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Lead, Health Informatics

Fraser Health

Surrey, BC

Job typeFull-time
SpecialtyTechnical
PostedFeb 12, 2026

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LocationV3V 1Z2, Surrey, BC, CAOpen

eHealth role summary

Position is a Health Informatics lead supporting clinical applications, integrations, servers, databases, and infrastructure across acute care hospitals — core healthcare IT/clinical systems work (clinical application support, interoperability, system implementation and operations).

About this role

Salary

The salary range for this position is CAD $46.37 - $66.66 / hour
Job Summary

The Health Informatics – Clinical Ancillary Services portfolio is seeking a 2-year temporary full-time Lead, Health Informatics to support a technically complex and mission-critical portfolio across Surgical, Anesthesia, and Medical Device Reprocessing (MDR) services within Fraser Health.

This is a role for someone who thrives at bridging complex clinical operations with enterprise technology. You’ll own the technical backbone of high-acuity clinical applications - from servers and databases to integrations, network dependencies, and security - while partnering closely with clinical, vendors, and infrastructure teams to keep systems stable, performant, and ready for growth.

You will support and evolve enterprise-level clinical systems used across 12 acute care hospitals, where uptime, data integrity, and system performance directly impact patient care. Experience supporting surgical systems and/or instrument tracking solutions used within MDR environments is considered a strong asset, given the operational criticality and integration complexity of these platforms. Beyond day-to-day operational support, you’ll also lead and influence medium-to-large scale strategic initiatives, optimization, and integrations across regional and provincial platforms.

If you enjoy deep troubleshooting, navigating complex environments, and being the person people rely on when systems are under pressure — this role gives you both the scope and opportunity to make a real difference.

What You’ll Be Known For

In this role, you will:

  • Lead and support a technically demanding portfolio of clinical applications, with accountability across application, database, operating system, network, and infrastructure layers
  • Act as a senior technical escalation point, resolving complex production issues involving servers, SQL databases, integrations, certificates, firewall rules, and vendor-hosted components
  • Partner with Infrastructure, Network, Security, Integration, and Vendor teams to ensure systems are secure, resilient, and aligned with enterprise standards
  • Facilitate discussions between clinical leaders, frontline users, vendors, and technical teams - translating clinical needs into actionable technical solutions
  • Lead medium to large-scale projects, including new implementations, upgrades, integrations, and optimization initiatives
  • Provide backend oversight for server maintenance, capacity planning, performance tuning, and system sustainment
  • Support and improve system integration across internal and external platforms, ensuring data flows are reliable, secure, and well-governed
  • Contribute to business process improvement and workflow integration, balancing clinical efficiency with technical best practices
  • Mentor team members and provide senior-level guidance in troubleshooting, analysis, and technical decision-making

 

Who Thrives in This Role

This role is ideal for someone who:

  • Has strong, hands-on technical depth and enjoys understanding how systems work end-to-end
  • Is comfortable working across application, database, server, OS, and network layers
  • Enjoys being a trusted technical advisor to both clinical and executive stakeholders
  • Can stay calm and analytical during high-impact incidents and complex problem-solving
  • Wants to grow influence across a large, multi-site healthcare environment while remaining close to the technology

 

BC’s health system is in the process of transformation. As part of the planned changes, certain IM/IT, Finance, and Supply Chain roles are expected to be in scope for transition to a new provincial shared services organization, BC Shared Health Services. Candidates applying to positions in these areas should be aware that, while the role is currently employed by the Health Authority, it may transition to BC Shared Health Services as part of the first or subsequent implementation phases. The intent of this transition is to support continuity of employment however, details regarding timing, process, and any impacts to employment arrangements will be confirmed as planning progresses. Providing this information at the recruitment stage is intended to ensure transparency about the broader system changes underway and to support informed decision-making by candidates.

 

 

#LI-DNI


Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Lead, Health Informatics is responsible for leading and managing assigned projects, providing leadership to team members and applying appropriate change management strategies as part of a project.  Provides advice, guidance, and direction to an assigned portfolio in the areas of knowledge management, and decision support; in clinical and corporate business areas which includes the development and implementation of application architecture. Provides expertise on enterprise-wide projects, serves as back up to the Portfolio Manager in the area of team leadership.
Responsibilities

