As the Director, Information Systems & IT Operations, you will lead our Information Systems and IT Operations, ensuring the smooth, reliable, and performant functioning of MEDFAR's corporate technical infrastructure. You will coordinate, lead, and supervise a dedicated team responsible for maintaining our network infrastructure, computer equipment, and all data processing functions across 5 sites (in Canada, US and India). Reporting to the Chief Financial Officer, you will be a central leader within our internal operations, collaborating closely with all the departments to ensure the efficient flow of our data, partner with the Security and the Product Team to implement robust security measures and champion technology initiatives that empower MEDFAR's continued growth and success.

Main Responsibilities:

1. Infrastructure & Operations:

• IT Infrastructure: Oversee all aspects of corporate IT operations infrastructure, including networks, local servers, workstations, cloud environments, and telecommunications.
• US IT Infrastructure: Oversee all aspects of corporate IT operations and product (Medgen and Labgen) IT infrastructure, including networks, firewalls, servers, workstations, cloud environments, and telecommunications.
• Reliability: Ensure the high availability, performance, reliability and redundancy of all IT systems and services and Lead the proactive maintenance, patching, and updating of all corporate hardware, software, and systems.
• Help Desk: Manage the IT Help Desk, prioritizing employee experience and secure identity management (SSO/MFA).   

2. Enterprise Applications:

• Application Strategy: Advise departments on the selection of business-critical tools (CRM, HRIS, ERP) to ensure they meet security and operational standards.
• Data Integration: Architect the integration of these applications to facilitate seamless data extraction and analysis across the organization

3. Cybersecurity :

• Cybersecurity roadmap: Implement the IT and security controls, policies and procedures provided by the Security Committee. 
• Data Protection: Protect data and information systems by defining and enforcing appropriate access privileges, implementing the appropriate controls, proactively identifying and resolving security issues, and carrying out regular security controls, risk assessments, and audits.
• Resiliency Planning: Implement, test and continuously adjust MEDFAR’s incident response plan and business continuity/Disaster Recovery plan for all sites.  
• Policies: Implement, and regularly review, with the Security Committee, the enterprise-wide information management and cybersecurity policies, standards, and procedures. 
• Regulatory compliance: Collaborate closely with MEDFAR’s specialists to ensure compliance with ISO 13485 and 27001 and applicable Canadian and US legislative provisions on the protection of personal information (PHIPA, PIPEDA, HIPAA, CCPA/CPRA, etc.) and other relevant standards.

4. AI Governance

• AI Governance & Data Integrity: Establish and enforce global policies for AI usage to ensure proprietary data is protected and that all AI deployments comply with medical regulatory standards (ISO/SOC2).
• Efficiency Benchmarking: Define and track KPIs to measure the impact of AI initiatives on the company’s bottom line, ensuring technology investments translate into reduced operational costs.
• AI Solution Architecture: Support the operational teams in the selection and integration of AI tools that deliver measurable gains in employee productivity and operational throughput.

5. Team Leadership, Acquisitions, Vendor & Budget Management:

• Global Team Leadership: Manage, mentor, and evaluate a distributed IT team, fostering a culture of high performance and secure practices.
• Acquisition support: lead the IT due diligence of potential acquisitions and play a leading role in the integrations of the acquired companies, including promptly deploying enabling systems to foster collaboration with the acquired company
• Financial Stewardship: Prepare and manage the global IT budget, focusing on cost-effective investments and ROI.
• Vendor Relations: Manage contracts, licenses and SLAs with external vendors and advisors to ensure service consistency.