Description

Join our team and what we'll accomplish together

 

TELUS Health is revolutionizing healthcare delivery across physical, mental, and financial wellbeing services for 157+ million lives globally.  TELUS Health Employer Solutions is a global leader in workplace health and wellbeing, delivering employee assistance programs, virtual care services, and mental health solutions to organizations worldwide.

As part of the Global Customer Success Organization's Strategy & Enablement team, you'll drive CSM team performance and business growth through governance, enablement programs, and strategic planning.

 

Reporting to the Director, Strategy & Enablement, you'll work closely with leaders across Customer Success, Sales, Marketing, Product, and Operations to improve team performance through onboarding, learning programs, career path and team development planning

 

What you’ll do

 

• Learning & Development: Design the CS team learning plan including job architecture, competencies, and career progression
• Onboarding: Develop and execute structured onboarding programs that accelerate new hire productivity (system access, learning pathways, check-ins)
• Learning Coordination: Plan and coordinate workshops, training sessions, and learning initiatives across global teams
• Learning repository: Manage and maintain the learning catalogue for the team
• Team Engagement: Support CS leadership with communications, recognition, and engagement programs

Qualifications

What you bring

 

• 7+ years in program management, learning & development, organizational enablement, or business strategy
• Proven experience designing onboarding programs that improve time-to-productivity
• Ability to develop training content, enablement materials, and readiness assessments
• Strong facilitation and change management skills
• Exceptional cross-functional communication and stakeholder engagement at all levels
• Demonstrated ability to manage complex, multi-workstream projects
• Strong familiarity with B2B customer success or enterprise sales roles
• Working knowledge of B2B sales environments, CRM systems, and GTM processes
• Health/technology industry experience preferred
• Employer Health Solutions experience preferred