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Senior Business Analyst

Fraser Health

Surrey, BC

Job typeFull-time
SpecialtyBusiness
Posted2 weeks ago

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LocationV3V 1Z2, Surrey, BC, CAOpen

eHealth role summary

Role is explicitly within Health Informatics supporting implementation, integration, workflow analysis and sustainment of electronic clinical systems (Surgery, Anesthesia, Medical Device Reprocessing) across a health authority.

About this role

Salary

The salary range for this position is CAD $38.88 - $55.89 / hour
Job Summary

The Health Informatics – Clinical Ancillary Services portfolio has a permanent Full-time Senior Business Analyst position available to support our Surgery, Anesthesia, and Medical Device Reprocessing areas across Fraser Health.

Are you ready to utilize your technical skills and information systems knowledge to drive digital health transformation, while growing as a leader? If so, then keep reading!

Your strong logical thinking and problem-solving skills, facilitation expertise, and passion for engaging clinical and technical stakeholders will ensure your success in this role.

 

About the Position

Utilize your consulting, planning, technical and analysis skills in this challenging and rewarding Senior Business Analyst, Health Informatics – Clinical Ancillary Services role.

 

You will support a busy technical portfolio with multiple production systems and play a key role in facilitating cross-functional meetings, aligning clinical and technical priorities, and driving strategic initiatives. You will have the opportunity to apply your expertise in system design, workflow analysis, production troubleshooting, and application integration in an operations-based environment.

 

Bring your passion for innovation and performance in technology as you contribute to changing lives in healthcare. You will deliver comprehensive business, technical, and systems analysis in support of Surgery, Anesthesia, and Medical Device Reprocessing services throughout Fraser Health.  

 

Build your career experience as you:

  • Support the implementation and uptake of specialized electronic clinical solutions used for Surgery, Anesthesia, and Medical Device Reprocessing across Fraser Health.
  • Enable key portfolio activities, including supporting the implementation of projects, providing operational support for systems, and developing technical and business documentation.
  • Facilitate collaborative meetings that bring together clinical stakeholders, technical teams, and vendor to align on goals, surface challenges, and drive consensus
  • Act as a liaison for clinical programs by translating complex clinical workflows and operational needs into technical requirements and system design specifications.
  • Perform detailed workflow analysis, gap analysis, and impact assessments to support system enhancements, upgrades, and integration initiatives
  • Collaborate with technical teams and vendors to support system integration, interface design, and data exchange between clinical applications
  • Support troubleshooting and root cause analysis for production issues across integrated clinical systems, working with infrastructure, application, and vendor teams to resolve problems
  • Develop detailed artifacts such as process maps, technical specifications, data mapping documentation, interface requirements, and test plans
  • Support system configuration, testing (SIT/UAT), release coordination, and production readiness activities for new features and upgrades
  • Utilize knowledge of health informatics standards, interoperability, and clinical systems architecture to inform solution design and implementation
  • Translate business needs and clinical workflows into application requirements based on your knowledge of project management processes and the systems development life cycle
  • Apply strategic thinking to guide solution design, prioritize initiatives, and support long-term portfolio planning
  • Improve operational support, system reliability, and sustainment of enterprise systems within the portfolio

 

We have 1 full-time role available, based at our Central City Offices in Surrey B.C.

 

If this sounds like an excellent role for you, here are more reasons why you should apply:

  • Be part of a fast-paced, mission-driven organization that values innovation and excellence in healthcare
  • Work alongside top-tier clinical professionals and contribute to meaningful change in patient care
  • Enjoy professional development opportunities in leadership and management
  • Receive a competitive salary and comprehensive benefits package
  • Make a difference every day by shaping the future of health informatics

BC’s health system is in the process of transformation. As part of the planned changes, certain IM/IT, Finance, and Supply Chain roles are expected to be in scope for transition to a new provincial shared services organization, BC Shared Health Services. Candidates applying to positions in these areas should be aware that, while the role is currently employed by the Health Authority, it may transition to BC Shared Health Services as part of the first or subsequent implementation phases. The intent of this transition is to support continuity of employment however, details regarding timing, process, and any impacts to employment arrangements will be confirmed as planning progresses. Providing this information at the recruitment stage is intended to ensure transparency about the broader system changes underway and to support informed decision-making by candidates.

