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Senior Business Analyst

Fraser Health

Surrey, BC

Job typeFull-time
SpecialtyBusiness
Posted2 weeks ago

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LocationV3V 1Z2, Surrey, BC, CAOpen

eHealth role summary

Senior Business Analyst role in Health Informatics supporting clinical systems (Pharmacy, Laboratory, Renal, Medicine, HIM, Forensic Nursing) including requirements, workflow analysis, integrations, UAT, and operational support — clearly digital health/health informatics work.

About this role

Salary

The salary range for this position is CAD $38.88 - $55.89 / hour
Job Summary

 About the Position

 

The Health Informatics – Clinical Ancillary Services portfolio is seeking a permanent Full-time Senior Business Analyst to support a diverse and technically complex portfolio across Pharmacy, Laboratory, Renal, Medicine, Health Information Management and Forensic Nursing Services within Fraser Health.

 

This role requires strong analytical and problem-solving skills, facilitation expertise, and a demonstrated ability to engage both clinical and technical stakeholders. Technical knowledge in areas such as servers, databases, system integrations, network infrastructure and security is considered a strong asset.

 

You will support a dynamic and diverse portfolio of production clinical systems across 12 acute care hospitals, playing a key role in facilitating cross-functional collaboration and ensuring the reliability of critical healthcare operations. In this role, you will apply your expertise in system and workflow analysis, project and operational support, troubleshooting, and integration across regional and provincial platforms.

 

You will deliver high-quality business, systems and technical support of Pharmacy, Laboratory, Renal, Medicine, Health Information Management and Forensic Nursing Services across Fraser Health.

 

Key Responsibilities

 

Grow your career experience as you:

  • Support a portfolio of specialized digital clinical solutions across Pharmacy, Laboratory, Renal, Medicine, Health Information Management, and Forensic Nursing Services within Fraser Health.
  • Enable key portfolio activities, including project implementation, operational system support, and the development of business and technical documentation.
  • Facilitate cross-functional collaboration by leading meetings with clinical stakeholders, technical teams, and vendors, translating clinical needs into actionable technical solutions.
  • Act as a liaison between clinical and technical domains, converting complex clinical workflows and operational needs into clear technical requirements and system design specifications.
  • Conduct detailed workflow analysis, gap analysis, and impact assessments to support system enhancements, upgrades, and integration initiatives.
  • Develop key deliverables and artifacts, including process maps, technical specifications, data mapping documentation, interface requirements, and test plans.
  • Support system configuration, testing (UAT), release coordination, and production readiness for new features and system upgrades.
  • Support troubleshooting and root cause analysis for production issues across integrated clinical systems, coordinating with infrastructure, application, and vendor teams to resolve incidents.
  • Translate business and clinical needs into application requirements, leveraging project management methodologies and the systems development life cycle.
  • Drive improvements in operational support, system reliability, and sustainment of clinical systems within the portfolio.

 

We have 1 full-time role available, based at our Central City Offices in Surrey B.C.

 

This role is ideal for someone who:

  • Thrives in a fast-paced, mission-driven organization that values innovation and excellence in healthcare.
  • Is a strong communicator and presenter, able to translate complex technical concepts into clear, meaningful insights for non-technical stakeholders.
  • Possesses strong, hands-on technical depth and enjoys understanding how clinical applications function end-to-end.
  • Demonstrates the ability to remain composed and apply structured, analytical thinking during high-impact incidents and complex problem-solving situations.

 

Why Join Fraser Health

Bring your passion for innovation, technology, and improving healthcare outcomes to a role where your work directly supports clinicians and enhances patient care across the region.

 

BC’s health system is in the process of transformation. As part of the planned changes, certain IM/IT, Finance, and Supply Chain roles are expected to be in scope for transition to a new provincial shared services organization, BC Shared Health Services. Candidates applying to positions in these areas should be aware that, while the role is currently employed by the Health Authority, it may transition to BC Shared Health Services as part of the first or subsequent implementation phases. The intent of this transition is to support continuity of employment however, details regarding timing, process, and any impacts to employment arrangements will be confirmed as planning progresses. Providing this information at the recruitment stage is intended to ensure transparency about the broader system changes underway and to support informed decision-making by candidates.

