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Lead, Health Informatics

Fraser Health

Surrey, BC

Job typeFull-time
SpecialtyProject
Posted3 weeks ago

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LocationV3V 1Z2, Surrey, BC, CAOpen

eHealth role summary

Lead health informatics role responsible for planning, implementation, sustainment and optimization of clinical/enterprise systems (medical imaging, MICY, ED, allied health), system integrations and interoperability (HL7, FHIR, DICOM), project leadership and clinical workflow improvement.

About this role

Salary

The salary range for this position is CAD $46.37 - $66.66 / hour
Job Summary

Fraser Health is seeking an experienced and dynamic Lead, Health Informatics professional to support our growing Portfolio supporting Medical Imaging, MICY (Maternity, infant, Child Youth), Emergency, Allied Health and Biomedical Engineering. This role offers a unique opportunity to work at the intersection of clinical care, technology, and innovation, helping deliver and sustain critical clinical systems that directly impact patient outcomes across Fraser Health.

We are looking for a strategic leader who combines strong technical expertise, project management capabilities, and exceptional stakeholder engagement skills. The ideal candidate will be passionate about improving clinical workflows, driving digital transformation, and supporting the advancement of clinical care through technology.

What You'll Do

As a Lead within the Portfolio, you will:

  • Lead the planning, implementation, sustainment, and optimization of enterprise systems and related initiatives.
  • Act as the primary liaison between clinical stakeholders, vendors, and technical teams to ensure business and operational needs are effectively translated into technology solutions.
  • Provide leadership and guidance to project teams, analysts, and stakeholders throughout the project lifecycle.
  • Facilitate workshops, requirements sessions, project meetings, steering committees, and follow-up activities to drive alignment and accountability.
  • Support integration initiatives involving clinical applications, diagnostic devices, and enterprise systems.
  • Develop and maintain project plans, business cases, operational reports, workflow documentation, and support processes.
  • Drive continuous improvement initiatives focused on workflow efficiency, system adoption, data quality, and patient outcomes.
  • Develop dashboards, reports, and performance metrics using tools to support operational and strategic decision-making.

What We're Looking For

The successful candidate will bring a strong combination of clinical informatics, technical integration, leadership, strategic and analytical thinking, including:

  • Demonstrated experience leading complex healthcare technology projects from planning through implementation and sustainment.
  • Strong understanding of healthcare interoperability standards, including: HL7, FHIR and DICOM.
  • Clinical system integrations and interface workflows.
  • Experience with clinical applications and workflows in an acute environment.
  • Proven ability to lead cross-functional teams and influence stakeholders without direct authority.
  • Strong facilitation skills, with the ability to conduct workshops, requirements-gathering sessions, decision-making meetings, and stakeholder engagement activities.
  • Excellent communication, presentation, and relationship management skills with both technical and non-technical audiences.
  • Exceptional documentation skills, including development of: Business requirements, Workflow analyses, Process maps, Project charters, Support documentation and Executive reports and presentations.
  • Apply critical thinking and decision-making skills to assess complex problems and bring forward recommendations and options
  • Experience with the clinical areas mentioned in the portfolio is highly desirable and considered a significant asset.

Qualifications

  • Bachelor's degree in Health Informatics, Computer Science, Business, Health Information Science, Engineering, or related discipline.
  • Five (5) or more years of progressively responsible experience in healthcare technology, business analysis, systems analysis, health informatics, or project management.
  • Equivalent combinations of education, training, and experience may be considered.

Why Join Us?

This role provides an opportunity to shape the future of clinical care technology across one of Canada's largest health authorities. You will collaborate with clinicians, operational leaders, and technical experts while contributing to initiatives that improve patient care, clinical efficiency, and healthcare outcomes.

If you are a collaborative leader with strong problem-solving skills, a passion for healthcare innovation, and experience working with clinical systems in an acute setting, we'd love to hear from you.

Join us in transforming cardiac care through digital innovation and help deliver Better Health, Best in Health Care.

 

BC’s health system is in the process of transformation. As part of the planned changes, certain IM/IT, Finance, and Supply Chain roles are expected to be in scope for transition to a new provincial shared services organization, BC Shared Health Services. Candidates applying to positions in these areas should be aware that, while the role is currently employed by the Health Authority, it may transition to BC Shared Health Services as part of the first or subsequent implementation phases. The intent of this transition is to support continuity of employment however, details regarding timing, process, and any impacts to employment arrangements will be confirmed as planning progresses. Providing this information at the recruitment stage is intended to ensure transparency about the broader system changes underway and to support informed decision-making by candidates.

#LI-DNI 


Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Lead, Health Informatics is responsible for leading and managing assigned projects, providing leadership to team members and applying appropriate change management strategies as part of a project.  Provides advice, guidance, and direction to an assigned portfolio in the areas of knowledge management, and decision support; in clinical and corporate business areas which includes the development and implementation of application architecture. Provides expertise on enterprise-wide projects, serves as back up to the Portfolio Manager in the area of team leadership.
Responsibilities

