Who we are

We are an organization comprised of industry thought leaders who are passionate about health data and want to make a difference in the health care field. We are an independent, not-for-profit organization and together with our partners we provide essential information on Canada's health systems, enabling decisions that lead to healthier Canadians. As a valued member of the CIHI team, you and your work will have a pivotal role in the evolution of Canada's health care systems.

CIHI is recognized as an exceptional place to work that embraces diversity, respect, integrity, collaboration and innovation. Learn about our Equity, Diversity and Inclusion Strategy and the work being done to create a more inclusive and welcoming organization by focusing on how we learn, govern and practise.

At CIHI, we recognize what matters to our employees. Some of the benefits of working at CIHI include

• HOOPP Pension Plan (Defined Benefits Pension)
• Retirement Planning Program
• Generous vacation days for permanent and long-term contracts
• Work-life balance
• Career Planning Program
• Learning and Professional Development Program
• Flexible benefits program from your first day on the job for permanent and long-term contracts

Why is this role important?

The Asset Management Analyst is responsible for supporting and executing asset life-cycle governance practices across CIHI, with a focus on software licensing and a growing scope that includes hardware asset management. This role ensures that both software licenses and hardware assets are effectively tracked, allocated, monitored, and optimized to support business needs while maintaining compliance and cost efficiency. The Asset Management Analyst upholds structured governance, improves data integrity within ServiceNow, and enables data-driven decision-making across the IT asset life-cycle.

What you'll do

1. Assist with creating and enforcing software licence governance processes (intake, approval, allocation, reclamation).
2. Monitor software usage and identify opportunities to eliminate inactive or underutilized licences.
3. Prioritize reassignment of existing licences prior to procurement.
4. Develop and deliver reporting (e.g., showback) on licence usage and cost drivers.
5. Identify duplicate or overlapping software tools with a focus of finding efficiencies.
6. Ensure software asset data accuracy within ServiceNow.
7. Collaborate with procurement and vendors to optimize licensing models.
8. Maintain accurate inventory of corporate hardware assets (e.g., laptops, mobile devices, peripherals).
9. Ensure asset life-cycle tracking from procurement through deployment, reassignment, and disposal.
10. Support governance of asset assignment, ownership, and recovery (e.g., offboarding).
11. Improve visibility into hardware inventory and utilization by leveraging the ServiceNow CMDB as the system of record for asset tracking, ownership, and life-cycle status
12. Align hardware asset data between Intune, SCCM, and ServiceNow CMDB.
13. Identify and address gaps in asset tracking, ownership, and lifecycle processes.
14. Engage business stakeholders to validate new or current business requirements and support informed decision-making.
15. Implement processes for ongoing monitoring and optimization of IT assets.
16. Support compliance by ensuring asset usage aligns with contractual and policy requirements.
17. Improve data integrity across ServiceNow asset and CMDB records.

What you'll bring to the table

• Undergraduate degree in Information Technology, Computer Science, Business Administration, or a related field, or an equivalent combination of education and relevant experience.
• Certifications in IT Service Management (e.g., ITIL) or Software Asset Management (e.g., CSAM, ITAM/SAM-related certifications) are considered an asset.
• Training or certification in asset management, procurement, or process improvement (e.g., Lean, Six Sigma) is an asset.
• 1-3 years of experience in IT operations, software asset management (SAM), IT service management (ITSM), or a related discipline.
• Experience managing or supporting software licensing, including understanding of common vendor models (e.g., Microsoft, SaaS subscriptions, enterprise agreements).
• Experience working with IT asset data, including tracking, reconciliation, and reporting across systems such as ServiceNow, Intune, SCCM, or similar platforms.
• Exposure to hardware asset life-cycle management, including inventory tracking, assignment, and off-boarding processes.
• Experience supporting or improving operational processes, including making recommendations around controls, workflows, or governance practices.
• Experience and ability to work with cross-functional stakeholders (e.g., procurement, finance, IT teams) to support asset management and decision-making.
• Understanding of software licensing models and hardware asset life-cycle management
• Strong analytical, data analysis and reporting skills.
• Ability to reconcile data across multiple systems (procurement, CMDB, endpoint tools).
• Process design and continuous improvement mindset
• Excellent interpersonal skills and ability to work effectively in a team environment while demonstrating initiative and ownership.

Additional Requirements

• Primary locations: Toronto or Ottawa.
• Must comply with all CIHI workplace policies, including privacy and confidentiality.
• Fluency in English is required, bilingualism in both official languages is an asset.

To find out more about this role and other exciting opportunities visit our website at www.cihi.ca and check out our 'Careers' section.

We thank all those who apply, however, only candidates selected for an interview will be contacted.

At CIHI we are committed to fostering an inclusive, barrier-free and accessible environment. Part of this commitment includes arranging accommodations to ensure an equitable opportunity to participate in the recruitment and selection process. If you require an accommodation, we will work with you to meet your needs.

Please note the CIHI Recruiting Team uses email to communicate with applicants. Please make sure your profile has an updated email address that is checked regularly, including the junk/spam mail folder, as we send time sensitive emails (i.e. testing and interview bookings).

Data Privacy and Record Retention Notice

In accordance with Ontario’s legislation, CIHI is required to retain copies of this job posting and all associated application materials for a minimum of three (3) years from the date the posting is removed from public view.

By submitting your application, you acknowledge that your personal information and application data will be stored securely in our systems for this mandatory retention period to ensure compliance with provincial employment standards.