#LI-DNI


Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Senior Business Analyst is responsible for providing leadership in Business Process Reengineering concepts, methods and technologies.  Leads the analysis and documentation of business requirements for client-facing and internal Informatics services delivery processes for business, clinical, and systems support services within Fraser Health.  The Senior Business Analyst will be engaged in multiple initiatives and will be responsible for project planning, business requirements gathering, data analysis and supporting the execution of projects and change management.  Provides leadership and acts as an escalation point for Business Analysts to assist in resolving complex problems.
Responsibilities

  1. Provides strategic planning support and change management services by leading and providing senior level support and guidance in streamlining business processes and best practices for health and corporate information systems capture and utilization.
  2. Leads, develops, and maintains the business processes necessary to facilitate care provider access to health and corporate information systems by conducting feasibility studies and determining user requirements for the uptake of health and corporate information functionality or systems. Leads, coordinates and/or participates in initiatives and process redesign that supports and follows the service management methodology.
  3. Provides senior level business analysis by carrying out work flow analysis, developing business information requirements and models, defining business scope and objectives and planning, designing, or modifying practical manual and automated business processes.
  4. Provides health information systems projects responsibility, under the direction of the Lead or Portfolio Manager, by performing business systems analysis support. Will lead small projects and provide project management guidance to Business Analysts.
  5. Analyzes and diagnoses health information systems applications and/or business issues and provides resolution to either the systems or the business processes. Supports business process changes and/or functional changes to health information systems in support of business practice requirements by testing, modifying, and maintaining the integrated health information systems applications.
  6. Develops Service Level Agreements between Informatics and assigned business areas to support the movement of projects to operational status, maintenance, and support.
  7. Resolves operational issues with health information systems as identified internally or externally from the Informatics Customer Service desk.
  8. Participates in the development, implementation, and evaluation of health informatics goals, objectives, policies and procedures for Informatics and assigned business areas within Fraser Health.
  9. Participates on assigned internal and external committees as required and works collaboratively as a member of the Health Information Systems and Services team.

Qualifications

Education and Experience

Bachelor's Degree in Health Information Systems Management or a related field or an equivalent combination of education, training, and experience. Three (3) to five (5) years of recent, related experience in a medium to large sized organization. Experience with health and corporate information systems.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

  • Demonstrated knowledge of health and corporate information systems.
  • Ability to analyze business processes and business specifications.
  • Knowledge of systems analysis, design and development life cycle theory, concepts and practices.
  • Ability to develop innovative system/computing technology approaches and
  • solutions for customer business needs.
  • Analytical reasoning and problem solving skills.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to deal effectively with others.
  • Ability to organize and prioritize work.
  • Ability to work independently and as a member of a team.
  • Physical ability to perform the duties of the position.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.
 
People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.
 
We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.
 
Together, we are the heart of health care.
 
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IMPORTANT: Recruitment scam warning
Please be on alert for recruitment scams. We are aware of several scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment, nor ask you to download or install an app at any point during our recruitment process.

Responsibilities

Provides strategic planning support and change management services by leading and providing senior level support and guidance in streamlining business processes and best practices for health and corporate information systems capture and utilization. Leads, develops, and maintains the business processes necessary to facilitate care provider access to health and corporate information systems by conducting feasibility studies and determining user requirements for the uptake of health and corporate information functionality or systems. Leads, coordinates and/or participates in initiatives and process redesign that supports and follows the service management methodology. Provides senior level business analysis by carrying out work flow analysis, developing business information requirements and models, defining business scope and objectives and planning, designing, or modifying practical manual and automated business processes. Provides health information systems projects responsibility, under the direction of the Lead or Portfolio Manager, by performing business systems analysis support. Will lead small projects and provide project management guidance to Business Analysts. Analyzes and diagnoses health information systems applications and/or business issues and provides resolution to either the systems or the business processes. Supports business process changes and/or functional changes to health information systems in support of business practice requirements by testing, modifying, and maintaining the integrated health information systems applications. Develops Service Level Agreements between Informatics and assigned business areas to support the movement of projects to operational status, maintenance, and support. Resolves operational issues with health information systems as identified internally or externally from the Informatics Customer Service desk. Participates in the development, implementation, and evaluation of health informatics goals, objectives, policies and procedures for Informatics and assigned business areas within Fraser Health. Participates on assigned internal and external committees as required and works collaboratively as a member of the Health Information Systems and Services team.

Qualifications

Education and Experience Bachelor's Degree in Health Information Systems Management or a related field or an equivalent combination of education, training, and experience. Three (3) to five (5) years of recent, related experience in a medium to large sized organization. Experience with health and corporate information systems. Competencies Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed. Professional/Technical Capabilities Demonstrated knowledge of health and corporate information systems. Ability to analyze business processes and business specifications. Knowledge of systems analysis, design and development life cycle theory, concepts and practices. Ability to develop innovative system/computing technology approaches and solutions for customer business needs. Analytical reasoning and problem solving skills. Ability to communicate effectively both verbally and in writing. Ability to deal effectively with others. Ability to organize and prioritize work. Ability to work independently and as a member of a team. Physical ability to perform the duties of the position.