ehealthcareers
Log in/Sign up

Canadian Digital Health & Health Informatics Opportunities

907 jobs

🔒 You're missing out on 295 recent eHealth careers postings matching your search!

⭐ Unlock recent jobs

Business Systems Analyst

Centre for Addiction and Mental Health (CAMH)

Toronto, ON

Job typeFull-time
SpecialtyBusiness
Posted2 weeks ago

🔒 Application Instructions

Application instructions are available to Premium subscribers.

Location100 Stokes Street M6J 1H4, Toronto, ON, CAOpen

eHealth role summary

Business Systems Analyst role at CAMH Foundation supporting systems modernization, business intelligence, CRM/data integrity and integrations within a major mental-health organization — a digital/health informatics function (non-clinical, fundraising/BI focus).

About this role

BUSINESS SYSTEMS ANALYST

 

Toronto / Full-time, Permanent

 

This role involves remote/work-from-home arrangements with a requirement for a minimum of two (2) days per week working onsite and may be subject to change as the organization works through its hybrid workforce plan and/or changing needs of the Foundation. We care about our team and community and are aligned with CAMH’s health and safety practices.

 

ABOUT CAMH FOUNDATION 

 

The Centre for Addiction and Mental Health (CAMH) is Canada’s largest mental health teaching hospital and one of the world’s leading research centres in its field. With a dedicated staff of more than 5,000 physicians, clinicians, researchers, educators, and support staff, CAMH offers outstanding clinical care to more than 38,000 patients each year. The organization conducts ground-breaking research, provides expert training to healthcare professionals and scientists, develops innovative health promotion and prevention strategies, and advocates on public policy issues at all levels of government. 

 

CAMH Foundation is charged with raising and stewarding funds in support of CAMH. Its role is to help transform the way we understand and address mental illness by raising awareness and increasing engagement across the country. Generous and dedicated supporters help CAMH advance discovery and innovation, build spaces that promote recovery, and break down the stigma of mental illness. 

 

The Operations team (segment: Business Intelligence) is accountable for information management of our donor constituent database and supporting the CAMH Foundation to drive data-led decision-making through data analytics, data mining, data visualization, data tools, and infrastructure.  As members of the team, we are committed to a positive and safe work environment where we support, listen and learn from each other and be accountable to our many key stakeholders.  

 

THE OPPORTUNITY: 

 

Reporting to the Senior Manager, Business Technology Solutions, the Business Systems Analyst supports the delivery of systems modernization and continuous improvement initiatives across the Foundation. The role is responsible for gathering and documenting business and system requirements, supporting solution design and implementation, and ensuring alignment with established processes and standards.

 

Working collaboratively with stakeholders, internal IT teams, and vendors, the Business Systems Analyst contributes to improving business processes and system utilization while providing ongoing operational and user support. The role places a strong emphasis on understanding and supporting core business rules and high-impact operational workflows, ensuring consistency, data integrity, and alignment across systems.  This role operates on defined initiatives or components of larger projects, with guidance on more complex or high-impact work. 

 

Compensation & Benefits: 

  • Salary is competitive and based on experience, with a hiring range of $70,562.00 to $80,083.00 annually. 

  • CAMH’s Total Rewards: Includes participation in HOOPP defined benefit pension plan, extended health and dental benefits, paid vacation starting at four weeks, flexible work arrangements, and ongoing professional development support.

 

CAMH Foundation is an equal opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! Please contact ***@camh.ca 🔒 Premium. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply. 

 

Our north star is creating hope and improving outcomes for people facing mental illness. We work in respectful partnerships with each other and our hospital partners to inspire philanthropy and raise awareness in support of mental health.

Responsibilities

KEY RESPONSIBILITIES:

  • Work closely with stakeholders across the Foundation to gather, document, and validate business, functional, and system requirements

  • Translate business needs into clear, structured requirements, use cases, and test cases under the guidance of senior team members

  • Support the documentation and maintenance of business rules and system logic, ensuring alignment across platforms and processes

  • Contribute to solution design by analyzing options and providing recommendations for review

  • Analyze and support improvements to high-impact operational workflows

  • Support the development, testing, and implementation of system solutions and enhancements across the Foundation

  • Participate in user acceptance testing (UAT), including test planning, execution, defect tracking, and resolution support

  • Assist in the coordination of system releases, ensuring alignment with business requirements, business rules, data standards, downstream reporting needs with minimal disruption to operations

  • Provide post-implementation support, including issue investigation, resolution, and escalation as required

  • Provide support to Foundation staff through the Foundation IT Service Desk, resolves or escalates issues, co-ordinates technology support issues with the CAMH IMG staff 

  • Coordinates work with vendors, ensures work is completed as expected, monitors vendor work for follow-up on action items or deliverables

  • Work with Foundation staff to document and improve business processes

  • Identify opportunities for process improvements and operational efficiencies, and support the implementation of approved changes

  • Maintain accurate and up-to-date documentation for systems, processes, and user guides

  • Support and facilitate meetings, workshops, and working sessions; independently lead sessions

  • Develop training materials and deliver end-user training to support system adoption and effective use

Qualifications

WHAT YOU’LL BRING TO THE TEAM

  • 3-5 years of experience in business systems analysis or a related role. A combination of relevant education and experience may be considered. 

  • PMP designation or similar would be an asset. 

  • Strong analytical and problem-solving skills and experience applying these skills to resolve application design considerations and technical issues. 

  • Strong organizational skills to juggle multiple tasks within the constraints of timelines and budgets. 

  • Strong analysis skills are required, with a focus on gathering and understanding requirements prior to recommending solutions. 

  • Ability to define clear solution specifications from requirements and assist the implementation with validation of features against the requirements and business needs. 

  • Ability to provide detailed estimates of effort and timelines for assigned work and deliverables, especially related to solution design and implementation.  

  • Broad knowledge of applications, Microsoft 365, Microsoft Azure, CRM solutions, ERP solutions and Blackbaud technologies used in non-profits

  • Experience implementing process improvements in conjunction with technology, system implementations, or business transformation initiatives.

  • Knowledge of Lean Six Sigma, process/workflow optimization, and continuous improvement methodologies, with certification considered an asset.

  • Experience working with or supporting business rules, system configurations, and operational workflows across integrated systems is an asset

  • Understanding of how system processes and configurations impact data integrity, reporting, and downstream business operations

  • A degree in Computer Science, Information Systems, Business Administration, Commerce, or related technical field.

 

Don’t sweat it if you don’t have everything listed above. We believe in growth and curiosity. If you have some of these qualities and believe this is the position that will make you excited to come into work every day, then we want to hear from you!