About Comp-Ray

CompRay is a Medical Imaging Equipment distributor and Service Solutions provider.

Our mission is to provide the highest quality service and equipment in the medical imaging industry.

Our offering is built on four key strengths: Leadership, Stability, Training, and Unparalleled customer service.

CompRay has a long history of servicing customers ranging in size from large hospitals groups to the smallest private practice. Our customers are our highest priority.

For more than 40 years, CompRay has grown from an Arizona-centric medical imaging equipment service and sales organization to a multi-state, multi-office company with field service engineers and account managers servicing Arizona, New Mexico, Nevada, Colorado, Wyoming and west Texas.

Comp-Ray was acquired by Christie Innomed in 2022.

Summary

• Provide direct technical service on assigned install base, including preventative maintenance, repair service, mandatory recalls, installation and calibration to factory and customer specification.
• Completion of all required documentation to meet government, business and audit requirements.
• Provide technical support outside of normal business hours and be available for on call as required.
• Manage repair parts as required to meet business targets.
• Maintain customer service logs and internal service records.
• Maintain timely communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Maintain tools and test equipment properly and ensuring they are calibrated.
• Meet Quality Management System and Environment Health and Safety requirements.
• Utilize the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
• Participate in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.
• Integrate into the hospital culture and work in conjunction with existing hospital resources to optimize the service delivery.

• Technical Diploma / Degree in Electronics, Mechanical or Biomedical Engineering or equivalent experience or training.
• Minimum of two years’ experience in Diagnostic Imaging Equipment Service.
• Proven track record of providing superior customer service and the ability to effectively communicate across multiple levels, both internally and externally.
• Excellent communication skills in English both written and verbal, with the ability to communicate complex technical issues in an easy-to-understand manner.
• Strong Technical and troubleshooting skills.
• Strong ability to execute independent judgment and ability to work independently of direct supervision.
• Experience responding effectively to customer concerns and interfacing with both internal team members and external customers as part of a solution-based service process.
• Must have a valid driver's license.
• Ability to be available after-hours and/or work a rotating on-call schedule, including weekends.

• Experience servicing Shimadzu and Fuji Diagnostic Imaging modalities.
• Previous experience servicing Diagnostic Imaging equipment such as Siemens, Philips, GE and Canon would be an asset.
• Demonstrated ability to manage difficult customer situations with excellence communications.
• Mechanical Aptitude and expertise with hand tools etc.
• Strong understanding of computers and networking technologies
• Proficient in using computers and Windows-based applications
• 50% travel
• Legally authorized to work in USA.
• Willing and able to travel for training if required.
• Ability to confidently lift, carry, push, and pull up to 35 lbs. unassisted. Also requires frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Must also be able to reach at, above and below shoulder level.

Join Our Team

Every application will be carefully considered. Please note that only those selected for an interview will be contacted.

Christie Innomed develops, distributes, integrates, and supports innovative products and solutions that enhance the performance of Canadian healthcare facilities in the fields of medical imaging and information management.

We are committed to promoting inclusion and equal opportunities. Accommodations are available to all candidates who request them throughout our recruitment process. Please contact the Human Resources department at ***@christieinnomed.com 🔒 Premium if you require any accommodation. We will work with you to meet your accessibility needs.

In this document, the masculine form is used solely for simplicity and does not imply any gender preference.