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Medly CRM Clinical Coordinator

University Health Network

Toronto, ON

Job typePart-time
SpecialtyClinical
Compensation$43.48 – $54.34/hour
Posted2 weeks ago

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Location200 Elizabeth Street M5G 2C4, Toronto, ON, CAOpen

eHealth role summary

Role centers on the Medly remote patient monitoring platform and EPIC electronic health record: monitoring/triaging digital alerts, onboarding patients to Medly, extracting clinical data and supporting evaluation of a digital health pilot—i.e., clinical informatics/digital health work.

About this role

Union: Non Union
Number of vacancies: 1
Replacement or New: New
Site: Toronto General Hospital
Department: Research
Reports to: Clinical Scientist
Wage Range: $43.48 - $54.34 per hour
Hours: 20 hr/week
Shifts: Days
Status: Temporary Part Time (approximately 1 year)
Closing Date: August 21, 2026

Position Summary

The Registered Nurse, working as the Medly CRM Clinical Coordinator, collaborates with the interdisciplinary team of the UHN CaRE (Cardiovascular, Renal, and Endocrine) Clinic to support the delivery of high-quality care for patients with cardio-renal-metabolic conditions. This role is embedded within a pilot quality improvement project adapting the Medly remote management platform for cardio-renal-metabolic care, while concurrently supporting day-to-day care delivery within the clinic. Responsibilities include monitoring and triaging daily Medly alerts, communicating with patients and families to support proper use of Medly, and providing education on disease management and self-care. The Medly Coordinator applies clinical knowledge and best practice guidelines to support guideline-directed medical therapy, including medication titration, while ensuring accurate documentation within the EPIC health information system. In addition to clinical responsibilities, the nurse contributes to the pilot by onboarding and consenting patients, extracting clinical data, and supporting evaluation activities that inform ongoing program refinement. The Medly Coordinator prioritizes workload effectively, contributes to continuous quality improvement initiatives, and promotes a collaborative and patient-centered care environment.

Duties:

  • Recruitment of pilot participants (e.g. identify and screen potential participants, obtain informed consent)
  • Manage the daily (Monday-Friday) Medly alerts in partnership with the UHN CaRE Clinic team
  • Communicate with patients and families and review proper use of Medly; prioritize alerts and escalate to MDs as appropriate
  • Provide patients and families with CRM education on topics such as signs and symptoms of adverse reactions and self-care management of CRM  
  • Use Medly to support Guideline-Directed Medical Therapy for CRM and titration of medications  
  • Provide clinical care for patients participating in the Medly CRM pilot project and in the UHN CaRE Clinic
  • Execution of all aspects of quality improvement project activities (e.g. assessment of adverse events, monitoring safety, clinical data extraction) as per UHN policy and ICH/GCP guidelines
  • Document actions and communication according to College of Nurses of Ontario standards using EPIC health information system

Qualifications

  • Bachelor of Science in Nursing; Masters preferred
  • Registered Nurse with a minimum of 3 to 5 years clinical and/or professional experience
  • Current registration with the College of Nurses of Ontario
  • Previous clinical research experience preferred
  • Knowledge and experience with relevant guidelines and titration of cardiac, renal, or endocrine patients an asset.
  • Strong organizational and time management skills
  • Attention to detail and meticulous documentation practice
  • Excellent interpersonal and customer service skills
  • Excellent computer skills including Microsoft Office and EPIC applications
  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving skills
  • Demonstrated ability to cultivate and build relationships
  • Strong track record of high-quality work and engagement is essential
  • Ability to set priorities, adapt, and work independently with accuracy in a dynamic environment
  • Able to work collaboratively within a group setting
  • Proven track record of taking initiative

Additional Information

Why UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

  • Competitive offer packages
  • Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
  • Close access to Transit and UHN shuttle service
  • A flexible work environment
  • Opportunities for development and promotions within a large organization
  • Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.