Job Number: JR106696
Job Title: Manager, HR Systems and Operations (CON)
Union:
Union:
Job Category: Management
Hospital Location: Consilium Place
Job Type: Permanent, Full time

Number of Positions: 1

Hours: Days

Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. SHN is the recipient of the 2021 Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for our leading edge work on Communities of Inclusion, Inclusion Calendar, Health Equity Certificate Program and much more. We are also proud to be named Canada’s Most Admired Corporate Cultures for 2023 – 2025 and Greater Toronto's Top Employers for 2026. Learn more at shn.ca

Job Description:

Position Overview:

Reporting to the Director, HCM Systems & People Analytics, the Manager, HR Systems is responsible for the operational leadership, administration, optimization, and ongoing support of Scarborough Health Network's HR systems, including Workday and Parklane.

The Manager oversees a team responsible for HR systems administration, reporting, workforce analytics, system maintenance, user support, and continuous improvement activities that enable efficient and effective HR operations. Working closely with Human Resources, Payroll, Finance, Information Technology, Occupational Health & Safety, and operational leaders, the role ensures HR systems are configured, maintained, and optimized to support workforce planning, talent management, compliance, reporting, and employee lifecycle processes.

The Manager is accountable for the integrity, security, and effectiveness of HR data and systems, while driving operational excellence through process improvement, system adoption, workforce analytics, and customer service. The successful candidate combines strong HR systems expertise, people leadership, and business acumen to support SHN's People Strategy and operational priorities


Responsibilities

HR Systems Operations & Optimization

• Provides operational leadership and oversight for Workday and Parklane, ensuring system reliability, performance, availability, and alignment with business requirements.
• Oversees the day-to-day administration, maintenance, configuration, security, support, testing, upgrades, releases, and enhancements of HR systems.
• Monitors and resolves system issues, defects, and service requests, ensuring timely escalation and resolution.
• Maintains system documentation, configuration standards, operating procedures, and support processes.
• Evaluates existing workflows and business processes and implements system-based solutions to improve efficiency, accuracy, compliance, and user experience.
• Identifies and implements opportunities for automation, standardization, and optimization of HR system functionality.
• Leads and supports system-related projects, enhancements, upgrades, testing, and change management initiatives.
• Ensures systems, workflows, and business processes remain aligned with collective agreements, organizational policies, legislative requirements, and operational needs.
• Monitors industry trends and best practices in HR systems administration and recommends enhancements to improve system performance and service delivery.

Workforce Analytics, Reporting & Data Governance

• Oversees workforce reporting, dashboards, scorecards, and analytics to support operational and strategic decision-making.
• Develops and monitors key workforce metrics related to recruitment, retention, attendance, vacancies, workforce planning, and employee lifecycle activities.
• Ensures the accuracy, integrity, security, and completeness of workforce data through strong data governance, audit, and quality assurance practices.
• Analyzes workforce trends and provides recommendations and insights to support organizational priorities and operational improvement.
• Develops reports, executive dashboards, presentations, briefing notes, and communications for leaders across the organization.
• Establishes and maintains data governance standards, data quality controls, and audit practices to support effective decision-making and compliance requirements.

Leadership & Stakeholder Partnership

• Leads, coaches, develops, and evaluates a team of HR Systems and Workforce Analytics professionals.
• Establishes service standards, priorities, and performance expectations to ensure effective system support and reporting services.
• Partners with stakeholders to identify business needs and deliver system solutions that improve operational effectiveness and user experience.
• Builds and maintains strong relationships with internal stakeholders and external vendors to ensure effective service delivery and system performance.
• Oversees user training, system communications, and adoption activities to promote effective utilization of HR systems.
• Promotes a culture of customer service, accountability, collaboration, innovation, and continuous improvement across the HR Systems function.

Requirements

• Bachelor's degree in Human Resources, Information Systems, Business Administration, Health Administration, or a related field.
• CHRL designation and/or relevant professional certification considered an asset.
• Minimum 5 years of progressive experience in HR systems, HRIS administration, workforce analytics, or related HR operations.
• Preferred 3 years of leadership experience managing teams and operational services within a large, complex, unionized environment.
• Demonstrated experience supporting and administering Workday, including configuration, business processes, security, reporting, testing, maintenance, and system enhancements.
• Experience supporting Parklane and occupational health systems is considered an asset.
• Strong understanding of HR operations, workforce planning, employee lifecycle processes, reporting, and workforce analytics.
• Experience managing system upgrades, releases, testing, vendor relationships, issue resolution, and continuous improvement initiatives.
• Knowledge of data governance, privacy requirements, system security, and reporting best practices.
• Experience in a healthcare environment and knowledge of collective agreements are preferred.
• Knowledge of applicable employment and labour legislation, including the Employment Standards Act, Human Rights Code, Labour Relations Act, and Occupational Health and Safety Act.
• Strong analytical, problem-solving, communication, stakeholder management, and customer service skills.
• Advanced proficiency in Microsoft Office applications, particularly Excel, Word, PowerPoint, and Outlook.
• Demonstrated commitment to SHN's values and fostering a safe, respectful, and inclusive workplace environment.
• Excellent work performance and attendance record.

This opportunity is posted to support the recruitment of an existing vacant position.

Accommodation and Diversity Statement:
Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike. 

We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values. 

We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

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