  1. Provides guidance and expertise by consulting to all disciplines and stakeholders within an assigned portfolio by performing functions such as coordinating and performing feasibility studies, conducting workload efficiency analysis using formal data gathering techniques, analyzing, designing and implementing appropriate information systems, and identifying system deficiencies, user department operational inefficiencies and recommending ways of improving business efficiency functions.
  2. Participates in enterprise-wide, cross-disciplinary business strategy projects including confidential initiatives that support the selection, procurement and implementation of appropriate information systems applications that may result in the elimination of FTEs.
  3. Serves as a consultant participating on enterprise-wide projects which are under the leadership of the Portfolio Manager; serves as back up to the Portfolio Manager in the area of team leadership or project management. Prepares status reports and meets with clients and provide reports back to the Portfolio Manager as required.
  4. Responsible to establish and lead assigned information system projects by adhering to project management and support structure methodologies, managing project timelines, monitoring expenditures and variance analysis, facilitating change management strategies, defining tasks, identifying resource needs, and reporting on project status to the Portfolio Manager or Manager.  Provides strategic guidance in the project design phases and works within assigned budget and provides reports or raises concerns as necessary. Participates in the hiring process for staff, and coordinates and provides guidance to team members.
  5. Performs system analysis by establishing application systems scope and objectives, conducting feasibility studies, planning or modifying procedures to solve complex problems, preparing detailed specifications and solving existing system logic difficulties as required. Recommends the best cost effective solutions for the business area; informs and discusses potential business impacts with the client.
  6. Performs complex business and/or clinical process analysis including conducting work flow analysis and developing business information requirements and models. Defines business and/or health information scope and objectives; plans, designs and modifies practical manual and automated business procedures.
  7. Coordinates and provides third level application support to critical system problems and ensures that the application service level agreement in place is written or maintained to meet the business expectations and Informatics capabilities. This may include vendor or 3rd party coordination Coordinates the support rotation and monitors the support queue.
  8. Serves on a variety of Fraser Health wide health service delivery area and departmental committees, task groups, internal working teams and corporate projects.
  9. Maintains knowledge of infrastructure and technologies by remaining aware of current and new technologies

Qualifications

Education and Experience

Bachelor's degree in Health Information Science or Computer Science, Software Engineering or related field or equivalent combination of education, training, and experience. Five (5) years of recent experience with business and systems analysis including experience as a project manager. Experience with health and corporate information systems.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities:

  • Ability to provide leadership to a variety of project teams in an environment that constantly changes and that has fluctuating priorities.
  • Knowledge of information management, health informatics, business processes, technologies and applications.
  • Knowledge of all components of a technical architecture.
  • Ability to translate business and/or clinical needs into application architecture requirements.
  • Ability to quickly comprehend the functions and capabilities of new technologies.
  • Demonstrated knowledge of the project management process and the systems development life cycle.
  • Demonstrated decision making ability within complex and diverse issues.
  • Demonstrated superior skills in data research, gathering, modeling, and business and systems analysis.
  • Ability to organize work, problem solve, multitask and meet deadlines.
  • Physical ability to perform the duties of the position.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.
 
People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.
 
We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.
 
Together, we are the heart of health care.
 
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IMPORTANT: Recruitment scam warning
Please be on alert for recruitment scams. We are aware of several scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment, nor ask you to download or install an app at any point during our recruitment process.

Responsibilities

Provides guidance and expertise by consulting to all disciplines and stakeholders within an assigned portfolio by performing functions such as coordinating and performing feasibility studies, conducting workload efficiency analysis using formal data gathering techniques, analyzing, designing and implementing appropriate information systems, and identifying system deficiencies, user department operational inefficiencies and recommending ways of improving business efficiency functions. Participates in enterprise-wide, cross-disciplinary business strategy projects including confidential initiatives that support the selection, procurement and implementation of appropriate information systems applications that may result in the elimination of FTEs. Serves as a consultant participating on enterprise-wide projects which are under the leadership of the Portfolio Manager; serves as back up to the Portfolio Manager in the area of team leadership or project management. Prepares status reports and meets with clients and provide reports back to the Portfolio Manager as required. Responsible to establish and lead assigned information system projects by adhering to project management and support structure methodologies, managing project timelines, monitoring expenditures and variance analysis, facilitating change management strategies, defining tasks, identifying resource needs, and reporting on project status to the Portfolio Manager or Manager. Provides strategic guidance in the project design phases and works within assigned budget and provides reports or raises concerns as necessary. Participates in the hiring process for staff, and coordinates and provides guidance to team members. Performs system analysis by establishing application systems scope and objectives, conducting feasibility studies, planning or modifying procedures to solve complex problems, preparing detailed specifications and solving existing system logic difficulties as required. Recommends the best cost effective solutions for the business area; informs and discusses potential business impacts with the client. Performs complex business and/or clinical process analysis including conducting work flow analysis and developing business information requirements and models. Defines business and/or health information scope and objectives; plans, designs and modifies practical manual and automated business procedures. Coordinates and provides third level application support to critical system problems and ensures that the application service level agreement in place is written or maintained to meet the business expectations and Informatics capabilities. This may include vendor or 3rd party coordination Coordinates the support rotation and monitors the support queue. Serves on a variety of Fraser Health wide health service delivery area and departmental committees, task groups, internal working teams and corporate projects. Maintains knowledge of infrastructure and technologies by remaining aware of current and new technologies

Qualifications

Education and Experience Bachelor's degree in Health Information Science or Computer Science, Software Engineering or related field or equivalent combination of education, training, and experience. Five (5) years of recent experience with business and systems analysis including experience as a project manager. Experience with health and corporate information systems. Competencies Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed. Professional/Technical Capabilities: Ability to provide leadership to a variety of project teams in an environment that constantly changes and that has fluctuating priorities. Knowledge of information management, health informatics, business processes, technologies and applications. Knowledge of all components of a technical architecture. Ability to translate business and/or clinical needs into application architecture requirements. Ability to quickly comprehend the functions and capabilities of new technologies. Demonstrated knowledge of the project management process and the systems development life cycle. Demonstrated decision making ability within complex and diverse issues. Demonstrated superior skills in data research, gathering, modeling, and business and systems analysis. Ability to organize work, problem solve, multitask and meet deadlines. Physical ability to perform the duties of the position.