Date posted: June 4, 2026

Salary range: $150,000 - $200,000 annually

Location:  Canon Medical Systems Canada head office, Markham, ON

Canon Medical Systems Canada (CMSCA), a leading worldwide provider of high-quality diagnostic imaging systems and comprehensive medical solutions is seeking a highly capable Director of Service and Technical Support (Medical Equipment) to be located in Markham Ontario.

Based out of our headquarters, the successful candidate will be responsible for managing the entire Field Service Business Unit which services Angiography, CT, X-Ray, MRI, Ultrasound, and Healthcare Informatics for clients across Canada.

Major Responsibilities

Financial:

• Prepare annual service group revenue and costs budget; 
• Achieve annual service group revenue and costs budget; 
• Complete monthly P&L report reviews and reporting requests to Canon Japan;
• Provide comprehensive monthly KPI’s analysis and reporting, internally and to Headquarters in Japan.

Operational:

• Direct a staff of approximately 5 Region Service Managers, 53 Field Service Representatives, 6 National Support Specialists, 2 Parts and Warranty Coordinators, 1 Service Sales Specialist, and 1 Administrative Assistant to attain the business objectives. 
• Attend and participate at global service meetings.

Administrative:

• Review and approve service requests overrides for unbilled overtime;
• Process service requests and weekly time reports for the National Technical Support Specialists;
• Approve expense reports for this position’s direct reports;
• Approve invoices from various suppliers, couriers, phone and internet providers, etc.; 
• Review and ratify Service Contract proposals prepared by the Service Sales Specialist;
• Promote Process Improvement initiatives.

Marketing:

• Develop service pricing for T&M and service contract services; 
• Develop service offerings;
• Work with marketing group to create marketing materials for service.

Training and Development:

• Provide training and development opportunities for direct reports;
• Issue and approve training requests for CMSCA's service personnel;
• Assist the Operations Group with Biomed service training initiatives in collaboration with the National Technical Support Specialists and our Global training centers.