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Sr Systems Engineer
Altera Digital Health
🔒 Application Instructions
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LocationOntario, Remote, OTHER, CAOpen
eHealth role summary
Employer is Altera Digital Health and the role focuses on implementing/supporting enterprise Citrix infrastructure for healthcare clients (healthcare IT/infrastructure for digital health environments).
About this role
Sr Systems Engineer
Altera Digital Health
US or Canada -EST time
Role Overview
This is a remote position with rotating shift coverage and minimal travel requirements to support client needs and occasional on-site meetings.
Key Responsibilities
- Implement, support, and maintain enterprise-level Citrix environments
- Install, configure, and manage Citrix servers, ADCs, and related infrastructure
- Identify opportunities to standardize, optimize, and automate existing processes
- Investigate, troubleshoot, and resolve incidents and problems related to Citrix and associated systems
- Act as a Tier 3 escalation point for complex Citrix support and troubleshooting issues
- Engage in advanced technical problem-solving across multiple technology platforms
- Participate in 24x7 on-call support rotations
- Perform additional duties and special projects as assigned
Contribution to Team Synergy
- Conduct comprehensive root cause analysis and problem management, sharing findings with the team to improve processes
- Promote knowledge transfer and collaboration to enhance overall team expertise
- Take ownership of assigned tasks and provide timely project status updates
Qualifications
Academic and Professional Requirements
- Bachelor’s degree in Computer Science, Information Systems Management, or a related field, or equivalent practical experience
- Citrix certification: CCA‑V – Citrix Virtual Apps and Desktops 7 Administration
Experience and Technical Skills
- Minimum of 6 years of experience as a Citrix Virtualization Engineer/Administrator, including assessments, planning, implementation, and upgrades or migrations in large-scale environments (2,000+ users), preferably within a healthcare setting
- Preferred (but not required) Citrix certifications:
- Citrix Certified Enterprise Engineer (CCEE)
- Citrix Certified Professional – Virtualization (CCP‑V)
- Citrix Certified Expert – Virtualization (CCE‑V)
- Citrix Certified Professional – Networking (CCP‑N)
- Hands-on experience with Citrix technologies, including:
- Citrix Virtual Apps and Desktops (CVAD 2203 or later)
- StoreFront
- FsLogix
- Citrix Provisioning Services (PVS)
- Machine Creation Services (MCS)
- Citrix Cloud and Citrix in Microsoft Azure
- Troubleshooting Login Performance Issues
- Strong understanding of Citrix architectural dependencies and industry best practices
- Experience working in Microsoft Azure cloud environments
- Familiarity with ITSM tools such as ServiceNow
- 80-95k USD The salary range reflects the anticipated base salary for this position at the time of posting. Final compensation may vary based on factors including experience, skills, education