Job Number: JR106081
Job Title: Director, Enterprise Transformation Office
Job Category: Management
Hospital Location: Consilium Place
Job Type: Temporary (Fixed Term), Full time
Contract Duration: 18 months
Number of Positions: 1
Minimum - Maximum Hourly Rate: $80.925 - $93.814
Hours: Days

Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. SHN is the recipient of the 2021 Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for our leading edge work on Communities of Inclusion, Inclusion Calendar, Health Equity Certificate Program and much more. We are also proud to be named Canada’s Most Admired Corporate Cultures for 2023 – 2025 and Greater Toronto's Top Employers for 2026. Learn more at shn.ca

Job Description:

Director, Enterprise Transformation Office

Service Configuration and Productivity

18-Month Contract  |  Scarborough Health Network

We are recruiting for a Director, Service Configuration and Productivity to join our Enterprise Transformation Office (ETO) on an 18-month contract, backfilling a parental leave.

Scarborough Health Network (SHN) is one of Ontario’s largest community hospital networks, serving a diverse population across three campuses. In response to a constrained provincial funding environment, SHN established the ETO to drive structural, sustainable change — protecting quality and patient safety while meeting our fiscal obligations.

The Director leads the Service Configuration and Productivity ETO workstream, reporting to the Vice President, Strategy and Transformation and working alongside the ETO Steering Committee.

This is a high-profile role at the centre of one of Ontario’s most consequential community hospital transformation agendas. You will work alongside senior leaders on initiatives that directly shape how SHN delivers care to one of Canada’s most diverse communities — with strong executive sponsorship, a dedicated team, and real opportunity for impact.

Lead the Service Configuration and Productivity workstream, overseeing the implementation of active initiatives including:

• Virtual Hospital Strategy
• Surgical Services Optimization
• Centralized Patient Scheduling Optimization
• Standardized Integrated Support Services Model
• Virtual Care Strategy (including but not limited to enterprise-wide Remote Patient Monitoring program, hospital at home, etc.)
• Corporate Integrated Services Strategy

You will develop and manage implementation plans, facilitate cross-functional initiative teams, track financial targets in partnership with Core Finance, and present progress to senior governance including the ETO Steering Committee and board. You will also identify emerging opportunities and mentor Transformation Implementation leads within your workstream.

Education & Experience

• Graduate degree in Health Administration, Business Administration, or related field (or equivalent experience).
• Clinical background preferred (or equivalent experience)
• 7–10 years of progressive experience in healthcare management, strategy, or transformation.
• Direct experience in a hospital or health system setting is required.
• Experience in service redesign, capacity optimization, or alternative service delivery is highly valued.
• Familiarity with Epic and/or Remote Patient Monitoring programs is an asset.

Skills & Competencies

• Strong analytical and financial acumen, with the ability to develop executive-level business proposals and manage initiative-level P&Ls and performance dashboards.
• Excellent facilitation, stakeholder engagement, and executive communication skills.
• Proven project management and time management discipline with the ability to manage multiple concurrent initiatives.
• Change management experience with a collaborative and strategic mindset to support clinical and operational teams through transformation.
• Knowledge of Ontario hospital funding and the broader provincial health system context.
• Deep understanding of quality improvement and patient safety principles and how it impacts the transformation initiatives
• Demonstrated experience with successful implementation and sustainment of large-scale, enterprise-wide projects (e.g. within budget, on time, and within scope)
• Ability to develop strong relationships across cross-functional leadership, clinical, and operational teams while incorporating and sharing feedback effectively
• Current on healthcare industry and industry-adjacent trends, peer organization activities, and emerging opportunities
• Proficiency in innovative idea generation, problem identification, fact-finding, strategic planning, guiding the design of emerging initiatives, and ensuring thorough execution of projects

This opportunity is posted to support the recruitment of an existing vacant position.

Accommodation and Diversity Statement:
Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike. 

We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values. 

We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

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