Company description

One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of world-class health care inspired by our people and communities.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today!

Job description

The Manager of Health Information Management is a key leadership role within the Information Services portfolio, and responsible for advancing how health information is managed across the organization. This role plays a critical part in enabling digital transformation by modernizing access and health records services to create a more seamless, and patient-centred experience.

Reporting to the Director, Cybersecurity, Privacy and HIM, Digital and Information Services, the Manager leads transformational initiatives to modernize HIM services. 

• As a member of the leadership team, the Manager of Health Information Management is responsible for supporting the development of a high performance team ensuring the delivery of excellent customer service in pursuit of the ideal patient experience and a safe and healthy work environment for staff, physicians and volunteers. 
• With a focus on transforming the Health Care experience, the Manager of Health Information Management brings a high level of operational expertise and leadership skills to a functional service and diverse team. 
• The Manager of HIM supports innovation and continuous quality improvement and enables a culture of learning that values diversity. 
• The primary accountability of the Manager of Health Information Management will be to ensure high quality clerical, information management processes, chart completion and release of information. 
• In addition, the Manager of HIM provides leadership and guidance to the eHIM Quality and Support Specialists and release of information staff in accordance with established best practices, hospital policy and appropriate leadership.
• The Manager of HIM plans, organizes and directs the activities of the department in consultation with the Director to promote the vision of strategic objectives and patient focused principles of the hospital, develop and implement objective, quantitative methods to monitor productivity and set standards for performance, monitor the operating and capital equipment budget, maintains full awareness of and compliance to pertinent legislation including Public Hospitals Act, PHIPA, Mental Health Act, Vital Statistics Act, Occupational Health and Safety Regulations and Collective agreement, establish and maintain an environment that supports creativity and innovation, encouraging and enabling staff to make effective and timely decisions in a cohesive team-oriented setting, promote a culture of continuous improvement and customer service throughout the department, takes initiative and makes recommendations to the Director to improve processes and increase efficiency, Chair of  Document Management Committee and Corporate Health Information Management Committee.

Accountabilities:

• Plan, organize and direct the activities of the department to promote the vision of strategic objectives and patient-focused principles of the hospital
• Develops and implements objective, quantitative methods to monitor productivity and set standards for performance, monitors and manages staff performance and team indicators
• Maintains full awareness of and compliance to pertinent legislations including Public Hospitals Act, PHIPA, Mental Health Act, Vital Statistics Act, Occupational Health and Safety Regulations and Collective agreement.
• Establish and maintain an environment that supports creativity and innovation, encouraging and enabling staff to make effective and timely decisions in a cohesive team-oriented setting
• Promotes a culture of continuous improvement and customer service throughout the department and takes initiative to improve processes and increase efficiency
• Forecasts and monitors operational budget
• Coordinates daily operation of HIM including scheduling, payroll, attendance management and workflow management
• Manage 3rd party vendors  contractual obligations 
• Chair of Document Management Committee

Job qualifications

• Diploma from a recognized Health Information Management program, i.e. George Brown College, Canadian College of Health Information Management required
• Member in good standing with Canadian Health Information Management Association (CHIMA) required
• 3 Years’ experience in the following:
  • Excellent knowledge and understanding of the HIM workflow, including clerical, eHIM Specialists and Release of Information. 
  • Expert knowledge in EPIC, Meditech, MRI module. 
  • Knowledgeable regarding privacy legislation, including PHIPA, Mental Health Act, Consent Act, Public Hospitals Act. 
  • Excellent understanding and working knowledge of Collective Agreements
• Legislation regarding Personal Health Information Protection Act, Public Hospitals Act, Vital Statistics Act, Mental Health Act, Consent Act
• Knowledge of Collective Agreement and ability to apply to staff issues
• Excellent working knowledge of Microsoft Office, i.e. Word, Excel, PowerPoint
• Coaching skills to provide staff with tools that can be applied to dealing with difficult customers
• Excellent communication, stakeholder engagement and change leadership skills
• Must demonstrate Osler's Values of Respect, Excellence, Service, Compassion, Innovation and Collaboration

Additional information

Hours: Currently days, 8 hours, (subject to change in accordance with operational requirements)

Salary:
Minimum: $111,891.00
Maximum: $139,873.50

Onsite First: Roles that frequently support direct patient care and have dedicated hours when they are available to patients, team members and/or other partners.

Internal application deadline: June 25, 2026

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Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at ***@williamoslerhs.ca 🔒 Premium.

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.