IT Customer Support I - Service Desk
Jul 24, 2026Alberta Health Services
Calgary, AB
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Island Health
Application instructions are available to Premium subscribers.
Position sits in Project Delivery Office, IM/IT or HIM and coordinates implementation of healthcare information technology projects, including workflow/business analysis, change management and project delivery for a health authority.
In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health) patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
Reporting to the Project Manager or designate, Project Delivery Office, IM/IT, or HIM, the Senior Project Analyst coordinates the implementation of projects within the strategic plan, specific project management and reporting duties, project fiscal tracking and management, workflow and business analysis and communication with small and large work teams of internal staff, external consultants and leadership.
A level of education, training and experience equivalent to a Bachelor's degree in Business Administration, Computer Science, Health Informatics, Engineering, Statistics, Health Management or a related discipline, plus a minimum of seven (7) years' recent related experience in healthcare with a particular focus on healthcare information technology.