The Role: IT Systems Analyst

What you are looking for:

• A closely connected culture
• A total rewards package meant to enhance your work-life flexibility
• Fully utilizing your talent
• Professional growth and development via challenging projects and assignments
• Warm and fuzzy feelings knowing you have helped your community, your team, the business and social causes through the Rexall Care Network

The road ahead is one of adventure and heart. Are you our next all star?

Reporting to the Manager of Store Technology, the skilled and experienced IT Systems Analyst will focus on Pharmacy Retail Systems and IT infrastructure. The role involves developing, documenting, and deploying new IT solutions to improve pharmacy retail operations. This requires expertise in pharmacy retail systems, IT infrastructure, and the ability to bridge technology and business needs.

Principal Responsibilities:  

• Solution Development: Collaborate with cross-functional teams to identify, design, and develop innovative IT solutions that address the specific needs of our pharmacy retail systems.
• Documentation: Create and maintain detailed documentation for all IT solutions, including system architecture diagrams, technical specifications, and user guides.
• Deployment: Oversee the smooth transition of new IT solutions into production, including testing and user training.
• Infrastructure Management: Monitor and manage the technology infrastructure supporting pharmacy retail, focusing on performance and security.
• Data Analysis: Analyze data to find ways to improve pharmacy operations.
• Vendor Management: Work with vendors to choose and implement software and hardware solutions.
• Support and Troubleshooting: Research solutions to investigate complex system issues.
• Security and Compliance: Ensure data security and compliance with industry regulations.
• Continuous Improvement: Stay updated on industry trends and recommend improvements to enhance system performance.
• Evaluate new technologies: Assess technologies that can be leveraged across the Enterprise Retail environment and identify the benefits case for using new technologies.
• Perform Other Duties: As assigned to support Rexall Pharmacy Group Ltd.

Knowledge, skills and experience:

• College or University degree in a related discipline or equivalent work experience.
• 5+ years of IT Systems Analyst experience, with a focus on pharmacy retail systems and infrastructure.
• Automate tasks and streamline processes using Power Automate, PowerShell, and other scripting languages.
• Experience knowledge of System Center Operations Manager and System Center Configuration Manager and Adaptiva peer-to-peer automation technology.
• Familiarity with hardware components, network architecture, and cloud computing.
• Proficiency in Active Directory, Microsoft 365, Azure AD, and cloud technologies.
• Experience with various modern operating systems (current versions of: Windows Server, Windows Desktop, IOS, Android)
• Excellent Knowledge of creating and deployment of Operating Systems 
• Result-oriented and demonstrate a “can-do” attitude – adaptability, flexibility, and resourcefulness.
• Ability to provide recommendations with regards to future business and solution opportunities
• Ability to work independently, prioritize tasks, and meet project deadlines.
• Willingness to provide after-hours support for new solutions during implementation.
• Strong research skills and awareness of data privacy practices.

Context & Environment:

• Must be able to work in a fast paced, high pressure and complex technical environment that requires attention to detail. Must be able to complete assigned tasks on time, efficiently and manage multiple deliverables and projects concurrently.

Internal Communications:        

• IT Infrastructure and Operations
• IT Managers and Directors
• IT Security / Networking
• IT Software Developers
• External System Consultants
• Other Internal Departments
• Field Service Technicians and Staging Teams  

External Communications:

• Customer Service Staff 
• Retail Store Staff 
• Third Party Software Manufactures
• Various Hardware Vendors 

Additional Information:

• Workplace Model: Hybrid

Are you #ALLin?

At Rexall, we are better together. We serve our customers, partners, and patients best—we are our best—when everyone brings their true self to work. Our connected, inclusive culture celebrates our lived experiences, backgrounds, expertise, and self-expression to let us win as one team. Leveraging our differences distinguishes us and brings out our best performance.

Our hiring process uses AI-enabled tools to assist with the assessment of applications based on job-related criteria.  All decisions are made by the hiring team.

Rexall Pharmacy Group is committed to providing an accessible environment for all of our customers, employees, and job applicants. Rexall Pharmacy Group will make available to any selected applicants’ accommodations and/or accessible formats should they require. Candidates are encouraged to discuss any accommodation they may need in order to allow for the most effective selection process.