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Manager, Informatics

Fraser Health

Surrey, BC

Job typeFull-time
SpecialtyProject
Posted2 weeks ago

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LocationV3V 1Z2, Surrey, BC, CAOpen

eHealth role summary

Role is explicitly focused on health informatics and leading the development, implementation, adoption and integration of clinical and corporate information systems (electronic health records, clinical system integrations, MDI, vendor/contracts, project delivery) across the health authority.

About this role

Salary

The salary range for this position is CAD $60.75 - $87.33 / hour
Job Summary

Fraser Health is seeking a strategic, relationship driven leader to join the Digital Enablement – Clinical Ancillary Services and Business Relationship Management (BRM) portfolio. This role sits at the intersection of clinical care, digital enablement, and system transformation, playing a critical role in how technology supports frontline care delivery.

 This position offers a unique opportunity to lead high impact teams, shape how work is coordinated across portfolio boundaries, and partner closely with clinical leaders to ensure digital and technical capabilities are intentionally aligned with care delivery needs.

What makes this role compelling:

  • Breadth and influence across clinical enablement, technical delivery, and strategic partnership
  • System level visibility, with direct impact on acute care operations and major redevelopment initiatives
  • Teambuilding opportunity, including leading established teams and maturing newer ones
  • Leadership through collaboration, grounded in strong relationships and shared accountability

This is a role for a leader who embraces complexity, values partnership, and is motivated by meaningful, systemwide impact.

Position Overview

As Manager, Clinical Ancillary and BRM, you will lead four tightly connected portfolios:

  • Advance / Medical Device Integration (MDI)
  • Clinical Ancillary Portfolio Enablement (CAPE)
  • Business Relationship Management (BRM)
  • Clinical Ancillary Capital Redevelopment

These portfolios provide the foundational infrastructure, enablement, and relationship management that allow clinical portfolio teams to succeed. Their work directly supports acute care operations, clinical system integrations, capital redevelopment initiatives, and organization wide digital transformation efforts.

A defining aspect of this role is the strong, intentional partnership with the Manager, Clinical Ancillary, who leads the clinical portfolio teams.

Many of the portfolios under this role exist to enable, support, and amplify the clinical portfolios within Clinical Ancillary Services. Success is therefore highly dependent on shared leadership, alignment of priorities, and coordinated decision making across the two Manager roles.

Together, these roles function as complementary leadership counterparts, providing integrated oversight across the full portfolio lifecycle - from clinical strategy and intake, through technical enablement, delivery, and sustainment.

In practice, this partnership involves:

  • Joint planning, prioritization, and sequencing of work where portfolio dependencies exist
  • Close alignment on capacity planning, risk management, and escalation pathways
  • Presenting a unified leadership approach to clinical partners and senior leadership
  • Ensuring technical and enablement work is intentionally designed to meet clinical delivery needs

This is not a parallel or siloed role - it is deeply collaborative by design.

BC’s health system is in the process of transformation. As part of the planned changes, certain IM/IT, Finance, and Supply Chain roles are expected to be in scope for transition to a new provincial shared services organization, BC Shared Health Services. Candidates applying to positions in these areas should be aware that, while the role is currently employed by the Health Authority, it may transition to BC Shared Health Services as part of the first or subsequent implementation phases. The intent of this transition is to support continuity of employment however, details regarding timing, process, and any impacts to employment arrangements will be confirmed as planning progresses. Providing this information at the recruitment stage is intended to ensure transparency about the broader system changes underway and to support informed decision-making by candidates.

#LI-DNI


Detailed Overview

The Manager, Informatics is responsible for providing leadership in the development, implementation and uptake of health informatics, clinical and corporate information systems within Fraser Health (FH).  The Manager, Informatics works with FH Leadership, Corporate, and Clinical Support Services to lead the development and implementation of health and corporate information systems to improve corporate and clinical work processes and patient/employee outcomes.

As a member of the Informatics leadership team, the Manager is part of a coordinated effort to move forward the health, clinical and corporate informatics vision for FH and to work collaboratively with other team members in promoting new technologies and best practice for service delivery.

