HR Transformation Lead, BC Health Workday

In accordance with the Purpose, Vision, Values and Coast Salish Teachings, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The BC Health Workday Program is a provincial initiative with seven participating BC health organizations (FHA, IHA, ISLH, NHA, PHC, PHSA and VCHA). The program began in 2023 to implement a Human Capital Management System (HCMS) software solution as part of the BC Health Human Resources Strategy to transform HR services. Designed by Workday Canada, the new provincial platform will replace existing HR and payroll systems in the health organizations with a single, unified technical system that will standardize and modernize HR and payroll services. It is a significant transformation in BC and is vital to the sustainability of BC’s health system.

Reporting to the Transformation Manager the HR Transformation Lead is responsible for driving the design, coordination, and execution of the HR transformation workstream across BC’s Health Authorities. The HR Transformation Lead takes primary responsibility for transformation work categories (HR service delivery model, HR service catalogue, Organization Design, end-to-end Business processes and sustainment). This role ensures transformation efforts are successful, sustainable, and aligned with provincial program objectives by delivering measurable improvements in service delivery, operational readiness, and stakeholder engagement. Working collaboratively with senior leaders, project teams, and partners, the HR Transformation Lead guides the transformation journey by applying structured methodologies, fostering cross-functional collaboration, and enabling data-informed readiness decision-making.

Key Accountabilities

Transformation Delivery

• Lead the design of the global blueprint for the HR service delivery tiers, roles, responsibilities, and escalation pathway, in collaboration with the broader transformation team, product team, and team Workday.
• Ensure transition of designs and implementation deliverables occur between partners and the transformation team.
• Develop and implement case management workflows and escalation protocols by leveraging partner input, system capabilities, and best practices to ensure consistency and responsiveness.
• Oversee transition planning and execution by coordinating cross- Health Authority implementation teams, developing detailed rollout plans, and facilitating readiness workshops with impacted Health Authority HR teams to support smooth adoption of new service model(s).

Transformation Readiness

• Define readiness criteria in collaboration with Health Authority HR leaders, using maturity models and baseline assessments to identify gaps and prioritize support.
• Conduct capability assessments and training needs analysis through surveys, interviews, and system usage data to inform targeted learning strategies and resource planning.
• Monitor readiness progress using dashboards and performance indicators and provide regular updates to program leadership, Health Authority HR leadership, and other key sponsors to support proactive issue resolution and resource allocation.
• Partner with the change management team to co-create and implement a change strategy that includes partner engagement plans, feedback loops, and reinforcement mechanisms to build confidence and sustain adoption across each Health Authority.

Transformation Engagement

• Facilitate engagement with senior executives and HR leadership through targeted communications, strategic alignment workshops, and ongoing consultation to ensure transformation efforts reflect organizational priorities.
• Collaborate with the communications team to develop tailored messaging, visual materials, and executive communications that support transparency, trust, and shared ownership of transformation outcomes.
• Advice and support the Change, Communications and Transformation team to navigate formal communication channels such as briefing notes, governance forums, and executive standards to ensure timely and effective updates that support informed decision-making.

General Leadership and Support 

• Act as primary lead for transformation work categories, define the approach to be taken in delivering the work, plan the work in collaboration with the managers and director, and provide daily direction to the pool of transformation specialists. 
• Triage and drive resolution of design decisions, risks and issues, facilitate sessions with HR leaders, and program team members, and assess impacts across transformation work categories. 
• Act as a delegate for the Transformation Managers and other leads when required, providing coverage at governance levels and key working sessions.
• Build and maintain strong relationships with HR leaders, operational teams, and transformation contributors across the province by fostering a culture of collaboration, shared learning, and continuous improvement.
• Coach, mentor and provide peer support to Transformation team members, including specialists and coordinators, by sharing insights, facilitating knowledge exchange, and encouraging professional growth through collaborative problem-solving and intentional relationship building.
• Support post-implementation stabilization by leading retrospectives, identifying improvement opportunities, and coordinating enhancements to service delivery and system functionality.
• Ensure documentation and knowledge transfer through the creation of playbooks, process guides, and training materials that enable long-term sustainability and scalability of transformation efforts.

Perform other duties as assigned, contributing to the overall success of the program and its strategic objectives.

Qualifications

• A level of education, training, and experience equivalent to a degree in Business supplemented by five (5) to seven (7) years of recent, related experience working in HR operations, transformation leadership, systems implementation, and/or change management.
• Excellent interpersonal skills and the ability to communicate clearly and effectively both verbally and in writing.
• Knowledge of business analysis for process mapping, data analysis, and solution development.
• Leadership skills for guiding cross-functional teams and fostering collaboration and alignment across diverse teams.
• Strong analytical and planning skills, with experience managing project workstreams.
• Project and change management designations/certification such as Project Management Professional (PMP), Certified Change Management Professional (CCMP), and/or PROSCI Change Management certification is an asset
• Physical ability to perform the duties of the position.
• Previous Workday implementation experience is an asset.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Temporary, Full-Time
Wage: $90,770 - $124,808
The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience and would be in alignment with the provincial compensation reference plan.
Location: 1775 Willingdon Ave, Burnaby BC V5C6E3 (Hybrid)
Hours of Work: 08:30 to 16:30, Mon - Fri
Requisition # HCMS_E06321

 

What we do  
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.  

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services 

PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code. 

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at ***@phsa.ca 🔒 Premium. 

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents  including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study. 

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca  

Please note the internal job posting will no longer be accessible after the expiry date of October 22nd, 2026. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at ***@phsa.ca 🔒 Premium Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. A Help Desk Representative will respond to your inquiry within 1-2 business days.