Position Summary

This role operates in a dynamic, fast-paced environment, facilitating the coordination of multiple education and certification activities across various locations. The position requires ongoing prioritization and adjustment of activities to respond to operational needs, including scheduling pressures, resource constraints, and emergent changes.

The Paramedic Operational Facilitator supports and enables the delivery of paramedic certification and Continuing Medical Education (CME) activities in alignment with Regional Base Hospital Program requirements. Reporting to the Manager, Paramedic Practice, the role works collaboratively with Paramedic Services, Base Hospital colleagues, education faculty, and internal stakeholders to promote efficient operations, alignment with provincial standards, and consistent program delivery.

The role also provides day-to-day direction and oversight to administrative support staff, ensuring administrative workflows, documentation, scheduling, and reporting activities are completed accurately, consistently, and in alignment with program priorities, Ministry of Health reporting requirements, and Base Hospital Performance Agreement obligations.

Key Responsibilities

• Facilitates the planning and delivery of certification activities by coordinating scheduling for staff, candidates, and locations, and ensuring required documentation and resources are in place to support efficient program execution.
• Supports and maintains certification processes by monitoring and validating paramedic certification status in accordance with Provincial Maintenance of Certification Standards, including the integration and verification of data from multiple sources to support annual certification decisions.
• Provides guidance and operational support to paramedics and paramedic service operators to promote adherence to Sunnybrook Regional Base Hospital policies and procedures within the Paramedic Portal (PPO). This includes facilitating account access, supporting certification transactions, and ensuring accuracy and completeness of certification documentation and records.

Qualifications

Education

• Minimum: College Diploma
• Preferred: Undergraduate Degree

Experience

• Minimum: 4–5 years of relevant experience
• Preferred: 6-9 years in a healthcare, education coordination, or paramedic services environment

Technical Skills and Knowledge

• Experience with Learning Management Systems (e.g., Moodle)
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, Teams) and Microsoft365
• Experience with scheduling systems and document management processes
• Strong general computer and technical troubleshooting skills
• Knowledge of the Ontario Advanced Life Support Patient Care Standards (ALS PCS), Ambulance Act, and Ontario Regulation 257/00 is considered an asset

Key Competencies

• Strong organizational and coordination skills with the ability to manage multiple concurrent priorities
• Demonstrated ability to problem-solve complex scheduling and resource allocation challenges
• High attention to detail, particularly in data validation and compliance processes
• Effective communication and stakeholder engagement skills across internal and external partners
• Ability to work independently within established policies while escalating complex issues as required