 

#LI-DNI


Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Senior Business Analyst is responsible for providing leadership in Business Process Reengineering concepts, methods and technologies.  Leads the analysis and documentation of business requirements for client-facing and internal Informatics services delivery processes for business, clinical, and systems support services within Fraser Health.  The Senior Business Analyst will be engaged in multiple initiatives and will be responsible for project planning, business requirements gathering, data analysis and supporting the execution of projects and change management.  Provides leadership and acts as an escalation point for Business Analysts to assist in resolving complex problems.
Responsibilities

  1. Provides strategic planning support and change management services by leading and providing senior level support and guidance in streamlining business processes and best practices for health and corporate information systems capture and utilization.
  2. Leads, develops, and maintains the business processes necessary to facilitate care provider access to health and corporate information systems by conducting feasibility studies and determining user requirements for the uptake of health and corporate information functionality or systems. Leads, coordinates and/or participates in initiatives and process redesign that supports and follows the service management methodology.
  3. Provides senior level business analysis by carrying out work flow analysis, developing business information requirements and models, defining business scope and objectives and planning, designing, or modifying practical manual and automated business processes.
  4. Provides health information systems projects responsibility, under the direction of the Lead or Portfolio Manager, by performing business systems analysis support. Will lead small projects and provide project management guidance to Business Analysts.
  5. Analyzes and diagnoses health information systems applications and/or business issues and provides resolution to either the systems or the business processes. Supports business process changes and/or functional changes to health information systems in support of business practice requirements by testing, modifying, and maintaining the integrated health information systems applications.
  6. Develops Service Level Agreements between Informatics and assigned business areas to support the movement of projects to operational status, maintenance, and support.
  7. Resolves operational issues with health information systems as identified internally or externally from the Informatics Customer Service desk.
  8. Participates in the development, implementation, and evaluation of health informatics goals, objectives, policies and procedures for Informatics and assigned business areas within Fraser Health.
  9. Participates on assigned internal and external committees as required and works collaboratively as a member of the Health Information Systems and Services team.

Qualifications

Education and Experience

Bachelor's Degree in Health Information Systems Management or a related field or an equivalent combination of education, training, and experience. Three (3) to five (5) years of recent, related experience in a medium to large sized organization. Experience with health and corporate information systems.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

  • Demonstrated knowledge of health and corporate information systems.
  • Ability to analyze business processes and business specifications.
  • Knowledge of systems analysis, design and development life cycle theory, concepts and practices.
  • Ability to develop innovative system/computing technology approaches and
  • solutions for customer business needs.
  • Analytical reasoning and problem solving skills.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to deal effectively with others.
  • Ability to organize and prioritize work.
  • Ability to work independently and as a member of a team.
  • Physical ability to perform the duties of the position.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.
 
People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.
 
We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.
 
Together, we are the heart of health care.
 
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IMPORTANT: Recruitment scam warning
Please be on alert for recruitment scams. We are aware of several scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment, nor ask you to download or install an app at any point during our recruitment process.

Responsibilities

Provides strategic planning support and change management services by leading and providing senior level support and guidance in streamlining business processes and best practices for health and corporate information systems capture and utilization. Leads, develops, and maintains the business processes necessary to facilitate care provider access to health and corporate information systems by conducting feasibility studies and determining user requirements for the uptake of health and corporate information functionality or systems. Leads, coordinates and/or participates in initiatives and process redesign that supports and follows the service management methodology. Provides senior level business analysis by carrying out work flow analysis, developing business information requirements and models, defining business scope and objectives and planning, designing, or modifying practical manual and automated business processes. Provides health information systems projects responsibility, under the direction of the Lead or Portfolio Manager, by performing business systems analysis support. Will lead small projects and provide project management guidance to Business Analysts. Analyzes and diagnoses health information systems applications and/or business issues and provides resolution to either the systems or the business processes. Supports business process changes and/or functional changes to health information systems in support of business practice requirements by testing, modifying, and maintaining the integrated health information systems applications. Develops Service Level Agreements between Informatics and assigned business areas to support the movement of projects to operational status, maintenance, and support. Resolves operational issues with health information systems as identified internally or externally from the Informatics Customer Service desk. Participates in the development, implementation, and evaluation of health informatics goals, objectives, policies and procedures for Informatics and assigned business areas within Fraser Health. Participates on assigned internal and external committees as required and works collaboratively as a member of the Health Information Systems and Services team.

Qualifications

Education and Experience Bachelor's Degree in Health Information Systems Management or a related field or an equivalent combination of education, training, and experience. Three (3) to five (5) years of recent, related experience in a medium to large sized organization. Experience with health and corporate information systems. Competencies Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed. Professional/Technical Capabilities Demonstrated knowledge of health and corporate information systems. Ability to analyze business processes and business specifications. Knowledge of systems analysis, design and development life cycle theory, concepts and practices. Ability to develop innovative system/computing technology approaches and solutions for customer business needs. Analytical reasoning and problem solving skills. Ability to communicate effectively both verbally and in writing. Ability to deal effectively with others. Ability to organize and prioritize work. Ability to work independently and as a member of a team. Physical ability to perform the duties of the position.