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Senior Project & Business Process Analyst - Digital PMO

University Health Network

Toronto, ON

Job typeFull-time
SpecialtyProject
Compensation$41.82 – $62.74/hour
Posted2 weeks ago

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Location620 University Avenue, Toronto, ON, CAOpen

eHealth role summary

Role is in a Digital PMO at a major hospital implementing healthcare technologies (ICAT, EMR expansion, RTLS, Epic, HL7), leading digital health project delivery and business/process/data analysis.

About this role

Union: Non-Union
Number of vacancies: 2
New or Replacement Position: New
Site: Princess Margaret Cancer Centre
Department: Digital PMO
Reports to: Senior Project Manager
Salary Range: $41.82 to $62.74 per hour
Hours: 37.5 hours per week
Status: Permanent Full-Time
Closing Date: September 8, 2026 

Position Summary

The Digital Project Management Office (PMO) team plans and implements key strategic Digital programs and projects to deliver outcomes benefiting UHN and the health system. We apply best practices for managing projects, change, and risk to ensure high quality deliverables, effective coordination of resources, and transparent progress reporting. Members of the PMO work in close partnership with a broad range of stakeholders, bringing the right teams together to streamline the demand, end-to-end delivery, and operational services in order to mobilize change and achieve value.

An exciting opportunity is available to showcase your talents as a Senior Project Analyst on Project Aspire – the multi-year project to build a new state-of-the-art 15-storey surgical and patient tower at Toronto Western Hospital, enabled by digital solutions.

You will be a part of the Digital team planning and implementing leading-edge information, communication, and automation technology (ICAT) that benefit patients and clinicians.  Examples of solutions include network infrastructure, building management systems, a real-time location system, integrated bedside terminals for smart patient rooms, audio/visual systems, and expansion of UHN’s core health information and business applications throughout.

Duties

  • Analyze business needs, problems, opportunities, and solution scope 
  • Evaluate and validate solution value and benefits to the organization, supporting business case development and return on investment analysis 
  • Facilitate process and design workshops, planning sessions, and decision-making discussions to clarify scope, requirements, dependencies, risks, issues, and operational impacts with multidisciplinary groups 
  • Conduct workflow review and process redesign, and support continuous improvement processes by incorporating frontline clinical input, site visits, current-state observations, and patient/staff safety considerations into digital solution design
  • Coordinate system design, build and testing 
  • Design data collection processes, collect and analyze data, lead data reporting and data visualization activities 
  • Apply rigorous project management techniques to assist in the management of project plans, schedules, status reports, and budgets 
  • Apply sound change management techniques for effective stakeholder engagement and communications, training, and implementation support 
  • Develop adequate level of knowledge of the subject matter and digital systems being implemented to effectively move projects forward 
  • Lead simple to moderately complex projects of small to medium scope, including planning, and monitoring project progress through tracking project milestones, risks and issues to deliver project within the planned budget, schedule, and with a high level of quality 

Qualifications

  • Undergraduate Degree in Health Informatics or Administration, Technology, Science, Business, or related field required 
  • Minimum 3 years of Project Management, Business Process/Analysis, and Data Analysis experience or equivalent required 
  • Sound knowledge of project management standards (project planning, implementation, evaluation, risk assessment, benefits realization) required 
  • Understanding of new healthcare facilities planning and construction/redevelopment is preferred
  • Sound technical knowledge of IT infrastructure is an asset
  • Familiarity with implementing healthcare technologies and/or solutions is an asset
  • Experience leading project workstreams or small projects independently, and either supervising or influencing project team members required
  • Experience developing/coordinating the development of business requirements
  • Experience in leading and conducting workflow mapping and analysis
  • Experience in delivering management-level presentations, training and/or end user support is required 
  • Experience coordinating/leading application testing preferred 
  • Experience in applying change management methodologies and tools an asset 
  • Experience with hardware and/or software vendor relations an asset 
  • Project Management Professional (PMP) or Change Management certification an asset 
  • Familiarity with healthcare information systems, interfaces, HL7, ITIL, data centre, network infrastructure, and/or enterprise architecture an asset 
  • Experience with Epic system an asset, including use, build and/or vendor certified
  • Proficient use of office productivity, project management, & scrum software (e.g. M365 tools, MS Planner/Project, MS Visio, Atlassian JIRA, ServiceNow)

Additional Information

Why join UHN?
In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

  • Competitive offer packages
  • Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
  • Close access to Transit and UHN shuttle service
  • A flexible work environment
  • Opportunities for development and promotions within a large organization
  • Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.