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Medical Office Assistant
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LocationV6B 5C6, Vancouver, BC, CAOpen
eHealth role summary
The role’s primary responsibilities are managing referral workflows using EMRs (Oscar, Accuro), the OceanMD referral platform, and eForms—working directly with healthcare IT systems and clinical workflows.
About this role
Entity: Well Health Clinic Network Inc.
Position Title: Medical Office Assistant, Central Referral Team
Salary Range: $20.00 - $23.00 CAD per hour
Job Class: Full Time
Location: Remote
About the Company:
WELL Health Technologies (TSX: WELL) is a leading technology-enabled healthcare company dedicated to improving health outcomes by empowering healthcare providers with innovative digital tools and services. As Canada's largest outpatient clinic network, WELL operates 250+ clinics nationwide and supports 3,100+ healthcare providers, facilitating more than 4.3 million patient visits annually. Through its comprehensive healthcare technology platform—including EMRs, telehealth, practice management, patient engagement, and revenue cycle solutions—WELL is transforming the delivery of healthcare across Canada. Learn more at www.well.company and www.wellclinics.ca.
Position Summary:
The Medical Office Assistant, Central Referral Team supports referral workflows across multiple clinic sites. This role manages outgoing referrals from submission to follow-up, resolution, patient notification, and closure.
The successful candidate will work with OceanMD, Oscar EMR, and Accuro to manage referral tasks, documentation, provider communication, and clinic follow-up
What you will be doing:
- Prepare, verify, and submit outgoing referrals with complete supporting documentation.
- Monitor pending, declined, or returned referrals and take action to resolve issues.
- Follow up with specialist offices and clinics within required timelines.
- Use OceanMD to submit, update, track, and close referrals.
- Use Oscar and Accuro EMR to manage referral tasks, documentation, and communication.
- Send and track eForms for imaging, diagnostics, and other services.
- Notify patients of referral submission, next steps, and relevant updates.
- Document referral activity and patient communication in the appropriate EMR.
- Support referral workflows across multiple assigned clinics.
- Escalate urgent, incomplete, or complex referral concerns as needed.
You have:
- MOA certificate or equivalent healthcare administration experience.
- Experience in a clinic, specialist office, or referral coordination role preferred.
- Experience with OceanMD, Oscar EMR, and Accuro preferred.
- Strong organization, attention to detail, and follow-through.
- Strong written and verbal communication skills.
- Ability to work independently in a remote environment.
- Understanding of BC healthcare privacy requirements preferred.
The salary for this position falls within a defined range and will be determined based on several factors, including the candidate’s experience, qualifications, skills, and the needs of the organization. At WELL, we are committed to fair and equitable compensation and aim to provide a competitive salary that reflects the value and expertise of the successful candidate.
WELL is committed to fostering a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and lived experience. We strive to create an environment where differences are valued and contribute to our collective success – this is the WELL Way.
This recruitment process uses automated tools, including artificial intelligence, to help review applications. Qualified human decision-makers review these results and make all final hiring decisions.
WELL has been independently certified as a Great Place to Work® by the Great Place to Work Institute® Canada. This recognition reflects our commitment to building a workplace culture rooted in trust, inclusivity, and employee well-being. It also aligns with our Healthy Place to Work pillar and the priorities outlined in our annual Sustainability Impact Report.
Want Read more about us: https://stories.well.company/