requirements

• Primary locations: Ottawa.
• Must comply with all CIHI workplace policies, including privacy and confidentiality.
• Fluency in English is required, bilingualism in both official languages is an asset.

To find out more about this role and other exciting opportunities visit our website at www.cihi.ca and check out our 'Careers' section.

We thank all those who apply, however, only candidates selected for an interview will be contacted.

At CIHI we are committed to fostering an inclusive, barrier-free and accessible environment. Part of this commitment includes arranging accommodations to ensure an equitable opportunity to participate in the recruitment and selection process. If you require an accommodation, we will work with you to meet your needs.

Please note the CIHI Recruiting Team uses email to communicate with applicants. Please make sure your profile has an updated email address that is checked regularly, including the junk/spam mail folder, as we send time sensitive emails (i.e. testing and interview bookings).

Data Privacy and Record Retention Notice

In accordance with Ontario’s legislation, CIHI is required to retain copies of this job posting and all associated application materials for a minimum of three (3) years from the date the posting is removed from public view.

By submitting your application, you acknowledge that your personal information and application data will be stored securely in our systems for this mandatory retention period to ensure compliance with provincial employment standards.