As a Senior Business Analyst within the Mobility Technologies and Services portfolio, you will bring strong business analysis, technical consulting, stakeholder engagement, and problem-solving skills to help design and improve mobility services that support Fraser Health providers, clinicians, and staff. 

Working across business, technical, operational, and vendor teams, you will play a key role in translating complex business needs into clear requirements, processes, workflows, and solutions that support successful delivery and continuous improvement. 

As a Senior Business Analyst, you would demonstrate: 

• Initiative and strong communication skills when working with stakeholders, vendors, technical teams, and leadership. 

• The ability to lead requirements-gathering sessions and facilitate discussions across diverse stakeholder groups. 

• Strong analytical and critical-thinking skills, with the ability to understand complex business problems and translate them into practical solutions. 

• The ability to work independently while also being a collaborative team player who is passionate about technology and healthcare. 

• Strong documentation skills with attention to detail, traceability, and stakeholder needs. 

• The ability to manage competing priorities and take ownership of work from requirements discovery through testing and implementation. 

Build on your experience as you: 

• Lead requirements gathering and analysis through stakeholder interviews, workshops, discovery sessions, current-state assessments, and reviews of existing business processes. 

• Develop clear and comprehensive Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), business and functional requirements, use cases, user stories, acceptance criteria, and requirements traceability documentation. 

• Create current-state and future-state process flows, Microsoft Visio diagrams, workflows, cross-functional swimlane diagrams, process maps, and service workflows to document business and technology processes and identify improvement opportunities. 

• Perform gap analyses between current-state and future-state processes, identifying business, technical, operational, and service impacts. 

• Conduct data analysis and data mapping, including documenting source-to-target relationships, business rules, data dependencies, field mappings, and validation requirements to support system integrations and solution changes. 

• Translate business requirements into clearly defined functional requirements and work with technical teams, solution architects, vendors, and stakeholders to ensure proposed solutions align with business objectives. 

• Develop and maintain test strategies, test plans, test scenarios, test cases, test scripts, expected results, and requirements traceability to validate solutions against approved business and functional requirements. 

• Coordinate and support System Integration Testing (SIT), User Acceptance Testing (UAT), defect management, test-result documentation, and business sign-off, working with stakeholders and technical teams to resolve issues identified during testing. 

• Support the identification, documentation, design, implementation, and continuous improvement of Managed Mobility Services, including service and solution assessments, business case development, implementation planning, and project lifecycle activities. 

• Work with vendors and service providers to define and document business and operational requirements, workflows, service expectations, reporting requirements, operational metrics, financial processes, and asset-management processes. 

• Analyse operational and performance information related to device lifecycle, service delivery, incident support, total cost of ownership, subscriber billing, spares, disposal, recycling, and asset management to identify trends and improvement opportunities. 

• Support project and service-delivery activities by identifying dependencies, risks, issues, assumptions, decisions, business impacts, and change requirements, and ensuring they are clearly documented and communicated. 

• Facilitate workshops and working sessions and act as a key liaison among business stakeholders, technical teams, vendors, project teams, and leadership throughout the solution lifecycle. 

• Support the Portfolio Manager and team by providing senior-level business analysis expertise, mentoring, knowledge sharing, and guidance on business analysis practices and deliverables. 

Here is what we would like you to have: 

• Bachelor's degree in Health Information Science, Computer Science, Software Engineering, Business Administration, or a related field. 

• Five (5) years of recent related experience in business and systems analysis within a large, complex enterprise environment. 

• Demonstrated experience leading requirements elicitation, analysis, documentation, process mapping, solution assessment, testing, and implementation activities. 

• Strong experience developing professional business analysis deliverables such as BRDs, FRDs, process flows, Visio diagrams, swimlanes, data mappings, gap analyses, test plans, test cases, and test scripts. 

• Strong facilitation, stakeholder engagement, written communication, analytical, and problem-solving skills. 

• An equivalent combination of education, training, and experience is acceptable. 

An asset to this role would be: 

• Experience with Microsoft Visio or similar business process-modelling tools. 

• Experience with Agile and Waterfall methodologies, including writing user stories, acceptance criteria, and traditional business and functional requirements. 

• Experience with requirements traceability and supporting requirements throughout the full project lifecycle. 

• Experience planning and supporting SIT and UAT, including test planning, test-script development, defect tracking, and business acceptance. 

• Experience configuring or supporting enterprise mobility environments using Unified Endpoint Management solutions such as Workspace ONE and Microsoft Intune. 

• Experience with Apple and Android enterprise ecosystems, including Apple Business Manager, Android Enterprise, and Samsung Knox. 

• Experience with corporate device procurement, lifecycle management, telecom expense management, and asset-management processes. 

• Experience working with vendors, suppliers, and managed service providers. 

• Familiarity with security technologies including MFA, PKI, and SIEM. 

• Familiarity with ITIL practices, project management, and ServiceNow. 

• Familiarity with Windows and Linux server environments. 

• Knowledge of enterprise IT infrastructure, hardware, networking, and system integrations. 

Bring your passion, skills and experience 

Bring your business analysis expertise, technical curiosity, and passion for problem-solving and join a dedicated team where you will have the opportunity to work across business, technology, healthcare, and vendor environments. 

This position provides an opportunity to take complex business needs from initial discovery and requirements gathering through process design, solution assessment, testing, implementation, and continuous improvement, allowing you to see the direct impact of your work. 

This is a regular full-time position located at our Central City offices in Surrey, B.C. Hybrid work options are available for discussion. 

A career at Fraser Health provides an opportunity to work within a complex and evolving healthcare environment alongside professionals with expertise across business, clinical, and technology domains. 

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