Responsibilities

  1. Provides leadership in the development of health and corporate information systems and applications including identifying opportunities to move to electronic information capture and distribution, maintaining a multi-departmental authority-wide view of systems to support the adoption of health and corporate information systems.
  2. Plans and manages the support of the evolution and adoption of health and clinical/corporate information systems projects and leads strategies to reduce dependence on paper-based personal health and corporate records.
  3. Develops and maintains the processes necessary to facilitate care provider and employee access to electronic health and corporate information systems, applications and tools.
  4. Works collaboratively as a member of the Informatics leadership team by functioning as part of a coordinated effort to move forward the health and clinical/corporate information management agenda of FH and by promoting and adopting best practice models for service delivery.
  5. Works with business process leaders in financial, corporate, and clinical areas to identify current workflow processes and opportunities for improvement through the effective use of information systems and technologies.
  6. Identifies innovative approaches for information capture, storage, and retrieval and ensures that standards related to the management of personal health, employee or corporate information are maintained and enhanced.
  7. Accountable for project priorities for the health authority and ensures that projects are executed in accordance with FH project management standards and that necessary project resources are in place to ensure successful implementation, in collaboration with assigned business areas.
  8. Ensures the ongoing management/maintenance of negotiated vendor contracts. Negotiates contracts with vendors, ensures payment schedule is distributed, and vendor is upholding contract provisions.
  9. Manages assigned staff by selecting employees, directing, supervising, and evaluating staff to ensure effective performance of duties, promoting, disciplining and initiating employee terminations.
  10. Ensures the implementation of correct human resource standards and procedures, including performance evaluation, education, and orientation as well as compliance with applicable acts, regulations and collective agreements.
  11. Interprets and administers collective agreements, if applicable, covering all bargaining unit employees. Investigates and responds to grievances of a confidential nature. Represents management up to and including Step 3 of the grievance process. Attends Third Party Hearings with the representative of the Employer.
  12. Manages multiple department project budgets under the direction of the Director, by performing activities such as approving and tracking expenditures, identifying budget discrepancies, allocating funds across the areas of responsibility, and providing input into budget development.
  13. Prepares or provides statistical information on workload measurement, department activity, quality assurance and clinical use on a scheduled or requested basis.
  14. Participates on assigned internal and external committees, represents Fraser Health as a decision maker on external opportunities to achieve desired outcomes.

Qualifications

Education and Experience

Bachelor's Degree in Health Information Management or a related field plus seven (7) years management experience in a medium to large sized organization working with computerized health information systems, or an equivalent combination of education, training, and experience.  Experience with acute care electronic health information systems.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

  • Demonstrated knowledge of health and corporate information systems.
  • Demonstrated ability to lead, manage, plan, and implement within the area of responsibility.
  • Demonstrated ability to work effectively within a highly dynamic environment.
  • Demonstrated ability to be effective in an environment subject to continuous change.
  • Working knowledge of applicable regulations, legislation, and collective agreements.
  • Physical ability to perform the duties of the position.
  • Proficiency in the use of personal computers

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.
 
People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.
 
We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.
 
Together, we are the heart of health care.
 
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IMPORTANT: Recruitment scam warning
Please be on alert for recruitment scams. We are aware of several scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment, nor ask you to download or install an app at any point during our recruitment process.

Responsibilities

Provides leadership in the development of health and corporate information systems and applications including identifying opportunities to move to electronic information capture and distribution, maintaining a multi-departmental authority-wide view of systems to support the adoption of health and corporate information systems. Plans and manages the support of the evolution and adoption of health and clinical/corporate information systems projects and leads strategies to reduce dependence on paper-based personal health and corporate records. Develops and maintains the processes necessary to facilitate care provider and employee access to electronic health and corporate information systems, applications and tools. Works collaboratively as a member of the Informatics leadership team by functioning as part of a coordinated effort to move forward the health and clinical/corporate information management agenda of FH and by promoting and adopting best practice models for service delivery. Works with business process leaders in financial, corporate, and clinical areas to identify current workflow processes and opportunities for improvement through the effective use of information systems and technologies. Identifies innovative approaches for information capture, storage, and retrieval and ensures that standards related to the management of personal health, employee or corporate information are maintained and enhanced. Accountable for project priorities for the health authority and ensures that projects are executed in accordance with FH project management standards and that necessary project resources are in place to ensure successful implementation, in collaboration with assigned business areas. Ensures the ongoing management/maintenance of negotiated vendor contracts. Negotiates contracts with vendors, ensures payment schedule is distributed, and vendor is upholding contract provisions. Manages assigned staff by selecting employees, directing, supervising, and evaluating staff to ensure effective performance of duties, promoting, disciplining and initiating employee terminations. Ensures the implementation of correct human resource standards and procedures, including performance evaluation, education, and orientation as well as compliance with applicable acts, regulations and collective agreements. Interprets and administers collective agreements, if applicable, covering all bargaining unit employees. Investigates and responds to grievances of a confidential nature. Represents management up to and including Step 3 of the grievance process. Attends Third Party Hearings with the representative of the Employer. Manages multiple department project budgets under the direction of the Director, by performing activities such as approving and tracking expenditures, identifying budget discrepancies, allocating funds across the areas of responsibility, and providing input into budget development. Prepares or provides statistical information on workload measurement, department activity, quality assurance and clinical use on a scheduled or requested basis. Participates on assigned internal and external committees, represents Fraser Health as a decision maker on external opportunities to achieve desired outcomes.

Qualifications

Education and Experience Bachelor's Degree in Health Information Management or a related field plus seven (7) years management experience in a medium to large sized organization working with computerized health information systems, or an equivalent combination of education, training, and experience. Experience with acute care electronic health information systems. Competencies Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed. Professional/Technical Capabilities Demonstrated knowledge of health and corporate information systems. Demonstrated ability to lead, manage, plan, and implement within the area of responsibility. Demonstrated ability to work effectively within a highly dynamic environment. Demonstrated ability to be effective in an environment subject to continuous change. Working knowledge of applicable regulations, legislation, and collective agreements. Physical ability to perform the duties of the position. Proficiency in the use of personal computers