  1. Provides guidance and expertise by consulting to all disciplines and stakeholders within an assigned portfolio by performing functions such as coordinating and performing feasibility studies, conducting workload efficiency analysis using formal data gathering techniques, analyzing, designing and implementing appropriate information systems, and identifying system deficiencies, user department operational inefficiencies and recommending ways of improving business efficiency functions.
  2. Participates in enterprise-wide, cross-disciplinary business strategy projects including confidential initiatives that support the selection, procurement and implementation of appropriate information systems applications that may result in the elimination of FTEs.
  3. Serves as a consultant participating on enterprise-wide projects which are under the leadership of the Portfolio Manager; serves as back up to the Portfolio Manager in the area of team leadership or project management. Prepares status reports and meets with clients and provide reports back to the Portfolio Manager as required.
  4. Responsible to establish and lead assigned information system projects by adhering to project management and support structure methodologies, managing project timelines, monitoring expenditures and variance analysis, facilitating change management strategies, defining tasks, identifying resource needs, and reporting on project status to the Portfolio Manager or Manager.  Provides strategic guidance in the project design phases and works within assigned budget and provides reports or raises concerns as necessary. Participates in the hiring process for staff, and coordinates and provides guidance to team members.
  5. Performs system analysis by establishing application systems scope and objectives, conducting feasibility studies, planning or modifying procedures to solve complex problems, preparing detailed specifications and solving existing system logic difficulties as required. Recommends the best cost effective solutions for the business area; informs and discusses potential business impacts with the client.
  6. Performs complex business and/or clinical process analysis including conducting work flow analysis and developing business information requirements and models. Defines business and/or health information scope and objectives; plans, designs and modifies practical manual and automated business procedures.
  7. Coordinates and provides third level application support to critical system problems and ensures that the application service level agreement in place is written or maintained to meet the business expectations and Informatics capabilities. This may include vendor or 3rd party coordination Coordinates the support rotation and monitors the support queue.
  8. Serves on a variety of Fraser Health wide health service delivery area and departmental committees, task groups, internal working teams and corporate projects.
  9. Maintains knowledge of infrastructure and technologies by remaining aware of current and new technologies

Qualifications

Education and Experience

Bachelor's degree in Health Information Science or Computer Science, Software Engineering or related field or equivalent combination of education, training, and experience. Five (5) years of recent experience with business and systems analysis including experience as a project manager. Experience with health and corporate information systems.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities:

  • Ability to provide leadership to a variety of project teams in an environment that constantly changes and that has fluctuating priorities.
  • Knowledge of information management, health informatics, business processes, technologies and applications.
  • Knowledge of all components of a technical architecture.
  • Ability to translate business and/or clinical needs into application architecture requirements.
  • Ability to quickly comprehend the functions and capabilities of new technologies.
  • Demonstrated knowledge of the project management process and the systems development life cycle.
  • Demonstrated decision making ability within complex and diverse issues.
  • Demonstrated superior skills in data research, gathering, modeling, and business and systems analysis.
  • Ability to organize work, problem solve, multitask and meet deadlines.
  • Physical ability to perform the duties of the position.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.
 
People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.
 
We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.
 
Together, we are the heart of health care.
 
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IMPORTANT: Recruitment scam warning
Please be on alert for recruitment scams. We are aware of several scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment, nor ask you to download or install an app at any point during our recruitment process.

Responsibilities

Provides guidance and expertise by consulting to all disciplines and stakeholders within an assigned portfolio by performing functions such as coordinating and performing feasibility studies, conducting workload efficiency analysis using formal data gathering techniques, analyzing, designing and implementing appropriate information systems, and identifying system deficiencies, user department operational inefficiencies and recommending ways of improving business efficiency functions. Participates in enterprise-wide, cross-disciplinary business strategy projects including confidential initiatives that support the selection, procurement and implementation of appropriate information systems applications that may result in the elimination of FTEs. Serves as a consultant participating on enterprise-wide projects which are under the leadership of the Portfolio Manager; serves as back up to the Portfolio Manager in the area of team leadership or project management. Prepares status reports and meets with clients and provide reports back to the Portfolio Manager as required. Responsible to establish and lead assigned information system projects by adhering to project management and support structure methodologies, managing project timelines, monitoring expenditures and variance analysis, facilitating change management strategies, defining tasks, identifying resource needs, and reporting on project status to the Portfolio Manager or Manager. Provides strategic guidance in the project design phases and works within assigned budget and provides reports or raises concerns as necessary. Participates in the hiring process for staff, and coordinates and provides guidance to team members. Performs system analysis by establishing application systems scope and objectives, conducting feasibility studies, planning or modifying procedures to solve complex problems, preparing detailed specifications and solving existing system logic difficulties as required. Recommends the best cost effective solutions for the business area; informs and discusses potential business impacts with the client. Performs complex business and/or clinical process analysis including conducting work flow analysis and developing business information requirements and models. Defines business and/or health information scope and objectives; plans, designs and modifies practical manual and automated business procedures. Coordinates and provides third level application support to critical system problems and ensures that the application service level agreement in place is written or maintained to meet the business expectations and Informatics capabilities. This may include vendor or 3rd party coordination Coordinates the support rotation and monitors the support queue. Serves on a variety of Fraser Health wide health service delivery area and departmental committees, task groups, internal working teams and corporate projects. Maintains knowledge of infrastructure and technologies by remaining aware of current and new technologies

Qualifications

Education and Experience Bachelor's degree in Health Information Science or Computer Science, Software Engineering or related field or equivalent combination of education, training, and experience. Five (5) years of recent experience with business and systems analysis including experience as a project manager. Experience with health and corporate information systems. Competencies Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed. Professional/Technical Capabilities: Ability to provide leadership to a variety of project teams in an environment that constantly changes and that has fluctuating priorities. Knowledge of information management, health informatics, business processes, technologies and applications. Knowledge of all components of a technical architecture. Ability to translate business and/or clinical needs into application architecture requirements. Ability to quickly comprehend the functions and capabilities of new technologies. Demonstrated knowledge of the project management process and the systems development life cycle. Demonstrated decision making ability within complex and diverse issues. Demonstrated superior skills in data research, gathering, modeling, and business and systems analysis. Ability to organize work, problem solve, multitask and meet deadlines. Physical ability to perform the duties of the position.