Who we are

We are an organization comprised of industry thought leaders who are passionate about health data and want to make a difference in the health care field. We are an independent, not-for-profit organization and together with our partners we provide essential information on Canada's health systems, enabling decisions that lead to healthier Canadians. As a valued member of the CIHI team, you and your work will have a pivotal role in the evolution of Canada's health care systems.

CIHI is recognized as an exceptional place to work that embraces diversity, respect, integrity, collaboration and innovation. Learn about our Equity, Diversity and Inclusion Strategy and the work being done to create a more inclusive and welcoming organization by focusing on how we learn, govern and practise.

At CIHI, we recognize what matters to our employees. Some of the benefits of working at CIHI include

• HOOPP Pension Plan (Defined Benefits Pension)
• Retirement Planning Program
• Generous vacation days for permanent and long-term contracts
• Work-life balance
• Career Planning Program
• Learning and Professional Development Program
• Flexible benefits program from your first day on the job for permanent and long-term contracts

Why is this role important?

The Coordinator is responsible for providing direct high quality client support via email and telephone, contributing to the development and implementation of efficient and effective processes for tasks related to client’s access to CIHI products and services, and maintaining client information in tools such as Client Relationship Management (CRM) and Access Management System (AMS).

What you'll do

1. Act as first point of contact for external clients. Collaborate with subject matter experts within the interdisciplinary team to facilitate timely responses to clients.
2. Provide direct client support for queries relating to accessing CIHI’s online products and services including; reviewing and processing of requests to grant and revoke access to applications and conducting access management audit activities for internal and external users.
3. Coordinate and contribute to the onboarding of new CIHI external clients.
4. Coordinate and contribute to the process of disseminating communications materials for both internal and external clients; Work with the program areas as necessary to ensure that information is current and relevant
5. Coordinate and enhance processes for preparing and tracking Service and License Agreements.
6. Contribute to the development of, and maintain a thorough understanding of client access processes, best practices and principles and standards.
7. Coordinate with other internal teams as required to effectively deliver services and improve efficiencies.
8. Participate in other projects and activities including providing support to program areas while working in a matrix team environment.

What you'll bring to the table

• University degree in a business-related field, or equivalent combination of education and related experience.
• One to three years’ experience in providing direct client support and demonstrated experience following standard operating processes in a complex work environment.
• Demonstrated experience in project/program coordination within a large, multidisciplinary team.
• Basic understanding of legal agreements and privacy concepts.
• Demonstrated experience in identifying, establishing and/or continuously improving administrative and project/program management processes to improve efficiency and effectiveness.
• Proficiency in Microsoft applications such as, Word, Excel, Outlook and PowerPoint.
• Basic understanding of information management tools and processes.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Experience in establishing and maintaining relationships with stakeholders.
• Self-directed, innovative, and able to work with minimal supervision, while working effectively within a large team.

Additional Requirements

• Primary locations: Toronto or Ottawa.
• Must comply with all CIHI workplace policies, including privacy and confidentiality.
• Fluency in both official language is required (English and French)

To find out more about this role and other exciting opportunities visit our website at www.cihi.ca and check out our 'Careers' section.

We thank all those who apply, however, only candidates selected for an interview will be contacted.

At CIHI we are committed to fostering an inclusive, barrier-free and accessible environment. Part of this commitment includes arranging accommodations to ensure an equitable opportunity to participate in the recruitment and selection process. If you require an accommodation, we will work with you to meet your needs.

Please note the CIHI Recruiting Team uses email to communicate with applicants. Please make sure your profile has an updated email address that is checked regularly, including the junk/spam mail folder, as we send time sensitive emails (i.e. testing and interview bookings).

Data Privacy and Record Retention Notice

In accordance with Ontario’s legislation, CIHI is required to retain copies of this job posting and all associated application materials for a minimum of three (3) years from the date the posting is removed from public view.

By submitting your application, you acknowledge that your personal information and application data will be stored securely in our systems for this mandatory retention period to ensure compliance with provincial employment standards.