Your role as Manager, Partnerships

Reporting to Alexandra Gomez, Sr. Director Partnerships, the Manager, Partnerships is responsible for the day-to-day execution and operational performance of our partner-facing team. You will lead a team composed of Partnerships Managers (responsible for managing partner relationships, retention activities, and revenue delivery) and Partnership Enablement Specialists (responsible for equipping the team with tools, reporting, and operational support to execute effectively).

This is a highly cross-functional and client-facing leadership role that combines strategic account management, revenue growth, operational excellence, and people leadership. You will be accountable for both partner outcomes and building the systems, insights, and team culture required to scale impact.

What you'll be doing

• Team Leadership & Development: 
• • Lead, coach, and develop a team of Partnerships Managers and Enablement Specialists across multiple levels of seniority
  • Provide strategic direction to senior team members while actively supporting and developing junior talent
  • Foster a high-performance, accountable, and collaborative team culture focused on partner success and revenue growth
  • Remove barriers and enable the team to operate at maximum effectiveness
• Drive Data-Driven Performance & Operational Excellence: 
• • Use Salesforce and analytics tools to monitor partner performance and inform decision-making
  • Build and refine reporting frameworks and operational processes to improve visibility, scalability, and efficiency
  • Identify trends, risks, and opportunities across the partner portfolio and translate them into actionable strategies
  • Promote a strong culture of data-driven decision-making within the team
• Drive Partner Strategy & Executive Reporting: 
• • Lead Quarterly Partner Strategy Reviews (PSRs) with internal leadership to align on performance, risks, and growth opportunities
  • Ensure high-quality execution of Quarterly Business Reviews (QBRs) and ongoing strategic partner touchpoints
  • Translate complex partner data into clear, actionable insights for executive stakeholders
  • Support the team in identifying and executing revenue expansion and strategic growth opportunities
  • Provide guidance on complex negotiations, renewals, and strategic account planning
  • Maintain accurate tracking of partner health, risks, and opportunities in Salesforce
• Cross-Functional Leadership & Execution:
• • Partner closely with Sales, Strategy, Product, Operations, and Clinical teams to drive alignment and maximize partner value
  • Lead or contribute to strategic initiatives such as partner expansion programs, RFP/RFI responses, and data integrity improvements
  • Act as a connector between internal teams and external partners to ensure alignment, clarity, and execution excellence
• Partner Enablement & Experience & Continuous Improvement: 
• • Design and optimize scalable partner processes and playbooks to improve execution consistency
  • Identify operational inefficiencies and implement tools and process improvements to increase team productivity and partner satisfaction

We'd love to hear from you if you have

• Experience & Leadership
• • 7+ years of experience in Partnerships, Customer Success, Business Development, or B2B Operations
  • Proven people leadership experience, including coaching and developing high-performing teams
  • Experience managing hybrid teams of senior individual contributors and enablement functions in a fast-paced, scaling environment (managing managers is an asset)
  • Strong track record of managing team responsible for  large, complex, high-value accounts
  • Experience leading cross-functional initiatives in dynamic organizations
• Skills & Competencies
• • Highly data-driven, with strong proficiency in Salesforce and analytics tools to guide performance and decision-making
  • Strong commercial acumen with experience driving revenue growth and expansion
  • Exceptional communication and stakeholder management skills, with the ability to influence senior internal and external stakeholders
  • Ability to balance strategic thinking with hands-on operational execution
• Leadership Qualities
• • Customer-obsessed, with strong judgment and a problem-solving mindset
  • Comfortable operating in both strategic and detail-oriented execution layers
  • Entrepreneurial mindset with a track record of delivering results in high-growth environments
  • Strong executive presence and communication skills (written and verbal)
  • English required; bilingualism (English/French) is a strong asset
• Nice-to-Have
• • Experience in virtual care, employee benefits, or group insurance within the Canadian market

Please note that as we serve customers across Canada, bilingualism is an asset for this position. You may be required to communicate in French and English. This role is based in our Montreal or Toronto office (hybrid mode, 3 days/week).

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits:

• Access to the Dialogue app and virtual mental health support for you and your family
• Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement
• 4 weeks vacation, 9 wellness days, and 1 volunteer day
• Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles
• Work abroad up to 4 weeks/year
• Incentive plans, referral bonuses & RRSP matching
• Learning via Coursera, external training budget & mentorship
• Optional parental leave top-up

Recruitment Fraud Notice
Dialogue only contacts candidates through official @dialogue.co email addresses. We never request payment, gift cards, or personal financial information at any stage of hiring, and we never extend an offer without a structured interview process. All open roles are listed exclusively at dialogue.co/en/careers. If you receive a suspicious communication claiming to be from Dialogue, do not respond — report it to <***@dialogue.co 🔒 Premium> and verify the role on our official careers page.

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

• Impact
• Community
• Growth
• Excellence

Feel like you can make a difference? Good news, we saved you a seat! 

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact ***@dialogue.co 🔒 Premium.

AI Disclosure Statement

To ensure an efficient and fair review process, we utilize artificial intelligence tools to assist in the initial screening and assessment of applicants for this role.