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Senior Business Systems Analyst

University Health Network

Toronto, ON

Job typeFull-time
SpecialtyBusiness
Compensation$74,114 – $111,170/year
Posted2 weeks ago

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Location620 University Avenue M5G 2M9, Toronto, ON, CAOpen

eHealth role summary

Role is focused on healthcare IT: system administration, configuration, change management, reporting and analytics for the patient safety incident reporting system (IRIS/RL6), including integrations (HL7) and data quality — core digital health/health informatics work.

About this role

Union: Non-union
Number of vacancies: 1
New or Replacement Position: New
Site: Princess Margaret Cancer Centre
Department: Quality, Safety & Clinical Adoption
Reports to: Manager
Salary Range: $74,114 - $111,170 per annum
Hours: 37.5 hours per week
Status: Permanent Full-Time
Closing Date: July 9, 2026

Position Summary

As an integral member of the Quality, Safety & Clinical Adoption (QSCA) team, the Senior Business Systems Analyst is responsible for bridging clinical, quality, and business needs with digital system capabilities, with a primary focus on the patient safety incident reporting system (IRIS/RL6).

The Analyst leads system configuration, optimization, and reporting, and supports data-driven decision-making through analysis and reporting of quality and safety data. The role ensures effective system performance, supports clinical adoption, and contributes to continuous improvement of safety and quality processes across the organization.

Duties

  • Leads end-to-end change management for IRIS (RL6) and related clinical and business systems, including design, build, testing, and implementation
  • Functions as the IRIS system administrator and subject matter expert, configuring workflows, forms, taxonomies, and user access
  • Gathers and translates clinical, quality, and operational requirements into system solutions, configurations, and reporting outputs
  • Oversees system quality through testing (e.g., regression, UAT), defect management, and release management processes
  • Analyzes and reports on safety and quality data, developing dashboards, metrics, and data visualizations to inform decision-making
  • Ensures data integrity through audits, data quality reviews, and standardization of reporting definitions and outputs
  • Provides troubleshooting, incident management, and ongoing system support, including collaboration with Digital teams and vendors
  • Leads training, user support, and clinical adoption efforts, including development of training materials and promoting effective system use

Qualifications

  • Bachelor’s degree in Computer Science, Health Informatics, Business Administration, or equivalent; Project Management/Business Analysis certification preferred
  • Minimum 3 years of relevant experience in business analysis, system configuration, and/or application support, ideally in healthcare
  • Strong knowledge of patient safety, quality improvement, and incident reporting systems (e.g., RL6)
  • Experience in data analysis, reporting, and dashboard development to support decision-making
  • Proficiency in system testing, release management, and change control processes
  • Advanced analytical and problem-solving skills, with the ability to assess issues and recommend practical solutions
  • Excellent communication, stakeholder engagement, and documentation skills, including training and presentation capabilities
  • Technical knowledge of databases, SQL, integrations (e.g., HL7), and system architecture, with the ability to work independently and manage competing priorities

Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

  • Competitive offer packages
  • Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
  • Close access to Transit and UHN shuttle service
  • A flexible work environment
  • Opportunities for development and promotions within a large organization
  • Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.