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Application Analyst - Epic Ambulatory & Referrals
University Health Network
🔒 Application Instructions
Application instructions are available to Premium subscribers.
Location620 University Avenue, Toronto, ON, CAOpen
eHealth role summary
Application Analyst role supporting Epic Ambulatory and Referrals (EHR) with responsibilities for application support, upgrades, testing, integration, and clinical workflow optimization — core digital health/health informatics work.
About this role
Union: Non-union
Number of vacancies: 1
New or Replacement Position: Replacement
Site: Princess Margaret Cancer Centre
Department: Digital Software Services
Reports to: Application Manager
Salary Range: $74,114 - $111,170 per annum
Hours: 37.5 hours per week
Status: Permanent Full-time
Closing Date: August 19, 2026
Position Summary
The Application Analyst – Epic Ambulatory and Referrals is an integral member of the Digital Software Services (DSS) team. This position works closely with other members of the DSS team to support identified applications for University Health Network (UHN) including both clinical and business applications. The Application Analyst – Epic Ambulatory and Referrals will participate in support activities, system and business analysis, system upgrades and testing. The energy, enthusiasm, and dedication of this individual will allow the Digital Software Services team to contribute to the successes of the organization.
Duties
- Provides day-to-day technical support of Epic ambulatory applications including working with customers, our health information system (HIS) vendor Epic, and other vendors in troubleshooting and identifying options to resolve issues
- Performs application testing of new releases, upgrades, fixes and other product changes
- Participates in roadmap planning for application upgrades in conjunction with business users and vendors
- Provides customer service in the form of end user meetings (clinical or business); attends and/or facilitates monthly established end user meetings or ad hoc meetings
- Periodic assignment to Digital projects (e.g. Epic Optimization Phase demand items, new application implementation or integration)
- Provides advice, guidance and training to end users in the operation of supported application(s)
- Remains up-to-date with all aspects of applications in use
- Works with other Digital teams to ensure high service levels are maintained
- Participates in weekly team meetings and huddles and in an on-call roster for 24/7 support coverage
- Adheres to Hospital Value Statements and Divisional/Departmental Policies and Procedures
- Maintains current knowledge of and practice/comply with UHN mission and value statements, Occupational Health & Safety Act, Regulated Health Discipline Act, and other relevant regulations, legislation and guidelines
- Maintains strict patient confidentiality
- Accesses patients’ electronic records only as required to perform work duties and shred all waste paper containing patient names
- Performs cross-functional and/or other duties consistent with the job classification, as assigned or requested
- Works in compliance of the Occupational Health & Safety Act and its regulations, reporting hazards, deficiencies and contravention’s of the Act, in a timely manner
Qualifications
- At minimum, a bachelor's degree in a clinical discipline (i.e. nursing, allied health), computer science, mathematics, health informatics, or recognized equivalent required.
- Certification in one or more of the following Epic applications preferred: Ambulatory, Cadence, Referrals, ClinDoc, Orders, Wisdom, Kaleidoscope. Other Epic certifications welcome.
- Advanced skills using software tools such as Visio, Microsoft Project, Excel, Word and SharePoint and other tools as necessary.
- Understanding of key IT concepts and components (e.g. networks, storage devices, OS, information retrieval, data warehousing, applications, firewalls etc.) and their interrelationships.
- Proven, in-depth analytical and problem-solving skills with the ability to systematically analyze incidents/problems, identify root cause, draw logical conclusions and determine/recommend practical courses of action.
- Experience with one or more clinical/business applications in a large healthcare organization with strong understanding of the healthcare system and hospital sector preferred.
- Previous project/systems implementation experience preferred.
- Excellent verbal and written communication skills.
- Proficient organizational, time management and critical thinking skills with the ability to effectively problem solve and prioritize in a high-pressure environment.
Additional Information
Why join UHN?
In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.
- Competitive offer packages
- Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
- Close access to Transit and UHN shuttle service
- A flexible work environment
- Opportunities for development and promotions within a large organization
- Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)
Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.
All applications must be submitted before the posting close date.
UHN uses email to communicate with selected candidates. Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.
Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.
UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.