For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.

We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.

We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.

Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.

Location:  BC or ON

Hybrid:  3 days in the office and 2 days flex

 

The Position

The Vice President, Product, Platforms & Program Management sets the enterprise direction for LifeLabs’ diagnostic product portfolio, digital platform ecosystem, and program development model. This executive translates diagnostic innovation and market opportunities into scalable offerings, differentiated customer experiences, and sustainable growth across government and commercial markets.  

 

Reporting to the Chief Market and Partnerships Officer for LifeLabs, the role leads a multi-disciplinary function responsible for product management, diagnostic program development, solutions incubation, and digital experience, ensuring seamless progression from concept to launch and transition into operational ownership.

 

Key Responsibilities 

Enterprise Strategy and Portfolio Leadership 

• Define the strategic direction for the diagnostic test portfolio and related service offerings.
• Lead the evolution of LifeLabs’ product and program management model to support growth, scalability, and agility
• Establish portfolio strategies, value propositions and pricing/packaging frameworks aligned to customer segments.
• Own long-range planning and prioritization across products, programs, and platforms.
• Oversee the transition of Advanced Diagnostics into a scalable generalist product management structure.

 

Program and Solution Growth Leadership 

• Define the enterprise approach for designing, launching, and scaling large-scale diagnostic programs for government and commercial markets.
• Ensure repeatable frameworks, governance, and leadership discipline for moving validated opportunities into scalable programs.
• Oversee incubation of new diagnostic solutions aligned to strategic priorities and market needs.
• Drive commercialization readiness and ensure smooth transition of mature programs into Operations.

 

Digital Platform and Customer Experience Leadership

• Set the strategic roadmap for digital sales and service platforms (patient portals, e-commerce, B2B ordering, LifeLabs.com).
• Lead modernization of the digital ecosystem to improve customer experience and support future growth.
• Sponsor enterprise customer journey and UX strategy across patients, clients, and partners.
• Provide executive oversight for Salesforce strategy and governance.
• Ensure digital platforms meet contractual, regulatory, and government requirements.

 

Operating Model, Governance, and Performance 

• Establish operating models, governance structures, and decision-making frameworks for products, programs, platforms, and incubation.
• Define accountability, success measures, and performance expectations for functional leaders.
• Oversee portfolio performance management, risk mitigation, and continuous improvement.
• Ensure effective integration and handoff between innovation, product, program, digital, and Operations teams.
• Create organizational clarity around what is owned centrally within the function versus by partner functions.

 

People Leadership and Capability Building

• Build and lead a high-performing leadership team across product, program, platform, customer experience, and incubation functions.
• Develop and implement a plan to build engagement across the team
• Develop organizational capability in generalist product management, portfolio management, and digital experience leadership.
• Foster a culture of customer-centered innovation, disciplined execution, and enterprise collaboration.
• Mentor directors and senior leaders, ensuring succession strength and role clarity.
• Lead organizational design to support future business needs and growth priorities.

 

Executive and External Partnership

• Serve as the senior point of alignment across Laboratory, Operations, Commercial, Technology, Finance, Legal and Compliance.
• Build strong relationships with government, finance, laboratory, and strategic partners.
• Represent the function in executive discussions on portfolio direction, platform evolution, and customer experience priorities.
• Influence enterprise decisions through structured recommendations on priorities, sequencing, and capability requirements.

Requirements

 

Education

• A  University degree in business, technical discipline, or related field
  

Experience

• 15 + years of experience in product development or related fields
• At least 8 years of leadership experience managing and building high performing teams and cross -functional clients Experience developing clinical products and services is a significant asset
• Experience supporting a digital-oriented customer experience is a significant asset
• Great people skills paired with a high level of assertiveness
• Experience in effectively influencing and managing teams across multi-disciplinary functions, suppliers, and other stakeholders to deliver on objectives with a strong customer focus
• Strong verbal and written communications skills, with the ability to communicate and present effectively to various audiences
• Strong analytical, strategic, and coordinating skills
• Sound knowledge and understanding of business and technology

LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.

LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.

 

In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include:
 

• Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
• Retirement Savings Plan
• Vacation and Wellness Days
• Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
• Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.

In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email ***@lifelabs.com 🔒 Premium.

 

Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.

 

Ready to empower healthier Canadians? Apply today!