Customer Support Specialist -(Kelowna, BC)
Sep 9, 2026Fullscript
Kelowna, BC
$40,000 – $50,000/year
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Island Health
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Role is focused on clinical applications/EHR (Cerner PowerChart) support, development and EHR implementation/adoption within a health authority — core digital health/clinical informatics work.
In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health) patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
Reporting to the Manager, Applications Support & Development, the Team Leader is responsible for planning, organizing and providing day-to-day direction to designated staff assigned clinical applications support and development.
Provides knowledge and leadership to advise IM/IT staff and project teams on the operational clinical documentation components of the Cerner PowerChart and related applications. Supports VIHA's strategic objectives by championing the implementation and adoption of the electronic health record.
A level of education, training and experience equivalent to a bachelor's degree in one of Health Information Sciences, Nursing and/or Computer Science with five (5) years' experience with application support, design, build and testing within a healthcare environment.