Senior Technical Support Specialist
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Location3rd Floor Office 2, Mahathi Towers, Rushikonda Hill No.2, Bay Area, Madhurawada 530045, Visakhapatnam, OTHER, INOpen
eHealth role summary
Position performs hands-on work with healthcare software/portals — reviewing, mapping, and uploading patient documents to charts (health information system/document management).
About this role
Basic Skills:
- Basic computer navigation, file handling, and browser-based portal usage
- Ability to view, split, merge, organize, and upload PDF documents accurately
- Quick learner with attention to detail for identifying missing or mismatched data
- Ability to read SOPs, follow instructions, and draft simple clarification emails
Roles and Responsibilities:
- Review patient collection/payment documents for accuracy and completeness
- Split, merge, and upload PDFs as per defined process instructions
- Map documents to the correct chart and ensure accurate upload/attachment
- Search portal documents, validate details, and update missing/mismatched information
- Coordinating with project leads to missing, incomplete, or mismatched information
Qualifications
Total Experience:
- Pursuing Arts/Science graduation is preferred
- Typing/Steno exposure is an advantage
Technical Skills:
- Basic proficiency in MS Office, Outlook, PDF tools, and data entry workflows
- Good written communication and ability to document updates accurately
- Attention to detail, data accuracy, confidentiality awareness, and independence
Additional Information
- 5 Days working – 5.5 Hours each day
- Transportation Faciity for Females/ Travel allowance for Males
- 0.5 Earned leave per month
- Complimentary Dinner Meal
- Complimentary unlimited Hot Beverages & snack