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Medical Office Assistant

WELL Health

Calgary, AB

Job typeFull-time
SpecialtyBusiness
Posted2 weeks ago

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LocationT2X 0R3, Calgary, AB, CAOpen

eHealth role summary

Position requires hands-on use of Accuro EMR and works within WELL’s technology-enabled healthcare platform; primary duties are clinical administrative/operational support of healthcare IT (patient records, scheduling, electronic communications) rather than bedside-only work.

About this role

Entity: WELL Health Clinic Network Inc.
Position Title: Medical Office Assistant
Salary: $39,000 annually
Job Class: Full-Time
Work Location: Aspen Glen

About the Company:

WELL is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners and their patients. WELL has built an innovative practitioner enablement platform that includes comprehensive end-to-end practice management tools inclusive of virtual care and digital patient engagement capabilities as well as Electronic Medical Records (EMR), Revenue Cycle Management (RCM) and data protection services. WELL uses this platform to power healthcare practitioners both inside and outside of WELL’s own omni-channel patient services offerings.

WELL owns and operates Canada’s largest network of outpatient medical clinics serving primary and specialized healthcare services and is the provider of a leading multinational multidisciplinary telehealth offering. WELL is publicly traded on the Toronto Stock Exchange under the symbol “WELL”. To learn more about the company, please visit: www.well.company.

Position Summary:

We are seeking a professional, organized, and patient-focused Medical Office Assistant to join our team at Aspen Glen. In this role, you will provide administrative support to physicians, support efficient patient flow, and help ensure the smooth operation of a busy medical practice.

What you will be doing:

  • Greet and assist patients in a professional and courteous manner.
  • Manage appointments, scheduling, cancellations, and patient inquiries.
  • Answer and direct telephone calls and correspondence.
  • Maintain accurate patient records and documentation.
  • Process referrals, requisitions, forms, reports, and medical correspondence.
  • Provide administrative support to physicians and assist with efficient patient flow.
  • Manage incoming and outgoing faxes and electronic communications.
  • Maintain patient confidentiality and comply with privacy requirements.
  • Perform other administrative duties as required.

You have:

  • Previous experience as a Medical Office Assistant in a healthcare setting.
  • Proficiency in Accuro EMR, with hands-on experience using the system in a clinical environment.
  • Knowledge of medical terminology and medical office procedures.
  • Strong organizational and time-management skills.
  • Excellent communication and interpersonal skills.
  • Strong attention to detail and accuracy.
  • The ability to work independently and effectively in a fast-paced environment.
  • A professional, dependable, and patient-focused approach to your work.

At WELL, we are committed to fair and equitable compensation and aim to provide a competitive salary that reflects the value and expertise of the successful candidate.

WELL is committed to fostering a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and lived experience. We strive to create an environment where differences are valued and contribute to our collective success – this is the WELL Way.

This recruitment process uses automated tools, including artificial intelligence, to help review applications. Qualified human decision-makers review these results and make all final hiring decisions.

WELL has been independently certified as a Great Place to Work® by the Great Place to Work Institute® Canada. This recognition reflects our commitment to building a workplace culture rooted in trust, inclusivity, and employee well-being. It also aligns with our Healthy Place to Work pillar and the priorities outlined in our annual Sustainability Impact Report. 

Want to read more about us? Visit https://stories.well.company/.