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Workforce Optimization Coordinator - Project SHIFT - Temporary Full-Time - 2026-18684

Sunnybrook Health Sciences Centre

Toronto, ON

Job typeFull-time
SpecialtyProject
Compensation$36.515 – $46.857/hour
PostedSep 16, 2026

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LocationSunnybrook Health Sciences Centre, Bayview, Toronto, ON, CAOpen

eHealth role summary

Position centers on implementation, training, and ongoing support for the UKG Pro WFM workforce management system used for clinical scheduling/timekeeping—involves system transitions, data integrity, and user support in a healthcare setting.

About this role

  • Summary of Duties
      • Supports with the development of UKG Pro WFM training plans and strategies.
      • Facilitates the dissemination of this content via multiple different pathways, including: live seminars, virtual presentations, drop-ins, roadshows, and on-site kiosks or stations.
      • Provides users with ongoing assistance to address any system queries and/or scheduling procedures.
      • Effectively delivers information to employees at every level of the organization with respect and clarity.
      • Maintains and updates all training documentation to reflect the most recent software releases or upgrades.
      • Reinforces scheduling best practices with confidence and consistency, especially in high-pressure situations.
      • Preserves the data integrity of UKG Pro WFM scheduling and timekeeping system.
      • Works in a team environment and collaborates with multiple stakeholders to ensure alignment between software training and operational goals.
      • Contributes to departmental projects as required, assisting with preparation, implementation, and stabilization.

       

      Qualifications/Skills

    • Experience with transitioning from one software system to another considered an asset.
    • Experience working with Kronos Workforce ESP considered an asset.
    • Experience with HR processes, workforce planning, and/or clinical operations considered an asset.
    • Experience working with UKG Pro WFM is strongly preferred.
    • Proficient with Microsoft Office 365, Zoom, and Learning Management Systems (LMS).
    • Ability to think independently and demonstrate good problem-solving skills.
    • Excellent organizational skills; must be able to handle multiple priorities simultaneously in a fast-paced environment.
    • Excellent verbal and written communication skills.
    • One year of experience in software training or education is required.
    • Minimum two years’ experience working in healthcare; additional experience in scheduling strongly preferred.
    • College Diploma in a health-related field or equivalent required.
If you are looking for an exciting opportunity and to build a career in an innovative and dynamic organization, submit your resume by clicking on Apply Now below. 

Sunnybrook Health Sciences Centre is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter.


Sunnybrook Health Sciences Centre is strongly committed to inclusion and diversity within its community and welcomes all applicants including but not limited to: visible minorities, all religions and ethnicities, persons with disabilities, LGBTQ persons, and all others who may contribute to the further diversification of ideas.