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Clerical Assistant III

University Health Network

Toronto, ON

Job typeFull-time
SpecialtyBusiness
Compensation$23.14 – $28.92/hour
Posted3 weeks ago

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Location520 Sutherland Drive M4G 3V9, Toronto, ON, CAOpen

eHealth role summary

Role focuses on managing and processing patient health records, release-of-information, and working with electronic health record systems (EPIC/Health Care Management Systems) and privacy legislation—core health information/health informatics functions.

About this role

Union: CUPE Clerical bargaining unit position
Number of Vacancies: 1
New or Replacement Position: Replacement 
Site: Toronto Rehab - Lyndhurst Centre
Department: Data & Analytics
Reports to: Health Records Manager
Hours: 37.5 hours per week
Salary: $23.14 to $28.92 per hour. Start rate non-negotiable
Status: Temporary Full Time
Closing Date: August 13, 2026

This position is a newly-unionized CUPE Clerical (TGH) position, and the Collective Agreement has not yet been negotiated or ratified. Once finalized, the terms and conditions of your employment could change, in accordance with the collective agreement

Position Summary
Working under the direction of the Health Records manager and the Toronto Rehab Supervisor the Clerical Assistant III plays a critical role in managing, organizing and maintaining medical records and health information. The primary responsibilities of this position include processing releases, storing, retrieving and correcting patient health records in compliance with legal and privacy standards. 

Duties

  • Processing Release of Information requests and maintains confidentiality of patient records
  • Knowledgeable in PHIPA, FIPPA, PHA and other legislation related to Patient Health Information
  • Assists customers with completing Authorization for Disclosure of Patient Information form.
  • Assists in patient corrections
  • Involved in aspects of chart management such as indexing, scanning, filing
  • Acts as a mentor/coach to students, volunteers and new staff providing training and guidance on release of information functions within the department.  Coordinate training/skills development and prepare the necessary documentation.
  • Performing activities such as answering and redirecting telephone calls, responding to basic internal and external inquiries, receiving and welcoming visitors and directing visitors to appropriate personnel/area
  • Performing cross-functional clerical support functions and other related duties as required

Qualifications

  • Knowledgeable with legislation affecting privacy, access and disclosure
  • Knowledgeable in all Health Record functions
  • Effective interpersonal, written and communication skills
  • Excellent organizational, time management and problem-solving skills
  • Exceptional telephone, and customer service skills.
  • Ability to work independently with minimal supervision
  • Knowledgeable with EPIC Release of Information Module would be an asset
  • Experience in a computerized Health Care Management System would be an asset Successfully completed an approved Health Information Management Program and a current member of CHIMA would be an asset

Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

  • Competitive offer packages
  • Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
  • Close access to Transit and UHN shuttle service
  • A flexible work environment
  • Opportunities for development and promotions within a large organization
  • Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.