Job Summary

CAMH is seeking a full-time Manager, Health Information Services for an 18-month contract opportunity. Reporting to the Director, Clinical Informatics and Health Information Services, the Manager, Health Information Services is responsible for leading and managing the Health Records, Central Registration, and Locating teams. This role oversees the planning, development, implementation, and evaluation of processes related to record management, registration data collection, emergency code response, and optimization of the clinical information system (I-CARE). The Manager plays a critical role in ensuring data quality and supporting data-driven decision-making across the organization.

Key Responsibilities and Activities

Health Records Management (35%)

• Lead and oversee Health Records operations, including record processing, scanning, coding, data quality, chart completion, and release of information processes.
• Develop and monitor strategies, policies, and procedures for health record management.
• Collaborate with internal departments (e.g., legal, privacy, risk) to streamline processes and ensure compliance with relevant legislation, accreditation requirements, professional standards, and organizational policies.
• Oversee budget planning, staff scheduling, and operational improvements.
• Support optimization and integrity of the electronic health record (I-CARE) and collaborate on system enhancement initiatives.

• Monitor and report on departmental performance metrics and quality indicators.

   

Central Registration (20%)

• Provide operational oversight for 24/7 registration services within the Emergency Department.
• Ensure accurate collection and maintenance of patient demographic and registration information through ongoing quality audits and monitoring.
• Lead process improvement initiatives to enhance efficiency, patient experience, and data integrity.
• Collaborate with Emergency Department leadership, finance, patient flow, and other partners to support operational priorities.

Locating and Switchboard Services (20%)

• Oversee 24/7 locating and switchboard operations, including hospital emergency communication processes.
• Support operational readiness and maintenance of emergency code and overhead paging processes.
• Ensure integrity and quality of locating and communication processes through monitoring and audits.
• Lead initiatives to improve service quality, efficiency, and downtime preparedness.
• Collaborate with internal departments and external vendors regarding telecommunications and emergency communication systems.

Strategic and Operational Planning (10%)

• Lead strategic and operational planning aligned with organizational goals.
• Develop departmental policies and manage major initiatives.
• Participate in governance committees and clinical systems working groups.

Human Resources (10%)

• Manage staffing, recruitment, performance appraisals, and training.
• Ensure compliance with collective agreements and organizational policies.
• Monitor attendance, coordinate schedules, and support staff development.

Financial Management (5%)

• Forecast and manage budget, including capital and operational planning.
• Monitor expenditures, authorize purchases, and develop revenue proposals.

Education & Specific Training

• University degree in Business Administration, Healthcare Administration, or a relevant field.
• Knowledge of information management trends, CIHI standards, and healthcare legislation (e.g., PHIPA, Mental Health Act).
• Familiarity with collective agreements, coding standards (OHMRS, NACRS, RAI), and Microsoft Office tools.

Credentials

• Certified in Health Information Management (CHIM) credential considered an asset.

Experience

• Minimum of 5 years of experience in health information management or a related field.
• At least 2 years of leadership experience is considered an asset.

Compensation & Benefits:

• Salary is competitive and based on experience, with a hiring range of $100,475.26 – $125,594.08 per year.  
• Employees in this role may progress within the full pay range of $100,475.26 – $150,712.90 per year
• CAMH’s Total Rewards: Includes participation in HOOPP defined benefit pension plan, extended health and dental benefits, paid vacation starting at 4 weeks, flexible work arrangements, and ongoing professional development support.

This role allows professionals to apply their expertise in a mission-driven environment dedicated to public health outcomes.

 If you are interested in this position, please ensure that you apply before 5pm EST of the closing date. If your application is received past 5pm EST of the closing date, your application will not be accepted.

CAMH is a fully affiliated teaching hospital and research institute of the University of Toronto. As a CAMH employee, you will contribute to our mission by supporting teaching, research, and clinical care across the hospital.

CAMH is dedicated to equity, diversity, and inclusion. Our commitment is to foster a workplace, teaching, and learning environment that is inclusive, respectful, and free from discrimination or harassment.

CAMH strongly encourages applications from candidates who reflect the diversity of the communities we serve, including First Nations, Métis, and Inuit Peoples; Black and other racialized communities; LGBTQ2S+ communities; women; and people with disabilities, including those with lived experience of mental health and substance use challenges.

We welcome applicants from all backgrounds. Thank you to all who apply; however, only those selected for an interview will be contacted. If you require accommodations during the application or recruitment process, please let us know.